I was almost turned away by the bad reviews, but I'm so glad I gave this place a chance. I had a…read moregreat experience from start to finish. I waited maybe 3 minutes total before being seen, and they had me in and out in about 20 minutes. The doctor was spot on with diagnosing and treating my sore throat. Quick, efficient, and helpful -- I'd definitely recommend and would come back again if needed.

I went in to ask for a single facemask, since I have been a patient and have done some lab work…read moredone.... Pam smirked and she said no that I had to be a patient and that she couldn't help me. Pam is a very rude person

I went in today with what I thought was a waitlist appt - needless to say it was filled and when I…read morearrived I didnt actually have an appt. The office was empty, no one waiting and I asked the Dr if she could see my son (she had seen my other son the day prior and diagnosed him with Strep and the Flu) She said she couldn't bc it was her lunch hour and with another patient (it was 12:40 pm)( She was in the room with the door closed on the phone doing nothing. )Told me to get on the computer and make an appt. She was worthless. Arcadia Minute Clinic on 47th Street and Indian School

If I could do zero stars I would!!!!! I made the appointment online about a week in advance to do…read moremy shingles vaccine. They make you put in your credit card as a backup in case your insurance doesn't go through. I made sure it was accepted and even asked the day of my shot if everything was good and she said yes. They saw me at my scheduled time, but I was also the last appointment, which was probably in my favor. Although the lady was nice who was giving me the shot, she lacked knowledge about the shot and I felt like I was educating her. It was odd! A week later, our credit card was billed for $295!!! I was livid! Trying to call the billing department is nearly impossible! I waited a few times on hold trying to get through on 8/16. The first time was 20 minutes and they gave an option to call you back, which I accepted but no one ever called. I called back and waited another 40+ minutes before a billing department answered. I spoke to the lady in the billing department. She was over verifying my identity and then had my old mailing address still on file, so she changed it for me at that time. She told me I would need an authorization number from my insurance and that I would need to provide a valid ID number. For the record, I have Tri Care and my husband is the primary insurance holder. She told me to call back with the information when I had it. I asked if there was a direct line and she said no. I knew this was going to be an issue trying to call back. I called Tri Care and they said I didn't need an authorization number and per the CDC, I was eligible for the shot. She suggested speaking to the authorization department to see what to do next. However, that department said I needed a referral and said I would need to pay the bill. We asked to speak with the claims department again, since that was not correct information. They confirmed I didn't need an authorization per the CDC and I was eligible for the shot. They suggested giving the number on the back of my military ID to the Minute Clinic. I have never heard of that, but figured I would try it. They also gave a reference number for the Minute Clinic to call them if they needed help with the claim. I tried calling Minute Clinic and was on hold and then it said it was closed. I called back and tried to speak with someone else, but they were not in the billing department. However, they said they could help. They still had my old mailing address and it was never changed by the other lady I spoke with. So, he said he would change it. He said my insurance is eligible and I should have never been billed. So, he would send the note the accounting department and he would request a refund for me. He said it would take 5-6 billing days and to call back next Friday to find out the status. I called back on Thursday, but had no luck getting through. I have to call during working hours since they will be closed by 5:00 pm EST. However, I work too, so I tried calling twice and was on hold for over 40 minutes. I had to get back to work, so I hung up. I tried again on Friday. I decided to let the phone stay on while I continued working. I was on hold for 2 HOURS!!! Are you kidding me??? I worked while waiting for someone to answer. How can a business run this way? I finally got someone and she had to transfer me to billing, which I thought I was holding for. That took a few more minutes. Then, I got the lady I spoke with a week before. Is she the only one in the billing department? She insisted on verifying me with more than 3 questions and insisted I give my address. Guess what? They never changed my address? She expected me to remember my old mailing address from 7 years ago. I asked to be verified another way and she insisted I give my old address. I had to stop and look it up in order to proceed! That is unacceptable! She verified my email, my phone number, and DOB, but that wasn't enough for her. She was ridiculous! Then, she wanted to update my address again. I said no thanks! It won't get updated anyway. I asked her about the bill and nothing had been done. According to the lady, the information I gave the guy wasn't in the system nor was the information about what he told me on the refund and billing department. Then, she slipped up and said that's not what was in his notes. I was livid! I gave her the military ID and she finally said it was accepted by their system, but it would take another 30 days for the insurance to process it and then another 5-6 business days to get the $295 refund!!! Unacceptable!! I will NEVER EVER EVER use them again! I will get my second shot from another pharmacy before I ever go back there! The lady wanted my current address again. I asked why? You didn't put it in the first time and the guy didn't put it in the second time, so what's the point of doing it a third time? She insisted she would put it in. I bet the next time I call back it won't be in the system!!! By the time I got off the phone, it was over 2.5 hours l

The type and quality of care here is second to none! This clinic cares about those whom they see…read moreand also follow up after visits. I've been there many times due to their excellent care. I take my family members there too. Always got the best of advice at University Health Walk-In Clinic.

I called and the guy who answered was rude. He said text your insurance info to this phone…read morenumber. What are you on your cell phone taking calls for people that want medical care??? Then he hangs up like he really doesn't to talk to you. I foolishly sent my info anyway. Then he calls me and says you have to pay 160 out of pocket for visits with this insurance. I said ok what are your hours he told me and i said bye but he hung up before i even got the words out. I would never spend a penny with these people because of him.

