We have been booking our trips with Breakaway Travel for over 30 years. The service is always above…read moreand beyond. I have recommended family and friends that are now happy clients as well. We are now booking group trips and every year the group gets larger. Vacations are expensive, you want the best reliable person planning your precious limited time to get away. I trust Breakaway to get it right and they have never let me down. Thank you Terri, Carol and all the wonderful staff. Sue W

Since I met my husband, Breakaway Travel has been the only place we've gone to in order to book…read moretravel. We've booked two trips to Dominican Republic, one to Cuba and one to Las Vegas through Breakaway and have been very pleased every time. First of all, breakaway is a small operation, so often, we end up working with some of the same people each time we come in. There's no pressure to book - I'm not sure if they make commissions, but they certainly don't come off as pushy. They have always been happy to provide us with as much information as we'd like. Many of the agents here travel extensively and often, at least one of the agents in the room has been to whatever resort you're looking into booking, so you can get a first hand account of what the resort was like. One thing they do in particular is they'll ask you what's important to you in a trip - does it have to have a great beach? lots of pools? certain age range? extra activities? they'll take all of that into account when they make recommendations for your travel. I've really enjoyed this part because other places expect you to have done all the research on your own when you go in to book, and most of them haven't travelled to the locations we've been looking at, so we get zero feedback about the resort itself. For example, when we booked Cuba, our rep was very clear that a few areas had rock only beaches, something that was an absolute no for us, so we knew to stay away from that area altogether. Lastly, no matter what we choose, they ALWAYS have the best price. We always try to cost out resorts/flights before we go in so that we're not surprised by the end bill, and consistently, with every single trip we've booked, they've come in under the costs we've been given online and have often gotten us better deals than what's available on the internet. 100% recommend - the only caveat is that the offices could use a big makeover. It looks a bit shabby when you walk in and its awkward standing by the door waiting for a rep to be available (they do lots of phone bookings too).

Provided absolutely no help, we would have been better off booking on our own. When booking she did…read morenot inform or bring up anything about cancellation and insurance, something I would expect in covid uncertain times. Her communication was inconsistent, she told me I could check into my flight ahead of time, when I indeed could have.

From the owner: We are a local travel agency based in Uxbridge, ON. We have been helping clients book their dream…read morevacation for over 35 years! come into our office or phone today!

I started using Kemp Travel because of Maria Runco I met her…read morea few years back on a vacation in Cuba. We hit it off right away and our friendship stayed long after our vacations did. When Maria told me she was working as an agent for Kemp Travels... I knew that she would now be my go to for all my travel needs. My recent vacation; Feb 6-13th, 2018 was booked last year. Maria has followed up with me on a professional level throughout this time to advise me of promotional perks that she was able to add to my booking... something I would have never known had she not been attentive and also remember clients she already made bookings for. Closer to the date she would follow up with me to ensure I did have additional personal requests I wanted to add... and go through the pros/ cons. About a week before leaving, we touched based on the phone just so she can personally wish us a great time. The whole experience was very professional and I felt that true caring to make sure our vacation would be spectacular. I appreciate the special add ons she did knowing it was my husband's birthday and a repeat Melia guest... getting us some upgrades and bottle of rum.... that was waiting for us upon our arrival. Since being home? Maria is already on the hunt for our next vacation booking. Thank you Maria for the exceptional service and you have gained a forever client in us! Xo

For the life of me I don't understand why anyone would use this company. Booked as part of a…read morewedding. Agent was rude, expected to be responded to within 45 min of sending an e-mail and was not helpful in making any accommodations or alternate arrangements. Would never book through an agent rather than the internet ever again.

We had such a great experience with Mercedes. She was incredibly kind, patient, and helpful, and…read moremade the whole planning process so easy and stress-free. Everything was perfectly organized, from the resort to the flights, and she checked in with us during and after our trip. We truly enjoyed working with her and can't wait to plan our next trip with her Mahsa & Shabnam

Highly recommend Mercedes for anyone looking to plan a magical vacation. It is very easy to…read morecommunicate any concerns with her and she always has answers to my questions and keeps me organized with things I need to know about the cruise line and the ship. She is very knowledgeable about her job and takes the time to find the right cruise or trip package that is right for you and your family and then makes it extra special with her magical touch