Great customer service Fast and efficient Clerks are very knowledgeable and helpful. read more

awful, miserable employees at this location. They're always understaffed and the person working has 0 customer service skills. don't come in here unless you have absolutely no other choice. read more

Only 1 person working the counter and she was processing a passports for a family of 5 and the line was growing. The system has changed like everything else customers are no longer a priority but our dollars are. Go to the one I. Wilton manors or in corral ridge for better service. read more

Dont come here for anything passport related SAVE YOURSELF AND READ THE ATTACHED PICTURE. If you think have an appointment here. You don't! The system will take you here but they will tell you they can't stop it and will not help you when you show up. They will tell u to go to the courthouse You're welcome! read more

I went here today 3-27-2025 . I had an app for 12:15pm and was there 30 minutes prior so I can apply for a passport . Mind you I waited 3 weeks for this appointment . I walked in to this facility and I stood in line where it says passport . There where 2 young black employees behind the desk doing nothing . But I waited and waited until one said can I help you . I walked over and told her I had an appointment for a passport . The employee I was speaking to turned to the other employee and said she can help you . That employee without even looking up at me . Said the computers are down and next app. is in 4 weeks . What do these employees do then sit there . What has happened to customer service or just being a decent person . The attitude makes you feel your are bothering me . It's a True shame what this younger generations attitude is . read more

They lose all my packages this is the 5th one they steal the last one been missing for two weeks

ghetto and rude employees think it's okay to just close 30 minutes before the respected closing time. what a joke. no work ethic whatsoever. would give 0 stars. read more

I've been dealing with the post office for many years and in different states, but nowhere have I experienced this level of total incompetence. Look at the photo I posted. A document that was mailed to this post office was returned as undeliverable. In my work we mail out statements and for years we have had complaints from our customers that they never receive them. Sometimes they are returned to me, even though they are correctly addressed. Most often they are not. We mailed them, the customer did not receive them, so where are they? We finally switched to a new system that sends our statements by email. If the post office won't even try to do their job properly we'll go around them. read more

US Postal Service - They couldn't even deliver the mail to their own location. - Post Offices Near Me - Fort Lauderdale, Florida

On June 18th I created a passport/ passport photo appointment for an infant. The appointment was for July 12 at 1:15. The confirmation email states to be their 15 minutes prior to the appointment. We arrived at 12:55 with our tired baby. We promptly got in line. A woman came from the back and was asking people what they needed. When she got to us, we stated that we had a passport appointment. She said, "the person who does the appointments went home at noon." I explained about the appointment and she said, "well the lady went home. She works from 5am-noon." I asked why she didn't cancel the appointment and she explained their it's management's job to do that. Overall, the service was horrible. We had an appointment and got no service. The woman talking to us was quite rude and not helpful at all. We had to reschedule the appointment for August. If I could give them negative stars, I would. read more

If I could I'd give This place negative stars. Never had any more than horrible experiences here not to mention loss, packages, and hours of time of my life that I will never get back. read more

Came here as this post office was closest to my house with an available appointment to get a Passport. Our first attempt to get a passport this week we went to our local post office. We learn that you need to get an appointment on line. So we went on line and the earliest appointment time available in our area was this location. When we arrived there was a huge parking lot out front. So plenty of spaces to park for free. In fact I can't imagine this place filling up. We went inside and there was one person behind the counter and she was working with someone on their passport. In fact she knew why we were there and checked our name off the list for appointments. After that we just waited for our time to be called up. Appointments are given in 15 minute intervals so by the time it came to us they were already behind schedule. No worries we had brought our passport photos that were taken at CVS. The application we got at our local Post office and had filled it out before we got here. We had the check for $110. first time Passport fee. Than another $35. that you pay separate to the post office for this service. They give you a sheet of paper to track the progress. Since we have no immediate travel plans this will take awhile between 4-6 weeks. read more

The lady that helped me was very friendly and patient, much nicer experience than I've had at other post offices

