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    Vac Shack

    5.0 (1 review)
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    4 years ago

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    Dependable Appliance Repair

    Dependable Appliance Repair

    3.0(4 reviews)
    1.1 mi

    The best service I've experienced!! Same day repair on my grandmother's refrigerator and the…read moresecretaries explained everything so throughly! Will be back for all of our future repairs.

    Hello everyone, so my fiancée called these people for repair on her appliance. The service charge…read morewas 100 dollars, which meant a "technician" drives to your home and simply takes a picture of the serial number and says "we will be in touch". Afterwards the appliance repair is almost $1,000 dollars... combined with labor. They say that your 100 dollars will go towards it but why? The whole purpose of an "appliance repair" is for what? To avoid having to pay money for a brand new entire appliance. I went to the business and voiced my concerns and that a refund for the 100 should be given. If not then I will do whatever I can to inform people to never use this business again. The secretary even agreed with me and said many are very unhappy with their service and told me that the 100 dollars could be refunded. She also informed me that if a check was done then the check number should be on there, well it wasn't. I told the lady "I feel that this was a scam, people are depending on you all to provide them with a service because they need your help."the lady agreed and said she must speak to the owner first about the refund. Ten minutes later the owner calls me and accuses me of threatening them. I could not even speak to this gentleman at all, he was very irate and talked over me continuously. He threatened me with going to my supervisor to accuse me of threats. I informed him with "sir, I am a customer. If have an unsatisfactory concern then I bring it to you. That is not a threat sir." He refused to give me my refund and hung up on me. Their office absolutely reeked of marijuana as well upon the secretary allowing me to come in. Ladies and gentlemen of CENLA? DO NOT use these people... I encourage all to spread this message. Take your business and your money elsewhere to people who enjoy providing you with a service and is honored to be receiving your money. Dependable Appliance is far from dependable or professional.

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    Dependable Appliance Repair

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.4(20 reviews)
    1.4 mi

    Was here last week purchasing blinds for the house with my husband. They had a great selection and…read moreprices were reasonable. The bathrooms need more attention to cleaning. They were pretty bad.

    On Saturday January 17, 2026 I visited your store in Lindale TX, (Store 1965) on my way to…read moreAlexandria, Louisiana and purchased some items that I may have needed in order to finish a project. After completing the project I realized that I purchased more supply than I needed, so I decided to return the excess supply to the Alexandria location (store #0586). I had my receipt in hand along with the unused un open material that I purchased less than 12 hours ago. I was greeted at customer service by an elderly lady with glasses in which I informed her of what I was there for and presented her my receipt, in which she asked which store I got the material from and in which I replied, "I purchased at the Lindale location on my way to Alexandria, she replied, "this address doesn't match the receipt" and called a manager over by the name of Yana, " in which she asked which store I had purchased this material and replied " the store in Lindale, TX," at this point I started to get aggravated because they started to whisper low regarding my receipt, in which at this point I presented them with my phone which had the email copy of the receipt along with the myLowes credit card transaction, in which Yana replied, " that doesn't look legit" and this receipt will not scan, I asked if she can pull up the transaction by my credit card, phone number, or even all the store to pull up the transaction number or the invoice number and she refused and stated, " I don't believe this material came from a Lowe's store" and refused my return. I asked to speak to an manager and she informed that she was the manager on duty and there wasn't anyone else to speak to. Once I left the store I was insulted due to the fact they assumed my receipt was fake and very aggravated with professionalism and customer service I received. After composing myself I called the Lindale store to get some clarification and verify if it was something I was missing. I spoke with an associate by the name of Austin( I must say she was very wonderful to speak with and she apologized for the events of that evening) I explained to her what happened and she asked me for my invoice number in which I provided to her and she was able to locate my transaction, the dollar amount, items purchased, and time of the transaction. She also sent me another copy of the email receipt for my records. She explained that without the receipt they should be able to look up my purchase by phone number or credit card, and I can return the items to any Lowes location. I called the Alexandria store the next day to report this incident and spoke with a manager by the name of Courtney. I provided her with the invoice and she said that she may not be able to pull it up because the invoice numbers recycled daily. After hearing that I decided to return my items to another location, after retuning home on Sunday January 18, 2026, I returned the items to the Mansfield, TX location(1511) in which the entire transaction took less than 5 mins. I asked the associate how did he locate this transaction he informed me, "by scanning the receipt, everything popped up)

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    Lowe's Home Improvement
    Lowe's Home Improvement - Lowes in Alexandria

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    Lowes in Alexandria

    Vac Shack - appliances - Updated May 2026

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