So many other reviews reflect similar experiences to what I had with this terrible company that I almost don't have to post anything. But I have to share my awful experience. I booked a stay through VRBO, which has always previously been a great experience with every other owner i've encountered. We travel with our two dogs, so we wanted a pet friendly property. This listing simply stated pet friendly and mentioned a nearby dog park. No policy or restrictions included. Also, the listing clearly stated a 100% refund before March 18th. The price seemed good, though the lack of VRBO reviews should have been suspicious. It was not until I booked and received the rental agreement that problems arose. The agreement CLEARLY stated the pet policy was two pets max with a pet fee (see photos). That's fine since we have two pets, even though the listing never mentioned this so you wouldn't know until after booking. It also said that all cancellations would include a nonrefundable $50 fee...definitely NOT the 100% cancellation on the listing. But since it seemed to have the accommodations we needed for us and our pets, I signed. Then I contacted John, the owner, via VRBO chat to ask about paying the pet fee for our two dogs. I received a very short response of "only one small pet is allowed for a $100 fee". NOT AT ALL WHAT THE AGREEMENT STATED. When i responded saying so, I got NO response at all. I then said If that was the case I would need to cancel. Still no response. After a few hours, I called the property office to cancel and was told it had already been cancelled. I had not been informed of this or communicated with in any way. I was also told I would not be getting the $50 fee back. I explained that it should be 100% refundable as stated at booking and that I was cancelling because of the incorrect info I was given in the agreement. The woman in the office interrupted me multiple times and was very rude. Her response to the total misrepresentation of info was essentially "oh well, nothing we can do". No apology, nothing even remotely related to decent customer service. How can you charge a fee for a cancellation that results directly from you misinformation? Signature or no signature, a contract is voidable when the info on it is nonrepresentational/incorrect. This call ended with her actually hanging up on me. Bottom line: this company is the worst. They don't care about you and despite being in the hospitality business they care more about a technicality than hospitality. Read your reviews, John. All these people aren't making this up. I just wish I could warn people on VRBO about you before they booked. read more

Vacation Rentals Beach Properties - Real Estate Agents Near Me - Saint Augustine, Florida

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Wow what can I say. They misrepresent their properties and have no problem trying to take advantage of seniors. I'm shocked at how my parents were treated and how unethical this company is. They almost ruined our trip. Please steer clear of them!! We wanted to rent a place on the beach for my dad's 80th. We called several times to confirm that it's safe for him and 3 small children. We were reassured several times by Heather that it was. Upon arriving and realized it was not, we called and not only did she basically say too bad, she still charged a huge cleaning fee even though we told her there was no way we could stay. She proceeded to make up a false narrative to how the entire situation was handled but upon reading other reviews, seems this is the norm for how they conduct business. Disturbing how some people seem to have no regard for human decency. read more

Units are nice and the property managers are good at taking care of issues that arise during the stay. Will definitely book again.

When I called early in the morning to see if we could get an early check in and they permitted it I thought, this vacation is going to be great! Check in was easy. We pulled up the driveway to the house and saw the beautiful view and again thought this is going to be great! We walked into the house which was nicely furnished, however a bit dated, and we're still hopeful. After going to the grocery store, and promising all of our wedding party that we would have them over for a barbecue, we were sorely disappointed when we found there was no barbecue grill, even though the listing had advertised that there was one. After searching for a couple of days, and plenty of calls to the management team, they did let us know where it was. It was basically a metal rack sticking up out of the ground. OK, we'll let this one go. The advertisement had said (which has now been updated) that their were flat screen TVs in every room. There was ONE flat screen TV, and it was in the living room. The house was advertised as fully stocked with beach chairs and beach towels, so we did not bring any. Guess what....no beach chairs and no beach towels. After complaining to the management office and number of times, they did finally lend us two beach chairs and two beach towels. Two....of each...for a house that sleeps eight people. The listing also advertised that there were blowdryers stocked to the home, again no blow dryer's. They did bring us ONE though it was quite stressful waiting on it as we were getting ready for the wedding. There were cockroaches in two of the bedrooms, so they did send an exterminator on our third day there. The tiles in the shower of the one bathroom were broken and very dangerous. When we complained about how the house was stocked, and that it was not as advertised, one of the girls in the office commented that she had told them 24 times to change the listing. They knew these issues were a problem, and they failed to change the listing (false advertising). We tried to work with them to be reimbursed for the beach towels and beach chairs that we purchased so that everyone in our home could enjoy the beach and not just two people, but they refused. We asked for a reduction in the rate, which time after time they told us that they would get back to us and never did. Overall, the view of the ocean made it a great vacation, but I would never rent anything from vacation rentals beach properties www.vacationrentaltime.com read more