The United States postal service gets its prices set by congress. http://postalnews.com/blog/2015/05/09/postal-myths-2-the-usps-is-not-a-government-agency/ Here is a good read to catch up on the idiocy of this terrible company that we find. I was forced to wear a face diaper being vaccinated. I'm pretty sure desantis disallowed that July 1 and I mean ruined this. I will boycott this sorry excuse for a mail company and rip my mailbox down from my house. Lazy, unhelpful liberal malarkey of a bs company. FedEx it's already there Ups it's coming USPS what package. Funny to joke about but it's for real. Y'all suck, we know it, you know it, Alexa knows it. I'm done with this shit and going to lobby to end them. What's the honest point. Email me. If you need a package there are much better cheaper options. FedEx, ups, shit dhl is sometimes cheaper. In short, they suck. Saw a lady on her 3rd attempt to get her passport there, I told her to goto the courthouse on pine island it's same day no appointment. Y'all are losers. read more

Look, no one expects a government agency to be "great;" I just wanted it to be decent. Unfortunately, even that was too much for this branch of our Federal Government. Everything you read - schedules, times, requirements - on the website are wrong. We got here at the exact time prescribed for passport walk ins, and was told that the times advertised are incorrect, the woman who handles is it out sick, but perhaps the manager can assist us. We waited - and waited - and the start time (as described by the employee who told us to wait) came and went without anyone coming to assist us. No information, no help. Time passed, and we continued to sit and wait. For mail and packages, there was one person working (literally, a single person), and I think someone in the back who never came out. The place is a dump, but again I'll overlook that since this is a government facility. The clerk who originally spoke to us and provided the initial information when we entered was polite, but she did say "I just work here" as a way to let us know that no one really cares. She updated us about 50 minutes after we walked in, to let us know the woman that can help us was "stuck in traffic." We continued to sit and wait. She came back again about an hour after the time started (90 minutes after we walked in per the website time) to tell us the passport clerk was still "in traffic." However, the Post Office manager came out, apologized (!) and brought each of us a bottled water. I must say, that was an incredible touch of customer service. Sure, this is a failed institution, but at least the employees know they've been put into an impossible situation and do their best to help when they can. Ultimately, the passport clerk never showed, and we waited an hour and 45 minutes. read more

I'm completely appalled about this particular Post Office. I was to receive a PRIORITY MAIL envelope on Wednesday, which stayed in the Post Office all day without any movement. On Thursday the status read that the envelope is out for delivery since 6:10am and will be delivered by 7:30pm. As of 9:30pm the Priority Mail has yet to arrive again. On Friday at 12:43am the status reads "Awaiting Delivery Scan". Again, no delivery. With Priority Mail you gladly pay an additional fee to ensure that the important parcel you are sending is received accordingly. At this point in time, I am begging the Manager of this Post Office to please seriously take a careful look at all of the negative reviews and turn them around. read more

This post office have the worst costume service I never see the passport woman is Rude and without education.. I hope you guys can find someone better .. read more

This is the norm for this location.... expect to spend a couple hours here if you need anything. I mean anything, even if it is just to pick up a package . read more

US Postal Service - The line as usual... - Post Offices Near Me - Fort Lauderdale, Florida

The lady at the counter had a MAJOR attitude and they literally just opened. I had a US Postal money order that my mom sent me. I've never had to cash one of these before and didn't think that walking in this morning instead of waiting for it to be a little later was going to be a problem. She asked me how much it was for and when I told her she acted like it was the biggest inconvenience in the world instead of just kindly telling me to come back later because they didn't have enough money in the drawer. I don't understand how a person can be rude to another when a person B was being nothing but cordial and friendly. Take it easy.. geeze read more

I thought it was OK although there was a long line. Based on the reviews I read I was expecting something really bad. There was one lady behind the counter and she was doing the best she could given the long line and she was all alone. She got some help when a man came out from the back and was fielding questions and giving people pick-up items if they had them. He spoke with me and answered my questions regarding change of address/mail forwarding and he was polite and reasonable. As a comparison, I went to a USPO in Hallandale and you had to walk up to a closed door and press a buzzer -- it was like some shady place with no counter/stamps for sale, etc. And the supervisor who came to the door was rude/sarcastic and his English was difficult to understand. read more

