As a firearm dealer in Colorado, I would recommend to stay away from this company. We have had several issues lately. UTA USA will not honor any warranty work for UTAS Turkey. We have had 2 customers experience catastrophic failures and now UTAS USA will not answer or return calls. I spoke to my direct rep that I met at shot show, and he answered once. He had some excuse about a mobile repair shop which we have no seen. Now he will not even answer when we call. That is now 4 firearms from them that I had to eat because I will not let my customers be stuck with this junk. read more

I bought a Utas XTR-12 recently. I have not fired it as yet. I contacted UTAS-USA of 1247 Rand Rd. Des Planes, Il (847)768-1000., as noted on the back of my owners manual in order to inquire about aditional mags. As soon as I said the word UTAS I was ruddly cut off by the person an the phone and told that they UTAS-USA were no longer associated with UTAS Savunma San of Turkey. I asked if I could please finish my sentance and I was cut off again with a well rehersed " were no longer associated with UTAS" So iif any one know if there is a us representation of UTAS in the US please post who it is. THe company in Des Planes Il is defenetly messed up. read more

So I purchased the green laser and flashlight combo for my Uts 15 shotgun. After four months it stopped working and so I called up UTAS. I was told to send it back and they received it back on 9/20/2018. I have called four times from then till now and they kept telling me they were still waiting on parts. My last call was just a few minutes ago. When I asked for my money back, I was hung up on. I will be filing a complaint with the Illinois state attorney general. Stay away from this company. read more

Utter garbage. Bought my UTS-15 brand new and immediately was full of problems. Firstly it didn't come with choke/compensator attachment or sites (as advertised) and more importantly it struggles to cycle. Mainly because the abhorrent machining (see photos). I haven't seen any firearm internals not treated or having a smooth finish. After calling them about the issues they told me the attachments weren't included (although the description and advertised photos disagreed) and they wouldn't compensate me at all. They tried sending a replacement bolt which I laughed at them bc only an idiot would only change one component of the internals. I told them I wanted to exchange the entire shotgun and while waiting I received just a bolt which was horrific . After waiting for 2 months I received my old gun with "replaced internals" which were just as bad as the originals. After calling and emailing for weeks (not getting responses) they finally told me the components are manufactured that terribly, oh and that they were bought by another company. $1200 wasted read more

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Hello gun owner enthusiasts, I like many bought into the hype of the UTAS XTR-12 gauge shotgun. I have to tell you to look at this thing makes you have to have one. Unfortunately I should have did more research on the reliability of the shotgun. I purchased this firearm on February 10, 2018 from Fort Meade Main PX Gun Department, which you have to sign a disclaimer to deal with the manufacture for any defects or service repairs after purchase. Well, in March 2018, I notice black powder on my hands and new something was wrong with the weapon. The gas tube cylinder cracked and cause the gas to escape. I contact UTAS-USA and spoke with Steve the Sales/Service manager. Who during this first encounter appeared helpful and my weapon was returned within two weeks. However, I encountered the same issue after being assured this was corrected. I sent my XTR-12 back for a second time, where I question why I purchased this weapon in the first place. I contacted Steve at UTAS after two weeks and asked him the status of my UTAS XTR and he stated it was repaired and is being sent out. Two week went by and I never received my UTAS XTR and I called Steve at UTAS and he gave me I don't remember BS and the standard "We will contact you once your UTAS XTR is repaired. Well, it's been over a month now and due to this shotgun being a product of Turkey, the parts are not actually made in America according to UTAS, Kyle Burton the Vice President of Sales and to add more complexity to the issue they state they changed parts distributors. To date, I have not received an ETA for my repair other than we are waiting for parts. They don't know when they are going to get the part, they act as if they are clueless, but have the audacity to have the below mission and vision for their company. Based on the technology to communicate via video or chat, email etc., there is no understandable reason why they do not have an ETA on the parts. Kyle Burton stated that someone from his office went over to Turkey to find out when the parts will be received and he stated he would contact me once he talked to him, but I guess his email was broken or perhaps he was washing his hair on vacation again and Steve the clueless said I can't speak intelligently unless Kyle permits me to. Never the less, they are not meeting any of the statements on their site. In conclusion, if you are thinking of buying a UTAS XTR, DO NOT! Unless they do a recall of every UTAS XTR that was manufactured with the faulty gas cylinder, EVERY one who purchases a UTAS XTR will have to return it to UTAS USA and your XTR will be held hostage until Steve the clueless understand he as a mission and visions statement to uphold and provide service to the customers who keep UTAS in business. Again Do Not purchase this product or you will be stuck as my brother is who just bought his UTAS XTR in October of 2018 and shot it 10 times and he had to send it back just to have Steve the clueless give him the same status quo statement. "We will contact you when your firearm is repaired." However, that may be two weeks or 6 months or a year since NO ONE is running the Ship! Their parent company in Turkey will not respond to your email and this leave you frustrated as a customer, so I take it to the web to inform others of this product and not to purchase it until the issue is resolved. I've asked for a full refund, let's see if it's honored by the UTAS. Mission Improving our authentic product range using ever-developing and regenerating technologies as well as proceeding in our market without any competitor by always providing everything better to our customers. Vision Lead generation worldwide in the sector with advanced technology and quality products and meeting such demand. Quality Policy Delivering correct and thorough products and services on time based on national and international standards together with all colleagues. read more

Brand new gun went in for warranty the 2nd time in Nov 2020. Poor at returning emails in any timely manner! was told (2/24/21) gun is ready but cant be shipped because they don't have boxes. WOW!! Looks like they may be going the way of Lancaster arms and Taurus. Seems to be a joke. cant blame it all on COVID read more

They totally lack of customer support and they do not care about their customers or the bad reputation they can give to their FFL dealers. I purchased two XTR 12 shotguns and both of them have feeding and cycling issues. I was not able to shoot them, not even once. They have had one of them for almost 2 months, and I'm still waiting for an answer. They do not answer any phone calls, and they do not respond to emails. I did not send my other one and I'm glad. Stay away from this company and if you have a gun shop, do not support companies like this one because they make you look bad and you can loose customers. read more