To say I am disappointed with this business would be an understatement. I truly feel like I had a bait and switch situation happen. I rented the Barlow and the Lamoreaux homes for a family reunion (we had 35 people and needed both these homes to make sure everyone had a bed). I had put a down payment a year ahead and paid in full more than three months ahead of our stay. The morning of our check-in day I get an email that the Barlow home was no longer available due to "circumstances beyond his control" BUT that he found us a different accommodations but not in Nauvoo it would be in Hamilton. Since it wasn't in Nauvoo, if we didn't want it he would offer us a refund. We were on our second day of traveling as was much of our family. The home he found for us (although I don't want to throw shade towards this property because the owner out of the goodness of his heart offered this home before it was finished, and ready for regular renting out realizing there was no other place for such a large group at this short notice) was as I mentioned before, not quite ready for renters, was 10 beds less than the Barlow home, and about 20 to 30 minutes from Nauvoo. When I brought this to the attention of Bob from Vacation Nauvoo he said he would give me an adjustment. For a full week I paid $3900 (not including fees and taxes) for the Barlow home and he offered me $400 as an adjustment. If we were strictly going by price per bed we expected at least $1392.86 (which is the difference in price per bed). We didn't even include an extra amount for the HUGE inconvenience it was being separated in different cities and the extra amount of money my family had to pay for gas going from Hamilton to Nauvoo and back each night. Once I demanded a larger adjustment he stopped all contact and didn't return my emails or answer my phone calls. It is now a few days since we checked out and even longer since he said he would process an adjustment immediately, I have yet to even receive the $400 he initially offered us. It was great seeing all our family and learn and see some LDS history but the housing mess added a small dark cloud over the reunion. read more

RE: Porter Rockwell Ranch/Vacation Nauvoo Below is a summary of all email activity during and after our stay at Porter Rockwell Ranch. 08 July Me: First night here. Reading reviews of other places you offer and wishing I were in one of those but perhaps they are fake reviews? This place was not prepared for us. We have spent our time killing spiders since we got here. Cobwebs everywhere. The front door had spiders everywhere but every room had numerous cobwebs. One bathroom had five separate spider webs with live spiders. If I had invited someone into my home I would have cleaned first. It's awful. No one wants to go to sleep. Took several scrubbings to clean the grease and debris from the top of the refrigerator so we could put things on it. Afraid to use cupboards. Don't trust their condition. The freezer appears to work but the refrigerator has not cooled our food. We have our all our ice packs from our coolers in there to cool things. The AC in one of the bedrooms is stuck at 62. Way too cold. Was told tonight that the expectation is that a new remote is here and will be installed tomorrow. I have my doubts. If it were here it should have been installed prior to our arrival. I feel I have been taken. We have two more nights here and probably no other options. You have my money and I am embarrassed and upset that I brought my family here. It would have taken so little to clean, have appliances inspected, and mowed a path to the back door. 09 July Me: I appreciate the activity this morning. I missed the opportunity to speak to you. I do hope someone is addressing the refrigerator issue as well. Things in the fridge have condensation on them now. Everything is wet. The freezer packs we put in seem to be working but the fridge is not. PRR: We just spoke with your family, and are happy to process a refund today. We do not have another property available. We are sorry for the inconvenience and hope you find another place that is more acceptable. Me: We obviously cannot leave. We have plans that keep us here and as you stated there is nowhere to go. I feel that some kind of compensation is still appropriate even though we are staying. Obviously you have the control here and I will have to abide with your decisions regarding compensation. The bottom line is that had this place been clean, relatively free of bugs and spiders and the remote available for the AC we would not even have had a conversation. I do understand that your position is difficult. I hope you can see that mine is as well. 11 July Me: Update Thursday Is there a reason 1) you never responded to my last email? 2) you never brought the AC remote? 3) we have NO hot water this morning? I expect a refund for two nights. I am willing to pay for electricity and water. This place is really NOT clean and NOT usable. We are certain some sheets were reused. The floors are dirty and sticky. I am so disappointed that once you realized this problem is/was bigger than could be taken care of you just quit responding. Happened on the phone the first night after two calls and e-mail after two emails. Please don't run a business in Nauvoo like this. I am NOT a mean person. I am someone who can be worked with. I was sorely disappointed that when the manager came the first morning it was a "don't make eye contact" and judgement visit. I felt as if I were an imposition, certainly not a customer. Someone needs some serious public relations training. I hope you can do the right thing and I sincerely hope your next renter comes to a very clean place with proper AC and lots of hot water. 15 July Me: Good morning. I must conclude again that because you cannot answer my questions without showing yourselves to be less than honest, you have decided not to answer. I will pursue another course of action. It truly pains me that you can do business in Nauvoo without concern for the basic principles of cleanliness and honesty. PRR: We have replied to each email, and as we previously stated, you were in fact offered a full refund (including the night you had already stayed) if you wanted to find other accommodations. You chose to stay. Upon leaving you requested a refund for two nights (which you had spent at the property). We cannot grant a refund if the guest occupied the property, at their own request. We are sorry you felt the property was unacceptable, and we're sorry about the air conditioning remote control issue, it was beyond our control (a previous guest had removed the remote). We made several trips to the property to attempt to address all of your concerns. We have hundreds of happy guests each year, we are truly sorry that you were not among them. Summary: 1) They did not respond to every email 2) They did not apologize about the condition of the property nor did they fix it. The "trips" to the property were token. 3) Dirty, dirty, dirty 4) The "offer" for us to leave would certainly have saved them further grief. Larrie C Utah read more

This review is for the rental agency, Vacation Nauvoo... To say I am disappointed with our stay is being polite. The home we were eventually placed in(Porter Rockwell Ranch) was a significant downgrade to the one I originally rented(Bywater Home). I rented the Bywater home in January of 2018 for our vacation September, 2018. I booked our stay over 7 months early to make sure I had a choice in properties and was not forced to pick something I did not like because that is all that was available. Unfortunately that is exactly what I ended up with. The LEFTOVERS! First I was moved to the Barlow Manor which I was informed was a "nicer, larger home". Then 3 days before we left on our vacation we were switched to the Porter Rockwell Ranch. I was assured the Porter Rockwell home was similar to the Bywater home. The only similarity is they both sleep 14 guests. Nearly everything else about PR was a downgrade. The kitchen, the number of baths, the seating, and the linens just to name a few! We even had a mouse to deal with at Porter Rockwell! Yuck! It was embarrassing to have my family, including in-laws, accommodated in this manner after I booked a nice home 7 months in advance! Luckily they are all good people and made the best of the situation while we were there. I am leaving a review here to warn others of what seems to have been a great bait and switch, leaving me in the ruts with no time to find a suitable alternative. I emailed Vacation Nauvoo and have received no reply from them. read more

Don't let the Porter Rockwell house from Vacation Nauvoo spoil your visit to this beautiful historical town. Staying here is the equivalent of buying a movie ticket only to find the theater has a 20" black and white screen with hard folding chairs. And the popcorn is burnt. Live spiders and cobwebs in every corner of every room. Dirty sheets on the bed (if those can be defined as beds). Filthy floors. No nightstands or dressers. Access to an open cellar for your kids to fall in. AC unit stuck at 62 degrees. Unfulfilled promises by property owner to bring us the remote (the only way to control the AC). The property owner drives a BMW SUV but keeps the property uninhabitable. No apologies. Very childish and unprofessional in communications. And they stop answering the phone or responding to emails when they can't resolve issues. The property owner says they have an expectation that the property is to be left the way it was found. Pretty hard to find enough dirt and spiders to put back when we left. We left it much cleaner than we found it. read more