Dear Gary,
Thank you for your response. I appreciate the time you took to address my concerns, but I feel compelled to clarify a few points and highlight recurring issues we've experienced with USSD.
First and foremost, our intention was never to confront or disrespect the instructor in front of our child. Our goal has always been to advocate for our daughter's well-being and to understand the criteria behind the HPI system, which remains unclear. Questioning a practice that significantly impacts a young child's self-esteem is not indicative of anger or a desire for retribution, but rather a concern for fair and transparent processes that foster positive reinforcement and learning.
This is not the first time we've encountered issues with communication and promises at USSD. In a previous incident, we were assured that we wouldn't be charged for two weeks to see improvements in the classes: "You will not be charged next week. Or the week after," you stated. However, this commitment was later retracted, and we were left feeling misled and disappointed. In another email, you contradicted yourself, saying, "That was my timing; we spoke at the three week mark, so I meant that from that point on, we would have 2 weeks left," which was not what was initially communicated.
Your response to our recent review included, "You are literally the only parents who have made an issue out of HPI." This dismissive attitude mirrors previous interactions where our concerns were belittled. In another email, you mentioned, "I have way more experience at parenting than you guys," which is both patronizing and unhelpful. Instead of addressing our specific concerns, there is a recurring tendency to deflect and blame.
The instructor's behavior during the recent incident was also problematic. My wife, a concerned parent, questioned the fairness of the HPI system after our daughter felt disheartened. The instructor's response was dismissive and condescending, yet you chose to defend this behavior rather than address our concerns. This pattern of dismissing valid parental concerns is troubling and indicative of a deeper issue within the studio's culture.
In previous communications, I attempted to address our concerns respectfully and constructively. For example, I wrote, "I appreciate what you do for our daughter. I truly do. But I think we might want to address how we acknowledge each individual child for their progress in your program. Maybe HPI shouldn't be made such a big deal." My approach was from a parent wanting the best for their child, seeking a dialogue to improve her experience. Instead of constructive feedback, we received responses that belittled our concerns and questioned our parenting.
Additionally, another family who faced similar issues decided to leave the studio after experiencing your dismissive and contradictory emails. They made the right decision for their child by exiting USSD as fast as possible, months before we realized the extent of the issues.
The emphasis on your studio's accolades and experience, such as, "We have the most successful school in San Diego, winning the North County Business Chamber Award," does not address the immediate issues we experienced. These accolades do not mitigate the negative impact on our child's mental health caused by unclear and unfair practices.
We chose USSD because we believed in the values it presented, and we wanted the best for our daughter, as evidenced by our willingness to invest in the most expensive martial arts school in the area. As you noted, "That is partly why we are a bit more expensive than other studios; because we cover the correct amount of insurance on each student while many studios are not insured at all; hence the cheaper price." This makes our disappointment even greater when such fundamental issues are mishandled.
We hope that future interactions with concerned parents can be met with more empathy and openness to dialogue. We wish the best for your school and its students, but we stand by our decision to leave based on our experience.
Sincerely,
Robert read more