The Sergio Team arrived promptly as scheduled and installed two new split air/heat units in a…read moreefficient and timely manner. All the personnel were friendly and answered all questions. They cleaned up everything after the work was done and my air conditioning is working perfectly. In addition to my new equipment install, Juan and David came and did the whole house duct cleaning. A great job since I was able to see the results of their work with all the dog hair and dander in my filters. Very professional in all areas.

Joe found the problem with the dryer in about 5 minutes and had it fixed in 20 minutes…read more Great technician.

Good communication, prompt service. Reliable repair. My washer is now working well. He was honest…read moreabout the time it would take for parts to arrive. After the drain motor was replaced a clog was discovered that he fixed under warranty with no extra charge.

A1 was very responsive, on-time and affordable…read more David identified the issue with my dryer and got it back going. I recommend A1 Appliance Mobile Repair.

Great service on appliance repair and sales. My old GE washer died and these guys responded…read morequickly, diagnosed the issue and delivered a new-slightly used Maytag washer for a great price! Hauled off the old machine and hooked up the new one! Thanks guys!

The company doesn't have personnel authorized to evacuate freon gas from appliances, I was forced…read moreto seek help elsewhere.

Very quick reply. Upfront about cost. Supplied link in how to do it myself in case I wanted to go…read morethat route. Next day availability. Great service! In and out in 20 minutes. Fixed problem and provided advice on other issues. Very kind. Not the cheapest, but you get what you pay for. Would recommend.

Don't use Balderas of las cruces! They were going to help us with a recently defrosting fridge and…read moreended up completely sabotaging several pieces so no one else could help us and we'd be forced to buy a new fridge. They sent three guys over on three different days, each leaving without giving us a lot of info. The first two made up excuses and that they'd be back with a work order for parts. The third and most inexperienced one, cut half an inch off the yoda loop and the evaporator line. He then hid the line through the evaporator coils. Lastly he snapped off a line leading to the compressor. Never mentioned any of the damage and insisted we just buy a new fridge. My guess is he wanted us to buy one from them! P.s Ask for an invoice! This last guy ruined our fridge and didn't charge us so he wouldn't have to provide an invoice. Without an invoice Balderas is refuting his actions! Avoid this company at all costs!

This company is ran buy criminals. They came out to look at my washing machine stating that they…read morewill charge the $38.50 diagnosis fee and put that towards the installation/fixing the machine. I gave the guy that was very rude and two $20 dollar bills and he kept the change. He opened up the top of the washing machine and told me that it needed a new water valve. He didn't touch anything inside, he just said that that is the most common reason for why the machine would not fill up with water. He then said that he needed a specialty part and that his store in El Paso had 3 water valves. So he kept my $40 and did not give me the $1.50 change, rather he told me that he would use the $40 towards the new part. He told me that he couldn't get the part that day because it was 4pm and he was off in an hour and that he was going to take three days off due to Memorial day holiday. He gave me three days to tell him that I wanted the part. he told me to contact him via cell or text by that next Tuesday to get the part and he would put it in. I texted him the invoice with the model number on it and asked him to get the part and he didn't respond. I called him 3 times and he did not answer until the afternoon. He said that he needed to check if the El Paso store had the parts still. Then I got a call from a girl on another cell phone who asked me for the model number. I was at work and I had to go into a meeting, so I asked her to look at their copy of the receipt because Junior had wrote it down. She said that that was the thing, they didn't have the receipt on them so she figured if I could leave work and go look at the washing machine and give her the model number, she could check if they have the part in El Paso. I then told her that I would call my husband and have him get the number because I had to go into a meeting at work. My husband called Junior who then told him to call the office to pay for the part. He googled Balderas and apparantly there are two Balderas appliances in Las Cruces, so he didn't know that I was talking to one and Junior directed him to the other store. So the other store ordered the part (they are located on Main St. and are not related to the one on Solano). I went by the Balderas on Solano and the girl that had called me came out with her baby and verfied that they had lost the model number and didn't order the part. I asked Junior, if I were to go to the other store and pick up the part if he could install it since he kept the $40 installation fee. He abruptly said no that he would recharge me because I didn't not have him purchase it within 3 days. I told him that we tried to have him purchase it and he directed us to call the office line, and did not tell us that there was another Balderas store so we accidentally called them and they ordered the part. That I attempted to have Junior order part 3 times and he did not respond. He then very rudely said that he did not care, he did not care about returning customers and would recharge us the money. So we had the other Balderas company come out to fix the machine. In the end, the water valve was NOT even broken. Junior charged me an installation fee but never took anything apart to inspect it. So he had us order a part that was not even broken. So the other Balderas store (on Main St) came over and fixed it for free. They were very kind and did not want us to have to pay for the other company's scam. Do not go to the Balderas on Solano he is a criminal, he does not even inspect the appliances, he takes money and refuses to go back and fix the machine. I would be very concerned that he may purposely break your appliance in order to get you to buy a new one from him.

