If you ask me, there's no better bank credit union out there than Achieva. They have always been…read morethere for me even in times where I didn't know what I needed and they did and they helped me I'm staying.

This review goes for all of the Achievas in general and yeah I don't understand why this credit…read moreunion started limiting the amount of cash advances/quick cash loans that you can have. Whenever your strapped for cash it's as if they deny you everytime you try and take out a little bit of money for yourself. Also can't stand the fact that instead of getting paid on a midnight on a Thursday my check never deposits until 6 PM!! Probably better off banking somewhere else honestly.

This is the best bank and branch that I have ever banked with! They offer free checking, no monthly…read morefees yay. No, NSF fees and advance pay if you have direct deposit! From the moment we walk in everyone was welcoming and helpful. Jenny the branch banker was professional, personable, and addressed all of our questions and concerns. I highly recommend Fifth Third bank and if you are in the area the Anderson branch.

The following is an email I just sent to the Region Manager of Fifth Third after my experience this…read moremorning. ---------------------------------- I wanted to take a minute to explain to you that the way the branch manager at the Andserson location failed to handle a situation just lost your bank a customer. Forgive me if any of this comes across as rude, but I'm not happy right now. Background: I wrote my wife a check for $3100 and had her go to cash it, so she could get the money in her (Suntrust) account right away. I was making breakfast for the kids. She went to the Anderson location, and they told her they wanted a $25 fee because she's not a 53 account holder. She called me, upset, and explained the situation. I've never heard of such a thing before; charging a fee to cash a valid check to the person to whom it was written. She put the manager, Andres Rojas, on the phone, and he explained that they wanted $25 to cash the check for her. I told him that I run several hundred thousand dollars a year through my accounts with 53, and if he wanted to lose me as a customer to insist on this $25 fee. I told him to make his decision and hung up, figuring he'd come to the correct (for the bank and the customer) conclusion. I'm accustomed to bank personnel favoring good customer service over pissing a customer off. Nope. My wife called me back after a few minutes, and told me they were insisting on this $25. So now I had to quit cooking the breakfast, drag the kids into the car, and haul them down to the bank. Where I then withdrew all the money from that account (I have three) and promptly closed it. I have two other accounts, and once all the transactions settle down with them, I will be closing them as well and moving to a different bank. I do understand that banks have to make their money, and have different ways to do this. I also understand that whatever bank I move to may have a similar (nonsense to me) policy about cashing checks. That's not the point. The point is the customer service sucks. Your branch manager could have easily given a shit about keeping a fifteen-year customer. But no. He haaaaad to have that $25 fee (which was never going to happen), and now your bank will have neither the $25 or the customer, but instead a disgruntled ex-customer. When I went in to the branch and closed the account the manager was coldly indifferent to the matter. I explained that he just lost a customer, and there was neither an apology nor any effort whatsoever to salvage the situation and retain me as a customer. None. He couldn't possibly have cared less. He wasn't rude in any way - just very matter-of-fact about the whole thing, without a single drop of "Your business matters to me and I would like to see how we can make things right." Cold. Disinterested. This is a shame too, as I have had excellent customer service before. A few years back the branch manager at Island Estates went out of his way to help me open up my business account. He made it as easy as possible, and I was quite impressed at the time the way he'd handled the whole thing. That had left a very good impression with me and I was very happy. Today's experience, however, has left a bad taste in my mouth. Now I have to open new accounts, let them mature, connect my paypal account, the whole ordeal. But at this point I am willing to go through that. Before I do I will take some time and find a bank that has a good track record of customer service. I will also be posting this as a review on yelp, word for word.

Best experience I've ever had refinancing a vehicle! Alicia made the entire process smooth, simple,…read moreand stress-free. Her communication and follow-through were exceptional from start to finish. She was incredibly personable, knowledgeable, and a pleasure to work with. I would absolutely recommend Alicia to anyone looking for a loan or refinancing their vehicle. Thank you for making the experience so easy!

My go to branch is in South Tampa, for the last two hears I've had the pleasure to bank with Tammi…read moreevery time I am there. I usually wait until she is done with her customer so she can assist me. She is always so helpful, professional and has a great personality. I think she is a great asset to FCCU.

While doing business at PNC bank we received horrible customer service from the bank branch in…read moreWesley Chapel. What should of been a 5 min fix with closing a account is still unresolved and told that no one at the bank branch level can help resolve it. Pretty much blown off for the most part. Have been doing business with PNC for years but it seems like they are more interested in collecting fees and charging you for services, that should be no charge for administrative issues. This is the second time they were more then happy to make us pay for stuff that would be covered in other business, either by a manager or customer retention group. I don't think I will be using PNC anytime in the future.

I set up a business account here in November -- I wanted to build a interaction with them to see if…read moreI liked it. I do really like the bank and the service that I have received there. The banker whom I've spoken with has been great so far. They have a very good system going -- one day I had to bring a copy of a document in and the banker I'd been dealing with wasn't available. A woman saw me sitting and intercepted to make sure I didn't need to wait long. My only con is that there aren't enough locations or PNC ATMs around town.

Friendly! Had a walker, they opened the doors for me, when I arrived and when I left! Purchased a…read moreCD was in and out in 15 minutes!

I have a HELOC with 3rd Fed. Overall, the approval process and rates offered were good. There is an…read moreannual fee added to your loan. Also, their online website is truly useless. I can't order additional checks (request takes 10 days) and there are fees for wire transfers, etc. I couldn't get copies of loan documents online either. Really bad website but representatives were very nice.

I was researching interest rates online and came across DFCU…read more They currently have a seven-month special CD rate of 5.15 APY, which is a pretty good rate for seven months. So, I stopped into the local branch which wasn't busy at all. Only one teller was there who took my name and said an associate will be with me shortly. There was only one associate and she was assisting a customer, so I took a seat and thumbed through a magazine. The associate who assisted me answered all my questions and was very helpful. For me, working with a financial institution headquartered in another state (Michigan) makes me leary. The Ford Credit Union became DFCU, as was explained to me. And savings are federally insured by the NCUA up to $250,000, so there's that. Hopefully, they'll still be here locally at the end of the year. I'll do an update review then.