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I am a property owner. 8 weeks after I left Vacation Rental Beach Properties, they continue to advertise my properties on their web site.  They must be using my properties, that they can no longer rent, to lure in customers. Watch out for advertising bait and switch.  Do NOT recommend doing business with this company. read more

property was amazing! had issue with a toilet and their maintenance staff came out after hours. very fast fix. absolutely loved it will definitely rebook. read more

My stay at Sea Place was wonderful. Though my AC started leaking that night, the staff responded immediately and sent out their maintenance to fix it the next morning. Amazing response! They were super apologetic and wished us a wonderful stay. read more

I wish I had seen all the reviews of Vacation Rental Beach Properties, BEFORE I gave them and Airbnb a $3400 deposit in 2021 ( For a 2 month stay in 2023). After visiting the resort in FL in Feb 2022 and talking to owners there, we discoverEd the whole bldg was being done over for MOLD! I immediately wrote to (owners VRBP) the Clarks explaining that due to my husb declining health, copd, and my ongoing bladder cancer, It wasn't feasible that we could depend on the unit being cleaned of ALL mold residue. After going back and forth with them, AND Airbnb, we got a refund of $340. Since then, with no one taking responsibility, and unable to get anymore of the $3400 back, We have filed with BBB, Atty Gen, and a local TV news station to further investigate. Be VERY Careful with ANY deposits that Vacation Rental Beach Properties and/or Airbnb require from you! Even if it's 2 yrs in advance, YOU LOSE! read more

This company doesn't even deserve ONE star. All I can say it that the owner/manager John Clark is a CROOK. We rented a vacation home through VRBO. The home was managed by VRBP. We arrive at VRBP on 6/22/19 to check in, we were given a packet with directions and other information about the rental home. We noticed the address and home name were different from the home we had booked through VRBO so we asked the receptionist about it. She was completely confused so she called for John to answer our questions. We asked him why we had been moved and why we had not been contacted. He said that he had sent several emails and called numerous times with no response from us so he ASSUMED we were OK with it. We checked our emails and phones but did not see where he had tried to contact us so he goes into his office and comes back with an email he had sent on 5/29/19. I finally found the email in my spam, it was very unprofessional looking and had been sent his personal g-mail account so I had not opened it. I also checked my voice mail and phone records but nothing from John or VRBP so the spam email was the only time he had tried to contact me. The email said that the original home we booked had been pulled off the rental market so he moved us to a similar home. It also said if the home he had moved us to was not acceptable, he would give us a refund. We tried to view the home on the VRBP website but it wouldn't open so we asked to go look at it in person. immediately we knew that the home was not suited for us for multiple reasons so we went back to the office and asked for the refund he had promised. Mr. Clark was enraged...he said that the house he moved us to was acceptable and we were not getting a refund.... I explained why it was not for us and he still refused. I have contacted and filed complaints with VRBO and the BBB about the issue and they are currently investigating the situation. Its been 4 weeks and still no refund, Mr. Clark continues to refuse it because he thinks the home he moved us to was an upgrade...well it wasn't....It's my vacation, not yours....you offered a refund if we were not pleased with the home and we weren't. Guess I will be taking him to small claim's court!! Please do not do business with Vacation Rentals Beach Properties....John Clark is a CROOK and a LIAR!! JA read more

unfortunately my family and I are having to struggle with this company to respond to a refund request. due to the COVID circumstances, federal travel restrictions, and that fact that my wife is a docter at a hospital in new england, we are forced to cancel our reservations for our May vacation. hopefully they respond with a more considerate approach read more

Vacation Rentals Beach Properties is very unstable as a whole. They are not professional and unfortunately, no one that currently works there seems to be educated or uses their knowledge of real estate / travel agency to the best of their abilities. They make too many mistakes especially in the financial aspect of the business and I have seen first hand how they treat their employees and the owners of the beach properties that they are in charge of handling and caring for, which should be unacceptable with a business working in property management. Unfortunately, I would definitely not recommend this place to anyone. read more