I had a great experience with Big Jack's Appliance Repair. Excellent Customer Service,open-honest…read morerepair, and reasonable pricing. I recommend this business. Julio was very helpful and professional. I had this business repair a different appliance a few years ago and had a pleasant experience back then, that is why I called them back for this repair. Thank you Big Jack's! Sincerely, Cari

Homedepot extended warranty uses this business. Customer service told me I had an appointment set,…read moretook the day off - no show. I left him a message, he called back and stated he wasn't told about the appointment. Believable - he scheduled me for today. I called him at 8am, 11am - left messages. He finally calls me back at 4:30 wanting to know if I was aware of our appointment TOMORROW. I looked him up and now I am SO grateful he's so unprofessional. Based on the reviews, I want nothing to do with this guy! Called Sun City appointment set for Thursday a 1 hour window AND warranty is covering cost. Blessing in the end. Avoid this guy!

This is a family run business. One guy and his brother seem to keep the place up and going. I'm…read moregood with that. I like using local, family, mom & pop businesses when possible. He was prompt and courteous and didn't mind me watching him while he took my washer apart to see if it was the belt like I thought. There was nothing about the cost of the repair or the knowledge of the repairman that upset me. I pride myself on fixing stuff myself and have gotten pretty good at it over the years. But this was a bigger repair job than I wanted to tackle. He knew his stuff and I would call them again for appliance repair. They always got right back with me when I called to see if my part was in. My two concerns are: 1. They needed to order a part - which took over a week to get - and I would have been good with paying for the part upfront. 2. He wanted the full amount including labor before he had done anything to the washer expect diagnose the issue. All worked out fine, it was just a little odd a repair place didn't have parts for what they repair and the labor was to be paid upfront.

This guy is a scammer. He charges you for parts and no evidence of where the parts come from. Tried…read moreto fix my washer and was just as bad as before. Then he tried to charge me to order another part that he said would fix it. Tried to get my money back but started blocking my calls. In the process of suing him.

So far so good with the radio advertised monthly subscription service, at about $16 OR 18 bucks a…read moremonth, for 2 to 3 no fee HVAC inspections, cleanings, filters and basic maintenance; PLUS, included no-fee service calls WHEN having any heating and cooling issues; and, the additional discount for parts and I believe labor ALSO. They're very honest about looking up existing system warranties, coordinating and backing those up. However, the minimum $250 labor charge, as is reputable industry standard, I get it, for any type work done at all, no matter how minor the task is bit of a sticky point for me; so, client/buyer beware SINCE lots of little residential tasks simply do not rise to the level of SUCH an expense. Nevertheless, they're very professional and reliable THUS far after being with them for a few years already. This company is highly recommended, and every technician has been impressive with clear explanations and very competent in their efforts. Cheers to THIS outfit.

David and Juan did an amazing job replacing our outdated equipment. Highly recommend Sobellas for…read moreequipment installation and repair.