One of the best post office experiences I've had in a while. I avoid the post office at all costs mostly brocade I find the service generally in every post office I use to be awful. I dread going anytime it is a necessity. Today was a nice surprise. Well stocked. Clean. Friendly staff, efficient, and helpful. Haven't rated a post office 5 stars in longer than I can remember. Yay team! read more

Randall was brought from the back to cashier as the line was long he proceeded to turn away a non English speaking customer and then me as his first two actions. So don't expect assistance. read more

I sent my package out at the beginning of the month, it showed it was in the proper state after a couple days then showed right back up here like it never left. I can understand that the holiday is a busy time but to loose a package I paid for doesn't sit right. They still haven't received the package and we're now near the end of the month. Santa came late to one house this year I suppose..... read more

My favorite place to go. Awesome and welcoming people work there, very professional and friendly. If there is a line, it always moves fast.

I always have very friendly service here and even a post office worker "friend" that aLways remembers us. All workers always take time to explain to me which shipping option is the best value for the money and what to expect. This location has a super awkward parking lot only on the east side. It's super easy to get into a wreck on that side. This location also has a self serve pay to ship boxes which i Love and is really convenient if you're on the go. If you're just dropping off packages there's always an associate behind the blue door that will take them if the door isn't open just walk up to it and knock. They also have a great variety of hallmark cards to shipping box and tape if needed. They are also open until 6pM which is super handy! read more

I read through the reviews for this post office. They still DO NOT deliver packages requiring a signature. They don't even make the attempt. I work from home. I got no knock at the door. They just leave the slip in your mailbox and you have to go pick it up the next day. No one answers the phone if you call in. Usually one person working the desk and another very very delicately taking his/her time. They've always taken an extremely long time to look for a package every time I come there. How does this government entity in this location continue to get away with such bad customer service and failure to do an important part of their job for deliveries? read more

One lady was rude. One lady very nice. Thy need to act like they like you and are happy to serve you!

The mail carriers refuse to leave packages at my home. Ever since I began using Amazon, they refuse to deliver packages stating there's no one home or no secure location. They've never once tried delivering while I'm home. Just automatically put a slip in my mailbox. When you go to the post office to retrieve the package, you get a lecture about needing the slip, the package probably isn't there etc. When I adamantly insist they look for my package, SHE always comes out from her cave with a package in hand and NEVER apologizes for being a wrong rude jerk. It's all about the attitude. Want to hate your job and you will, just like the miserable workers at this post office. read more

Giving 1 star because i can't give zero. Worst customer service experience! The girl couldn't be bothered to help customers and was very rude. She kept throwing around the drawer while setting up her station. Threw down the "next window" sign and rolled her eyes when asking for the next customer. She clearly needs a new job as she obviously doesn't enjoy this one. Nice building but I won't be returning to this location. I will gladly drive out of my way for better customer service. read more

Everytime I come in here the cashiers are always trying to rush you out. Even though they greet you and say sorry for the wait and thank you but you can tell it's not genuine. They are always so rude and I never say anything but today just tops it all. Too bad I didn't get her name but it's clerk #25. Worst customer service I've ever experience. Please remind them they have a customer service job so take it seriously. read more

Terrible customer service. Will hold you for 30 minutes looking for your package that they said was there just to tell you they can't find it and they'll let you know when they do. This has happened twice now and it's just complete bull crap. I waited all weekend for my package because the hours are ridiculous and I come in just to get told they can't find it in their own damn building? Crazy. read more

Looks like a brand new building. Everything is neat and clean and the parking lot is big enough. Still, only one clerk for such a big location at 4:45pm... Not the best customer service (at least from my point of view). read more

USPS - USPS on West Hefner Road. - Post Offices Near Me - Oklahoma City, Oklahoma

First of all, I would like to say that if you are looking at reviews for the local post office before you move to this area - don't. I run an e-commerce business and I am incapable of performing my daily tasks on time for one reason - I never have items when I am supposed to. I live off of the main road across from this USPS and I would conservatively say that 75% of my packages are delayed due to being lost or mis-delivered. The employees know me by name because I constantly have to come in to the physical location due to the fact that 100% of the time, they absolutely will not answer the phone. Every time I come in to try to address the situation that my packages say they've been delivered but have not, they tell me to purchase a PO box. How about you do your job so that I don't have to? They've already been paid for the job. I refuse to pay more on principle. Today was the last straw for me. It is a Saturday and i have a very high value item that I am expecting, so I have waited at my residence all day for it. Nobody ever came to the door, so I went to the box to discover a slip that said they couldn't deliver it due to the fact that there was no secure location to put it. Is handing it to me physically not secure enough? This post office has cost me so many countless hours. It's so difficult for me to even get any packages at all, as more often than not, there is a problem. Sometimes I can't get it delivered for days. The usual protocol is that they "will contact the postman and have him locate the package, and them call me immediately", of which I have never once received. These postmen must have tenure, as they can practically run their route in the most half-minded manner, and have absolutely no disciplinary action taken. Ever. Had I known the situation would be this pathetic, I wouldn't have moved to this location. These people are such an enormous hindrance on my day-to-day operation and it is beyond mind-blowing how badly this place breeds incompetence. And to the "employees" reading this, you know who I am. Isn't that funny? Feel free to start doing your jobs THAT I PAY YOU FOR whenever you please. Please, people - if it is at all possible, ALWAYS use FedEx or UPS in this area. This place is one giant quack of an operation. One more thing - it got so bad last year that I put a hold on ALL packages. They were supposed to be held at the office under all circumstances so that I could pick them up. Never have I once had a package held there past that first week. If you can avoid this place in any way, absolutely do so. If I could pay $100 just to be able to post a review with negative stars, I would do so in a heartbeat. It's that bad. read more

If you want to ship something Usps DO NOT THEY ARE HORRIBLE! I shipped an antique clock and they ask if you want extra insurance for a reason. They want to insure the fact that they get to throw your package around however they want and break stuff. Go to fed ex. read more

Very rude. Horrible customer service. I was waiting at the pick up door to ask for mail tubs and the females at the desk rudely told me I needed to get in the empty line to come to the counter to ask for them so they could walk around to the door and have me walk back to the door to get the boxes. I get having a bad day but wow!! read more

Well I had a couple a packages ordered from Amazon and it said they was delivered on the 25th? There was nothing in my mailbox. Tracking said there was a notice left. I found nothing in my box, no pink slip nothing. I talked with the property manager here and she said she hasnt seen anything either. So I printed out the tracking numbers and took them in along with my ID and they said they would "call me"... Still have yet to hear anything or where my packages are? I am not saying that ALL postal workers are lazy because I have met some amazing people who truly enjoy their job serving the community but there are SOME who are flat out LAZY! read more

The workers I met at this post office were awesome. While I was there, they effectively de-escalated an irate customer and then they still had the patience to help me (I had no idea what I was doing and made several mistakes). They were kind, professional, and efficient. read more