I would rather drive 500 miles away and cut off my dominant hand with a chainsaw before returning to this usps. Every-time I have been, it's been a terrible experience. This location isn't even worthy of my 1 star. They shouldn't even get 0 stars. The government should come and give this place a makeover including new employees as well as more mailing supplies available. I questioned my entire life in this location. Highly DO NOT recommend. read more

If I could I would give negative stars, the employees are freaking terribly rude and unpleasant, they barely answered my question, and kept going around in circles instead of providing the information right away. Even with an appointment they'll treat you like garbage. Trust me, is better going to a location further away than going here, don't waste your time read more

I LOVE this Post Office. The team members are professional, nice, and compassionate. I collect USPS stamps, and every time I go in to query as to the latest stamps, the workers are ready to recommend their favorites and show the stamps they have in stock. The lines are not too long, and they have plenty of supplies. read more

As I have mentioned in other USPS reviews, I am at post offices a lot since I sell things through Poshmark quite often and need to ship them out. This one was your run of the mill post office. Rather deary and not super clean but the young woman working the day I came was really nice. With the USPS the staff really can make a difference and she was very polite to work with. read more

Worst post office ever! One person working the counter and the supervisor is useless. There were 17 people in line and one postal employee?!!!!!?! Plus the customer she was helping didn't have the correct forms filled out for his package and she sat there 5 minutes waiting for him to fill them out. Don't go here unless you want to spend 70 to 80 minutes in line. Yes, it took THAT long. read more

Absolutely terrible. Zero stars. I had an item that wasn't delivered because it needed a signature (no office workers in my apartment building during COVID-19). The tracking went dead on the item after I tried to have it redelievered, so I had to check this office to see if it was still there and not mailed back. In three days, all different hours of the day, I probably called a total of 12 times. Nobody answered the phone, ever. I had to get a callback from the general customer service line, who said it was at this office, but my confidence was the definitely not great. So, I have to wait 2 hours in line, some of it out in the heat. There is ONE SINGLE person working with about 30 people in line. You could hear/see people in the back, taking a 2 hour break. These people finally came out once I was right up front. Some people took 20 minutes to get helped. It's like she was trying to be slow. Luckily, they did have my item. If they had shipped it back, and I had waited 2 hours in line for nothing (like the guy in front of me), I probably would have started throwing packages around like a wild animal. read more

Only one person working at this location, doing passports, sending packages. Terrible attention, people come in for passport appointments and go to the front of the line of people that have been waiting for over 45 minutes in line. read more

What a joke. I cant believe tax payers money is being wasted like this. Had an appointment for my passport that I made a month in advance. They called me AN HOUR before my appointment and left a voicemail that they could not accommodate me. Trued to call back 14 times and not once did they answer. read more

The older white lady with the super long nails is extremely rude. Luckily I did not have to interact with her but I watched her belittle customers this morning. The other staff aren't "Publix friendly" but their dispositions are expectable. Why does she still work here? I guess she's protected by the union? read more

Never ever enough staff. One person working, 15 people in line. Always the worst choice of a PO.

Worst post office visit. Had a passport appointment and waited an hour and no one assisted us. An apology was given for the wait in 20 minutes passed the time because " a situation" took place but still no one assured us that we will be seen. Only one clerk at the counter and many customers waiting. Only a manager can help with the passport. What is the point of an appointment when it's not fulfilled? Should I waited for two hours instead and still have no one to help? Very disappointed. Why can't other employees help? read more

I don't really have anything good to say about the Post Office in Fort Lauder dale. Since I moved here I've had tons of mail disappear off the face of the Earth from the Post Office (never delivered) 33301. Complained about it-nothing done, I even contacted the postal inspectors office and this is what they told me quote,"we do not perceive a crime has been committed, nothing we can do about it. So in my frustration I got a post office box at a closer PO to me and had my mail sent there with better results- ONLY Problem alot of places won't send your mail to a PO BOX....this of course presents itself with a whole new set of problems and the POST OFFICE will not do anything to resolve it- I really hate the PO office here! Now my old postman uses my unused box at my apartment to dump all his undeliverable mail in for me to deal withfunny huh. read more

This is the worst post office ever. There is always a long line and usually only one person behind the counter. They are beyond slow here. You can expect waiting in line for about an hour. Save yourself the frustration and go to a different post office, it is worth the drive! Trust me. I've been here multiple times hoping for different results but unfortunately it hasn't gotten any better. read more

Only one person working at a very slow mode. Waited for over 30 min to send a package.

