Slow processing at this location. Use anything else but usps if possible. Do not recommendread more

SLOWEST USPS EVER. This place makes the DMV look like a fast food place. It's the longest line and…read morethere was only one person working the desk. I will definitely be avoiding this location in the future.

The person who "helped" me was careless with my things. Shoving them into a box and taping up the…read moreboxes before I could even say "wait!!" My things ended up smashed in boxes without the tags taken off them, letters send with them and the handling I needed for these gifts I was sending! I was upset by the crude nature of the person behind the counter. Also, they put my items in boxes that cost more then the 'all in one' boxes that cost cheaply. I hadn't realized this until I'd left that I'd paid an extra 10 dollars in shipping. Better customer service is in need, and care for my items. Won't venture here again unless I'm in desperate need.

I doubt that the Wooded Acres location is an worse than the Untied States Postal service a whole…read more Many incidents of lost mail, mail retured to my address after months marked un deliverable though the address was absolutely correct. Several incidences of the Waco USPS making claims that an attempted delivery took place and a notice left when in fact. the item had NOT YET REACHED the area and no notice was left. Most recently, I attempted to prevent USPS from loosing a substantial check addressed locally. USPS claim that an attempt was made to deliver the item during hours when most people are at work, school etc. USPS CLAIMED that a message was left and made no further attempts. The intended recipient has NOT ATTEMPTED to pick the item up at the Wooded Acres location and probably dismissed it as a piece of junk mail The USPS is the primary contact that most people have with the United States Government. Like other government agencies, the employees get paid whether they do their jobs or not.

The 2 guys that work there seem to know their job well. They are both courteous and kind. (unlike…read morethe employees that used to work there). It's nice to know that kindness still exists.

I have the worst mail lady ever she put a hold on our mail because of how many people live at our…read morehouse , she refused to deliver our mail because she said we need a mailbox for each different last name that lives in our house not only that she throws our packages in the ditch by the mailbox and she told me that she gets paid by how many mailboxs she delivers to and because of us she can't afford to get her A/C fixed in her house because she's missing out on money , her name is Leslie with bellmead post office! I only know her name because she's wrote us 4 letters explaining why she's not delivering our mail !!!

I was in town for business but had to drop something off and found this location. I found the…read moreemployees to be personable and helpful. The store is designed to make it easy to see where to line up; however, the way it ropes off, it blocks customers from the copiers. That doesn't make sense. Hopefully this is fixed soon. The store is in a shopping center, so parking was very easy.

The only person in this dysfunctional situation that was of any help was a staff member at this…read morestore. Package was to be delivered to my home, took off work to receive it. Delivery driver did not ring door bell or knock, instead left a note stating they would return tomorrow. Called customer service only to be meant with more incompetence. Delivery driver needs a retrain and why have a customer service department if they are of no service to the customer. The only person in the equation that had a clue what was going on was the staff member at the store. Didn't catch her name but maybe that young lady should train the driver and customer service department.

I'm told that this Post Office doesn't deliver locally held mail anymore. Have to drive to Hwy 6…read moreP.O. to pick up??? I live a mile from Hewitt P.O. and I have to drive 7 miles to receive my held mail, absolutely ludicrous. Hewitt addressed mail go to Dallas, then back to Waco, then sent to Hewitt for delivery, that really doesn't make sense!!

Update: We recently rented a P.O box from this location so…read morewe are going here a bit more. The staff here are great. The last time I went the postal guy was very nice and explained that he just put out the packages and gave me a general idea of when to arrive for them. He was very kind and even went and got them instead of sending me there. Very good employees at this one. Some post offices are so-so but I really enjoy coming to this location My first time talking to the employee in this post office. I was mailing a if it fits it ships package. First they did answer the phone. I went very early and was there about 10 minutes before opening but had to stay in the car instead of standing in the lobby since I can't stand a real long time yet. She answered the phone when I enquired about the operating hours. They opened promptly at 7:30. I don't usually ship these type packages. She was very helpful. I was grateful and thankful for her advice. Sometimes I think that the post office gets judged a bit harshly. In my experience some don't want to be helpful and others really do care about you. I would give five stars but I only have had a one time experience w an employee from here. The positive experience Does influence my desire to return though. Update: Had to mail a letter in a hurry and got some cheap envelopes but they had a hard time sealing closed. When I bought a stamp at the post office kudos for the lady saying yes to putting some tape on the envelope for me.

Today it was pouring down rain but that does not mean that I did not have printing needs. I…read moreemailed the store and asked if I could send them 30 different attachments, I needed three colored copies of each for various table toppers for my breakroom. They were benefit reminders for the coming year for the staff. The store responded quickly and I sent the attachments over. Two hours later, the job is done. I am not a big, regular customer but I treated as though I was. Thanks UPS Store

Always a good experience here. Friendly, helpful employees. Never have to wait long with plenty of…read moreemployees

For many years the problems have came from the Waco distribution centers not the drivers who get…read moreblamed for the problems that come from the center setting up the packages for delivery. There is to many different types of problems to list. It all starts at the top with management

So, I just got a notice and I was home all day and no one knocked on my door until my neighbor came…read moreto my door and knocked and I found the notice. I called corporate and the 800# which should be renamed to call 1-877- call BOT! All phone numbers for help are transferred to the same program with the same bot, aka artificial intelligence and it is impossible to get a life human person to help and one would think. I remember that when UPS started they had live people to help us and now that they have prospered , yet the quality of service to its' customers, has plummeted to poor and very, I will add. ups.com/track will also not work w/o your tracking no. At this now for an hour and hope this helps someone and UPS pays attention to their latest reviews and not just on here. The bot could not help me after spending 1/2 on phone. Pressing 0 no longer works. This shipment w/notice number only could have been any one package from multiple companies that I have order from recently. We used to be able to put the notice number and it would give us the information. I called my Local franchise UPS store and was advised to call and choose shipping rates and then put the notice number to get a live person but also she looked it up for me and gave me my tracking no. Why put us through more hardships UPS after you have become so successful! Fix this and make it easy for us to speak to a live person; my heart goes out to the Elderly on this as well!! Any delivery services out there in competition, never make this mistake and LQQK I am sure customers will pay whatever just to get the help they need Live and not from a BOT or Robot; and be able to easily access a Human Being for Service!. I put the review here and changed the stars to 5 because my local office here is Excellent in servicing UPS Customers but will post this on main google site now. and wanted to share.