Come here two hours before you're hungry, sit a while and wait for your drink to come maybe an hour after placing your order and then you might be able to give this place a better rating than I am giving it. All in all, service was horrendous. I mean, almost 25-30 minutes to get a drink is a nightmare.
First, we came in and the hostess did not explain what's going on. She was seating parties of people presenting her some weird valet looking card. She did not acknowledge us, she simply kept seating people. Finally, we were seen and she puts us on a list! Five minutes later, we were seated. The restaurant floors were very slippery, I almost slipped going to our booth. We got a very spacious booth which I was thankful for. Our waitress came about 10 minutes later and frantically apologized for the delay. It was busy so I didn't care as much. However, we placed all our orders at once (drinks, apps and entrée) and it took her a good 25 minutes to bring our drinks over and again, frantically apologized. I've seen all the other wait staff on the floor more than I've seen her so not sure what the deal was. Twenty minutes later, our appetizers came and about 5 minutes later, our main meal was delivered to the table before we even got our second drink. What a debacle!
So, on to the food. We started with some shrimp stuffed plantains. It had some good flavors but the plantain cups were dry and cold and not at all flavorful. I would give it a 2-star in the realm of food possibilities. And really, it wasn't stuffed. The shrimp was more cradled in the edible cups. I ordered the ropa vieja for my main dish with some rice and beans side. The combination was actually good. Dining partner had the carnitas frita and I ate some because they were what I originally wanted. They were a bit dry and too hard. Definitely nothing to write home about. The mashed potatoes were very plain and bland. My mojitos were OK (pretty weak). I've had better and served to me way faster.
She came back another time and asked us if we were interested in anything else. Honestly, we were so tired at this point that even if we wanted dessert, we would have just opted to skip it anyway. Still, it took another 15 minutes to get our check and be done with everything and then told us she was really tired from a day at the beach followed by more apologies. I would have rather not hear the apologies to be quite honest because it means nothing to me after the 5th time hearing it especially when I'm still getting a low quality service on top of it. It just seems very insincere and annoying in the end. read more