Service is always bad and slow. Definitely do not go if you are in a rush. Best advice is to keep it simple. Definitely not the sharpest pencils in the box working there. read more

I want to start off with a strong warning: NEVER, EVER, go to this postal office if you prefer to not have your information found in parking lot five blocks down from it. I am very diligent about dropping my mail, especially bills, into the mailbox inside of the post office. Last week, I did just this, to ensure that some random mail theft would hit up the outside mailbox, which is common this time of year. An hour and half later, I received a call from business five blocks from the post office informing me that the check enclosed in the sealed envelope was found floating around their parking lot. "Huh? Are you sure?" They responded "Yes" and proceeded to read my name, address, whom the check was made out to and the amount written on the check. "Huh? What? No?!" That's impossible because I placed the sealed enveloped in the mail slot located in the post office and watched it go in. After picking up my check, which was noticeably clean, free from any debris or dust that would be located on it, had it jumped out of the envelop and flew five blocks down, landing on the ground of a parking lot. The friendly security guard and former private investigator whom the check was given to suggested that I go back to the post office to inform the manager of this random occurrence and contact the postal police (Yes, there is such a thing as a postal police/inspector: 1-877-876-2455. Who knew!) Now this is where the story gets even crazier. I walked into the post office and was greeted by the friendly mail clerk. She contacted the manager as requested and he came out with that "I'm not in the mood" look on his face. After explaining what occurred, he immediately went into a rant, blaming me for the incident, questioning whether or not I sealed the envelop correctly and even suggesting that I contact my credit card company and bank to file a compliant. "Huh? What? Are you serious?! I think I know how to seal an envelop, as it was sealed at home and how can my bank and credit card company help me with a postal issue?!" I know there are tons of stereotypes about postal workers, but in my 25 plus years of mailing things, I have never come across this stereotype in person, but unfortunately I did. In addition to refusing to provide me his name, he also refused to provide me the information of filing a complaint/concern regarding the incident. I could not believe the treatment received. Needless to say, I was able to file the necessary compliant with the postal inspector service after locating the phone number online. With that being said, no matter how desperate I am to mail documents, I will NEVER, EVER go back to this post office and warn others not to as well. Lastly, Shout out to the Miami Shores Post Office and letter carriers who go above and beyond to provide exceptional service and to the postal inspector hotline and local postal consumer affairs employees who were extremely helpful when I filed my complaints about this incident! read more

Literally I have never been in a slow USPS Post Office. The staff hob knob amongst themself. Slow does not even begin to describe this location. FML read more

Simply Terrible Service !! There is no sense of urgency or customer service whatsoever at this post office. Lazy, indifferent, uneducated, and incompetent employees. Every time I have to go here, my entire body tightens up with anxiety . I went here today to send an international letter. Both postal service employees were unsure how to do it, and what customs paperwork was even required !!! Employees here never say "Thank You" or "Hello" or even smile. They're just milking out this job so they can get their pension and retire. Absolutely a miserable and sad experience for a US Post Office. read more

Big, accessible parking lot. Mailing supplies for purchase were well stocked (often not the case at other locations). Staff was brisk, not babying people who were not ready or talking on their phones at the counter. And cheaper than most competitors! Would definitely return again. read more

Helen is an absolute disaster. Every employee in this establishment is beyond rude. I literally felt as if I was going to cry after being called to Helen's window. I cringe knowing I have to go back tomorrow. I wouldn't recommend this location to my worst enemy. read more

I don't like to give bad reviews, but guys if you really really have to use the USPS try to find deferent location. The service is horrible, so lazy. The only good thing about that office is the location. Try to avoid! read more