We scheduled an appointment through the website. That was easy and efficient. When we arrived, we…read morewere greeted promptly and checked in. Within less than 5 minutes, we were back in a room with vitals being checked. Quite soon after that, before I could look at a brochure, the PA came in to assess the problem. We got a referral for SimonMed imaging, then we were out in less than 30 minutes. Even though we did not have to spend lengthy time in the check-in area, it was bright and clean, kind of like a medspa setting. The staff was super nice all the way from check-in, to check-out.

The Nordstrom of urgent care. They take appointments, sees you within 15 minutes upon arrival and…read morethe place is clean organized and never crowded. The Doctor was Dylan Adams. He was great. He was patient with me explained the X-ray which turned out not be a buckle fracture. He confirmed it before I left the office with radiologist. Nurse Sienna was friendly and helpful as was front office Katy with easy fast check-in.

Luis is the most caring and compassionate doctor I have ever seen. He listens to everything and…read moremakes it clear he wants to help.

Carlos is incredibly knowledgeable, but also exceptionally detailed in his approach to healthcare…read more He takes the time to thoroughly explain medical concepts and treatment options. He never rushes through appointments, unlike most large clinics. Will definitely recommend to friends and family in the Phoenix area.

Provider was late and rude. She said they're overworked and underpaid. These are not places that…read morevalue patient experience or customer service.

Sharon the NP was the best!! Super patient and wonderful! Definitely would recommend to everyone!…read moreThank you Sharon for your help!!

Save your money and time. Waited 2 hours to be seen in 5min just to be given lidocaine for my…read morethroat she barely looked at. The NP had an attitude and a hatred for people. The next day I went to urgent care from the amount of pain and swelling in my throat. My tonsils were touching and the NP at the minute clinic couldn't see that?? I paid less at the urgent than at the minute clinic. The care here is horrible seriously haven't experienced something this bad.

I walked in at 12:40 for a quick walk in for an ear infection and was told I could not be seen as…read morethey are closing (hours say close at 1:00pm. Was told to try an urgency care or ER and they use the last half hour to close instead of closing when they close?!? Not helpful or a pleasant experience.

Hands down the best experience I've had in any healthcare office. Everyone was so friendly and it…read moregenuinely seemed like they enjoy working there. Samantha was helpful and knowledgeable! Dr. Grabinski listened to and addressed all of my concerns patiently and gracefully. Thank you Optum!

I just went in for a physical and they didn't do things I've had in other ones including…read more 1) hitting my knee with that thing and checking the reaction. 2) no turn and cough while they check my lungs That wasn't a physical, it was a gimme the cash and get the fuck out of here appointment.

Today I had an appointment and it was missed I called the office like I was told then I was…read moretransferred to Humberto. I've never experienced such bad service in a company their customer service sucks Humberto didn't even know who I was and he seem confused. I came to this place voluntary and I will leave this place voluntary.

Don't even waste your time with this group. NO LOCATION IS SAFE. I was seeking psychiatric help to…read moredeal with Lyme Disease and other medical issues. Finally after months of intakes and schedule changes from them... today was my day to see Joyce, who is a therapist at the 6153 W. Olive location. First off, I arrived at 8:10 for an 8:15 check in and 8:30 appointment. Signed in, and sat down. Never once was I acknowledged or did anyone even try to make eye contact. I sat there for 45 minutes before I finally decided to find out what was going on. All I can say is these people are incompetent. I never even got to see the therapist as I couldn't make it past the front office staff. These people have no clue how to run a business and they need to learn some customer service. Super disappointed, as it was a two month process to get to this point. Lots of BS on their side with 2 separate intakes with 2 separate people. I would simply suggest avoiding this group entirely.

Dr. Sophia Yang was really great. When I called to make an appointment I wasn't able to speak to…read moresomeone, so I left a voicemail and received a kind text message with instructions to complete the new patient paperwork and then I would be scheduled for an appointment. After completing the form and emailing to the office, I called to confirm their office received it and Dr. Sophia Yang was so kind to schedule me an appointment for the same day. I opted for another day later due to my work schedule. Upon entering the office, I was greeted by a very nice receptionist. English is not her first language and she is still learning, but I don't mind that at all. She was very helpful and kind in taking my vitals before Dr. Sophia Yang came to see me (which was not that long of a wait). I appreciate Dr. Sophia Yang, because I could tell she was truly listening to me explain my concerns and she did not rush me. The prescription she gave me helped tremendously. I was feeling much better by the end of the prescription. She even scheduled a teledoc to check in on how I was doing. The telecom was very helpful and convenient as I did not need to come to the office. I highly recommend Allied Clinic and seeing Dr. Sophia Yang. Thank you so much! (Carla B.)

If I can give NO STARS I WOULD! It doesn't even deserve one star…read more The WORST receptionist I have EVER spoken to!!!! She doesn't know anything. She's rude. She lies about cancellation. She tries to threaten me with a fee (for cancellation without any notice) , which is a COMPLETE LIE! I have the proof I called and left a voicemail!!! 3 times!!! They try to charge your insurance for shit they don't do! It's crazy how this doctor's office runs itself! Every time I call I get the voicemail. I leave a voicemail and get a text back after hours passing by! It's ridiculous! And quite honestly it's sad that the doctor has incompetent people greeting her patients! And does nothing about it.