Italy on 8-10-19. When we arrived at the property the air conditioning didn't work and the temperature was over 90 degrees. I called the owner, Luiggi, who came. We agreed that I would not post negative reviews if he refunded our money, which he agreed to do and we shook hands. I sent two emails reminding him of our agreement and requesting a refund. When he had not responded nor refunded by yesterday I called Booking.com through whom the reservation was made. They called the owner and he refused to refund. read more