This is the best tech repair service I've ever found. I needed a new phone battery and got a prompt…read moreresponse to my inquiry from Brian at iprotect. He told me the cost and that it would take 45 minutes. It took exactly 45 minutes as promised and I found out he could also replace the battery in my Apple Watch though it would take 24 hours. The service was just as efficient, done sooner than promised, and both reasonably priced. I will definitely return here if I need other personal electronic services!

First of all, THIS PLACE IS AWESOME!!! The owner told me on Saturday that the cracked screen on my…read moreiPhone would be $216.16 to replace. I had called other services in the Joplin area and they were at least $100. more. So, I go in too iProtect this morning and the owner looked at the screen and told me it was the screen protector. Then he replaced it at NO CHARGE!! If you have cell phone repair's I HIGHLY RECOMMEND iProtect!

I was going to check out us cellular because I was tired of dealing with issues from my current…read morephone company. I walked into the store, and there were two associates sitting around talking, and neither of them greeted me. I don't let it bother me, but shortly after standing there glancing at a few things, I ask for assistance. The petite girl with short black hair and a somewhat funkier style dropped something on the floor that looked to be an e-vape and/or marijuana pen. Myself, along with many other parents with teenagers have helps themselves educated on what to look for to keep our kids from falling into the same habits. She quickly picked it up and put it in her pocket. Then the other associate she was chatting with finally asked me "can I help you with something?" She almost sounded mad that I needed to be helped. There was one more associate in there who didn't even look up at us once. I once again decide to stay and ask the questions I needed answers too before switching carriers, but after about ten minutes of unhelpful conversation and vaguely answered questions I gave up. Overall I found the employees were unknowledgeable about the products and cell service, they were unprofessional and unhelpful. Not to mention, later that evening, my son who was in the store with me approached us on the couch and showed me this. The two associates who were unable to help me that day. Seems as if they were too busy talking about their weekend activities than working or making a sell.

If I could give a negative amount of stars, I would. Went with a friend to get her iphone screen…read morefixed. They told her it was $49.99 and would take an hour and a half. Long story short, 6 hours later and at 10:30pm we finally left the mall with a phone that THEY broke. They completely screwed up the inside of it. The lock button no longer works and they caused the battery to swell. They ignored us the entire time we waited. Even after the mall closed. Until the end they said they broke it and that my friend needs to buy a new battery. THEN HAD THE AUDACITY TO CHARGE HER ALMOST $100 WHEN THEY TOLD HER IT WOULD BE $49.99!!!!!! They are the WORST. They are evil people and have no idea what they are doing. DO NOT TAKE YOUR PHONE HERE THEY ARE CROOKS.

Long story short, I'm on call & my phone decided to crap out. Clayton at ATT was a lifesaver today…read morehelping me find a solution. Went above and beyond, really. When he said he hadn't been working with the store for more than a few months, I was really surprised because he has the people skills and work knowledge down! Note to corporate or management: I'm leaving a 5 star review due to the excellent service of Clayton (which yes - that means he probably had great training so compliment to you guys too!). Can attest to other reviews touching on the longer wait times & being understaffed comparatively to the sea of people in there seeking service. I know the world we live in right now seems hard to find people wanting to work, but hopefully through good incentives you all can manage to get more people on board so the current wonderful people there don't get burnt out!

Never use AT&T or go into this store. It will take 2+ hours just to talk with someone and they…read moredon't have any sense of urgency. It's even worse trying to call customer service on the phone. On top of it, they charge a ridiculous fee for internet $300+ per month for average speed. If you want a stressful experience with no customer service get AT&T.

Fast service on replacing cracked face on my Iphone... Took about an hour…read more Charged me $92.23 when other stores quoted me over $100 Lobby was dirty ... But, they have vending machines!!!

Matt is amazing! At Cellular Repair and Exhange, you get fantastic service, a fun and cheerful…read moreattitude, and your phone fixed fast and right. Highly recommend!!

Took my ps5 here to have the HDMI port fixed. They sent it to Florida and was there for 57 days…read more They sent it back with now an overheating issue and did not refund the initial $70 charge to have it looked at. Would absolutely not reccomended this place to anybody for any service at all. Terrible experience and terrible business practices.​

DO NOT COME HERE. Terrible place to get something fixed. They claim they fixed my issue, im still…read morehaving my issue, said they cleaned it but when i was picking it up i called them out on it saying it wasnt even cleaned that there was still dust in the fans, the tech tried saying it was stains from me smoking but i dont even smoke. i had called since i left my pc there for a week, the person who answered said the tech didnt start on it til the day before then called me 30 mins later saying my pc is ready to be picked up and its fixed. terrible place and full of liars.

I have found that the cell and internet service is second to none. The quality of the phones is…read moregood. Our local store offers knowledgeable and helpful staff and I never feel pressured .. they seek to fill a customer's perceived needs. I have had nothing but great service locally. The longer waits in the store are often due to customers unsure what they want, and their expectations greater than their wallet.

I used to be an AT&T customer, the worst customer service at the highest prices ever !!!…read moreA friend recommended that I switch to T-Mobile , and I must say I've been thrilled with the service both in store and over the phone.Ijust got off the phone with Kia (126703) she was so professional , friendly, and extremely knowledgeable, Once again I really do love T-Mobile they take the time to see you as a person not a number very important during these turbulent times

We have been to this location twice for phone/plan upgrades and we have had wonderful experiences!…read moreThe staff is so helpful and courteous and has always made us feel welcome! It can be a difficult and timely process to take care of your phone plans, and it's awesome to know we have a place that will take great care of us! As a customer, it's important to try and hit the off times as there are only so many representatives to help and it can take a while if there are customers already being helped. Overall, great place and wonderful customer service!