Really great bank for a customer service aspect. Staff is always friendly and easy to work with…read more They look out for you and are on top of everything I have asked. I do not personally bank with Wells, but the people at this branch work hard to change that!

The employees are always friendly here. The only problem I've had is that they don't have enough…read morepersonal bankers so you have to wait in the lobby for them to finish with other customers. This has been my experience the last 3 times I needed to see one of their personal bankers. (The folks at the desks)

Asked about my private banking account. They told me no one will be there to help so I should call…read morean online banker. Poor customer service. Not a personal bank.

I drove up to pay a bill and the teller, wearing tons of makeup and chewing gum, didn't even greet…read moreme. She was wearing a name tag that said, "I'm saving for" and underneath was written, "more makeup." I used to work at a bank and I don't get some of the unprofessionalism. Once I said hello and said I wanted to pay on my bill, and gave her my credit card and ID, she said, "Would you like to pay that out of your account?" I let her know I didn't have any other accounts and would be paying cash. She wanted me to show her the cash...huh? I started to suspect she was very new, or high, after several more nonsensical statements that I'll just get more irritated if I get into it. I'll stick to my local chase.

Terrible bank system. When they changed to Truist, I lost all ability to access my checking account…read moreonline to pay bills. This has been approximately 9 days. Yesterday, I went into the bank to speek with someone. They assured me I would have access in a few hours. It has now been 24 hours and I still do not have my checking account online. It is impossible to call on the hellp line because there is over a 60 min. wait. What should a person do? Change banks?

I have personally banked with another bank for 20 years and came across a couple of SunTrust…read moreprograms while managing the finances of my Spearfishing team here in Florida (they bank through SunTrust and I'm the Treasurer.) I was thankful to meet with Lisa Francis who was nothing short of amazing: Her personality, her knowledge and experience - a true expert at creating relationships through trust, credibility, and rapport. She helped me secure the best-case scenario in obtaining the finances I needed, and even made calls to clarify things directly to the bank. Lisa will be my first stop when I decide to refinance my home next year. I travel the country facilitating classes in creating customer experiences, sales performance, and other development classes. If you're looking for a financial solution, and you're looking for a partner to help you through all of the options, then look no further than Lisa at the Land O' Lakes SunTrust branch!

I needed to get a beneficiary form for bank stock stamped with a Medallion Guarantee Stamp. Only…read moreselect people have authorization to use this stamp and it is used to confirm identity for securities transactions. On April 18, 2025, the branch manager at the Odessa, FL University of South Florida Credit Union provided the stamp for the paperwork. Yasnay Basulto-Batista (branch manager) took care of this after making an appointment to see her. She also made copies and made me feel special during this transaction. It was not a difficult transaction but the branch manager at Regions bank (Hillsborough Avenue 33614) refused to do the transaction due to me not being a current customer though I had checking and savings account for two years and just closed my accounts two weeks prior. I closed the accounts due to fees being assessed monthly since I do not have direct deposit of my paycheck. My spouse still had an account with Regions but is switching to USF Credit Union. The Odessa USF Credit Union branch is small but the employees are friendly and helpful. April Johnson, at the branch, ordered new ATM cards for me and is also very professional. I only opened an account at Regions due to being a few blocks from my home. I rather travel a little further to get nice people to help me.

From the owner: USF FCU is a full-service financial institution here to help you on your journey to achieve…read morefinancial success.

Not recommend. Poor Customer Service and long wait times on…read morephone... Satisfaction is not guaranteed here... Semper-Fi

Obviously great management. The staff is so awesome at this office. This is a very inviting…read morelocation for a totally awesome credit union. We've been banking here for over 10 years and never an issue.

I've never had a bad experience with this branch. Their customer service is always smooth and easy…read more They are always courteous and friendly. If I have any questions or problems they are right on top of it.

Waiting to open up an account for my personal and business accounts. Everyone has been super nice…read moreand customer service at this point is certainly up to par!!

I went to this location today, 9/12/25 at 12:30 PM. I stood there for 5 minutes listening to Jill…read moretalk badly about transgender people and then even threaten to quit her job if a transgender person got hired there. Michelle thanked her for her conviction while still in the middle of my transaction. I dont care how you feel about others, when youre at your place of employment youre to act professional. No one wants to hear your opinion while they handle their financial business. I am going to move forward and file additional complaints as well. I am not a truist customer and now I never will be

I got hit by a scammer ( on facebook marketplace) and I can't say thank you enough to Hayat for…read moretaking the time for helping me go through the process of securing my account(s) and making sure nothing else could happen with my account. She was very patient, professional and made me feel very comfortable and explained how/and what steps were needed to be taken. With a very scary and serious situation, again she made me feel comfortable. Thank you again , Hayat .