Got to get this one, for sure. Great show room, lots of people there to help. I would love to have…read morefiber optic.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

After attempting to deal with T-Mobile which was not easy my husband decided he didn't need a…read morephone, I had issues as well, poor reception, dropped calls etc. I researched what we would need and while in Bangor we went to Verizon. Fast polite service, questions answered. My husband was able to get a simple service flip phone, and I now have a functioning iPhone. Thank you, Michael, you answered our questions, gave us options with a smile. Verizon is fortunate to have you. ,

These guys were amazingly patient and competent, with both a retail worker and the manager…read morecommitted to helping my mom out with kind of a complicated transaction - adding a new device and merging accounts - shot out to Cassidy and the manager. The only reason it's 4 and not 5 was that the process on the Corporate side involve a crazy amount of ID confirmation - but as far as the store side, super patient and kind. Highly recommend if you're struggling with the "shstem".

Had a GREAT experience getting help with changing some aspects of payment for this service, making…read moresome mods to my phone and getting a charger to work. It was all due to the incredible customer service provided by Rae-Anne. Despite needing to juggle other customers, she was very patient with me and beyond helpful. Make her a manager already if she's not.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I am giving one star only because I can't give zero. The…read moreemployees in the Skowhegan location are rude. Ordered a phone online and had it sent to this location, they received the phone and sent it back the next day without letting me know it was there. I went to pick it up and was told they had no record of it. The young woman I spoke to was of no help and did not show any concern at all. Very rude and cold. Therefore, I am taking my cell business elsewhere. Verizon is over priced anyway.

Just went to Verizon after spending 2000 bucks on phones soon as we walked in to get some help with…read moreare new phone meet Christian Rachford rudes person ive ever meet right off the rip made us feel like a burden. We told him are issues and he continued to be rude to my wife very poor customer service not sure were they found him but they do well to get rid of him i know im sending my phone back and going elsewhere I get we all have bad days this was beyond that this person hates his job and should not be working in public. The rude comments I wanted to slap him it was that bad. Never have I ever put up with that much disrespect

bought a new iphone 17e and informed them i was a newbe at the smart phone. the service person set…read moreit up for me and gave me the wrong passcode for my phone. after getting locked out of the phone which wanted 6 numbers but the sales rep only gave me 5, i took it back a week later. they mentioned they could not take it back locked. drove to s.portland to the apple store and they unlocked it. a 2 hour drive plus tolls. the apple rep said they are not supposed to give you a passcode. the buyer is to choose a passcode themselves. that was not the way it was. the newport reps just sat there and basically said it is your problem, call apple support. no help, no suggestions. very poor customer service while all 3 sales reps sat there on their butts mute doing nothing, no one in the store yet they had nothing to say except..too bad. from my experience, i would bet this issue happens often at their store. especially when dealing with a newbe and senior citizen, easily to be ripped off. very dissatisfied with the customer service and feel this store should be shut down as it gives new customers the shaft just to get their commission for selling verizon plans.

The employees at this location are great, but some of the policies and procedures I've been dealing…read morewith have been ridiculous . I went in one day to try and upgrade my phone. My father is the official account holder and so when I was asked to provide a PIN number for the account I called my father and had him on speaker phone as he lives two hours away. My father could not remember the PIN and so I was denied upgrading my phone. My father visited another location and made me an authorized account user. I went back to try upgrading again. I was asked to show identification and my drivers license had expired the previous month. I was told that in order to upgrade I had to have a license that was not expired. I drove to the BMV and waited two hours to renew my license. I was given a paper copy of my renewed license and then drove to US Cellular for a 3rd time to upgrade my phone. I provided the paper copy of my license that showed it was renewed and a copy of my old license that showed my picture. I was told that since the BMV did not put some sort of sticker on my license it could not be accepted and I was turned away for a 3rd time. I find this absolutely ridiculous to put a customer through this. I understand the importance of identifying the individual looking to upgrade but why was my expired drivers license not enough? Since when do you need a valid license to buy a cellphone? I had multiple forms of identification that proved my identity. Then to turn me away even after I brought proof of a renewed license all because I did not receive some sort of "sticker." I will attempt a 4th visit after my new drivers license comes in the mail in two weeks but my patience level is already low with this store.

The store employees are great. Unfortunately U.S cellular itself is atrocious. I went with this…read morecompany because it was the only company I could get a good signal at my house. That was 7 years ago. My ability to make a call has been on a steady decline. I live just outside Bangor and almost every call is dropped or breaks up unless I walk down my driveway. I'd get better service if I messaged people via smoke signals. I don't know if the T-Mobile deal is what impacted it or not, but I'm certainly not getting my money's worth. Again the store employees have been great when I've been in there. I would give them a 5 star review. U.S Cellular as a service provider, and I use that loosely at this point, I would give them a 1 imploding star.

Extremely happy with my purchase and the friendly environment, as well as how informed the team…read morewas. Manager Rachel and her team did an amazing job on the swap from my old phone to the new. They also informed me of two deals they are running between the S7 Edge and the smart watch and the $200 Visa card. I absolutely love the homey atmosphere. The interaction between myself and the staff, they always make it fun to visit, and make a what could be stressful situation completely Stressless and most enjoyable. The wireless zone has gained a lifetime customer.

This store has staff that can meet all of your needs. Experienced staff are ready to provide you…read morewith top level service and the best customer service around.

Kudos to Matthew and Laura at the Bangor Wireless Zone Store. I recently purchased an iPhone 13…read moreturning in my husband's iPhone 5. They downloaded data from his phone to my old 6s. They spent a lot of time during this process answering all my questions and giving me an update on the changes on my new phone. In my opinion they went above and beyond all my expectations. Thank you so much for your great customer service. Matthew and Laura were very respectful and amazing.

Devon worked really hard to give us detailed information on how to handle a hacked phone issue. We…read morehad the chance to talk through the difficulties and confirmed a temporary solution that we think should work, and we have a better understanding of necessary next steps as well. The two other staff there also seemed like they were patient and helpful with other customers. The store itself seemed fine, with the newest phones for people to look at if that's what they were there for. We were grateful for in person customer service. Thank you!

I got a Wi-Fi hotspot from here for my business. The equipment was free. I pay $83.00 a month for…read morethe internet. When I first got it home it won't charge. Well I took out the battery and after a short while I put it back. And that fixed the problem. That was in Jan. Well three weeks ago the battery trick would t work so the folks at the store reset to factory and it was charging. For about three days. So I took it back and it was still under warranty so I chose to use the warranty. Well it's been a week and a half. No new hot spot yet, no reliable internet for three weeks. So will I have to pay the $83 dollars or lose my whole service? I have ordered things from cell phone online and it's never taken over a week to come back n the mail. When the new hotspot comes I will update this review.

Dealing with T Mobile was easy to transfer from my old phone number for a different carrier.read more

I was in the Stillwater store a few weeks ago and was helped by Matthew. He was great! Though I…read morecame in near closing time, he was patient and most helpful. Kudos to t-mobile for having employees like this.