Worst bowling center I've visited so far. I have been here on several occasions, but there hasn't…read morebeen one time where I would leave as a happy customer.
The personnel seems extremely demotivated and was unfriendly in many cases. We sometimes had to wait almost an hour before they noticed us. If you don't have this service, it's not a problem, but once you offer it, it should be a bit better.
Then we had some problems with the lanes: one wasn't flat at all, all balls would move in one direction, the other time the floor was extremely sticky (someone probably spilled a drink and it wasn't cleaned up properly), one time the ball was stuck and it took them 10 minutes before we could continue (bear in mind we pay per hour, not per play).
My last encounter was very negative as well: I had overcome my aversion from all last times, because my colleagues wanted to go bowling there. A few hours before we would go, they proposed to move my reservation or cancel it. When I asked them if I could at least bowl at the original price (it gets more expensive later in the evening), they impolitely said: no can do!
I will never go back to that place. It's the most horrible bowling center in Berlin, and I will recommend to find any other place to go bowling.