This review is for the St. George City, Utah Water Department for their introduction of the…read moreEyeOnWater program where they've installed Leak Alert Detector devices on our water meters and an app to download and review the usage in real-time.
Recently, I received an email notice from the Water Department, stating that my water meter was now equipped with the leak detector and at no additional cost, I could download the EyeOnWater app, enroll and monitor my usage in real time.
That day I received a push notice I had an 8 1/2 gal/hr. (192 gal/day) leak since installing the leak detector on September 18th that I was completely unaware of. The leak was observed at that time only because the detector was installed that day, but most likely, the leak could have been there for years.
Then the quest to find it began. Since I already knew, thank God, where the water system for the Main and irrigation system met at the south side of my house, I began digging there (I was unable to find any areas of puddling water anywhere on my property that could indicate a possible leak) luckily within a short time the ground began showing moisture, then mud, then finally water. It was my Main water line that the geniuses who backfilled the trench when the home was built, dumped a 50 lb. boulder on it. (SMH), thanks, Ence Homes!
In the end, the repair went well, saving thousands of dollars from having to pay plumbing professionals $$$$$.
I am extremely grateful that the St. George Water Department made the decision to put these leak detectors on and make them available for us to monitor.
Update: 11.24.25
Now, having the opportunity to use the EyeOnWater app and monitor my water usage without the 192gal/day water leak, I find most days we're using under that amount in total unless we're doing laundry and/or outside irrigation.
So, for possibly some years now, we've lost 192 gal/day, everyday thanks to the incompetent people Ence Homes contracted to backfill our irrigation/main water line trench. Our new Ence Homes slogan is, Ence Homes, the ROCK of homebuilding. (No pun intended.)
We couldn't be more grateful to our St. George City Water Department for the incredible decision to place leak meters on our systems, which, again, was the deciding factor that exposed our leak.
It is also fantastic to have an app that is as well, extremely useful for monitoring our water usage (every 15 minutes if we want to see how much water a flush, shower, washing machine or the outside irrigation usage is. Otherwise, we can monitor the usage weekly, monthly and/or annually.) from now on.
Again, we are so grateful to our Water Department, THANK YOU!