This was a bad experience with VRBP Communication and customer service sucks! We arrived in St. Augustine,Fl on 09/26/2019 at VRBP to check in, our packet was in a drop box at 4:45 they didn't close until 5:00. The packet contained directions and information about checking in/ out and all of the thing that needed to be done at check out. The keys were in the packet and 2 magazines that was all. we arrived at the house which was beautiful but not well kept. We noticed dead bugs all over. Jacuzzi jets never worked. 1st night there was no power in the socket on the 1st floor bedroom and the air conditioner and TV didn't work due to faulty cable box. I email VRBP the 1st night asking how to turn the jets on on the jacuzzi and if we has access to the garage to see if a breaker box was in there for the AC unit and got no response. I called the next day and was told do not email again. The repairman for VRBP came out and flipped the switch for air conditioner and he took the cable box that he was suppose to bring back that afternoon which was the 27th and he never did. I finally got an email back that day saying you can turn on the jets on the side of the house and no you don't have access to the garage. I called a second time to find out if the box was going to be returned and was told it wouldn't be available until Monday which is when we were due to check out. VRBP told me" that there were other TV's in the house that works and a pool specialist would be out on Saturday to check the jets on the jacuzzi. No one ever came out to check the pool. There was no courtesy calls to check that we were checked in and everything was to our satisfaction. Very poor housekeeping, it was as if no one had come out to inspect the property before guests arrived. The house is beautiful and if it were given a good cleaning and updating It would make a great family vacation in the future. I almost forgot the house had a pool table but the pool sticks were missing tips making it very difficult to play pool. This house needs to be listed with another company or have a Host. I did a review on 10/02/2019 on the property and told the truth. VRBP replied and said they don't know what I was talking about the replied to me over 8 times prior to arrival and they are absolutely correct I asked would someone be meeting us at the house and was told no and given the direction where to pick up the keys, because they wanted my money. After we checked in we got NO MORE REPLIES!!!!!!!! It is so important to post the truth about these places because people make plans to take there families on dream vacation based on what the website post and pictures look like, but until you have visited it you will never know. read more

We sent in a request through Airbnb to book a property for a family vacation. The pricing was affordable, but they sent a email back claiming the pricing wasn't correct on the site and doubled plus some the price. Would not recommend. Very unprofessional company! read more

Not even one star for this company. They "managed" our property for 6 months and it was nothing but a problem. We did all of our own cleans and my husband maintained the property. ONE week we were out of town and asked that they handle the check ins and pool for the guest checking in and they did not clean the pool so the renters checked in to a green pool which they did NOTHING about. Then when asked about why my income was lower they said AirBNB had refunded a guest because of the green pool so they took that money away from me. They still took their commission though. This is just ONE of the many issues we had with this company. DO NOT LET THEM MANAGE YOUR PROPERTY. If you live out of town, do not believe that your home is in good hands. IT IS NOT. Sad we had guest have a bad experience with our pool. It would have NEVER happened had we been in town. If we had not sold the home, we would have switched companies. However, if we had a new company, maybe we wouldn't have sold the home. Just disgusted! read more

We recently stayed at The Sunset Harbor thru this agency, they were very nice at the agency but we were very disappointed with the owner of the house (Sunset Harbor). The house was filthy it had dog hair everywhere on couches carpet even on beds!! some of the sheets and covers had something that looked like blood stains and the pillows had sooo much dust on them. we even found a roach in the closet and to top it off the pool was also dirty and cold even after paying for it to be heated. We informed them about all this but owner just didn't care, We will never stay there again and I definitely do not recommend it. read more

We recently rented a condo in St. Augustine Beach, Florida through this real estate company. We arrived to find that the condo complex was in the midst of a major renovation. The noise and dust was unbearable at times. We were never informed of this construction when we made the reservation. When we complained about it and asked to be moved, the real estate company told us they could not help us. They blamed the owners for not letting them or us know. The project had been going on for quite some time so I don't think it was unknown to folks in the real estate business in the area. We asked for a partial refund on our money but, again, got really no help from the realtors here. I would not use this group ever again or recommend them to anyone. read more