If I could give zero stars I would! They are the worst Post Office Ever! I put a change of address in prior to moving to Arizona, well when I got to Arizona I received a notice that all my mail will be forwarded within 21 business days. Upon 22 days did not get my mail and my son hasto call since I'm deaf and can not hear, he called the 800 number on the confirmation letter. The lady on the phone told my Son to go to the post office and straighten out the problem. He told her we are in Arizona, 2800 miles away. Well he called the Pearl River Post Office he asked for the PostMaster, she would not put the call through to PostMater and the told him the person handling the mail left for the day. It was 1:00 pm NY time. Then she tried to blame the slowdown on the Virus. Then all of a sudden she told my son the change of labels just arrived and we will get our mail within 3 business days since they were holding the mail for labels. Now it's 30 days since we got the notice that our mail was to be forwarded, still nothing!!! Very frustrating!!! My son called the 800 number again to tell them we still have not received our mail and she proceeded to tell my son to call the Pearl River Post office. I was going crazy mad, when my son told her that I was getting very upset, she then said that someone will call us. A little bit later someone did call she apologized and said she will send an email to Pearl River Post Office. The next morning, my Son get a phone call from the IRS as to why his refund check was returned? I went totally ballistic!!! Now my son was on the phone for hours with the IRS to get his check back. Could not get through, all automated and kept hanging up on him. I told him to call that lady that was going to send a email and tell her, so he did she apologized again and told us that they never responded to her email and she was going to put out another. My son also called the Pearl River Post office again asked for the head PostMaster he answered and may son told him what happened, he did not offer any apology or concerned as to what happened. I told all that I'm going to contact my lawyer if I don't get my mail. The worst customer service and experience ever by Pearl River Post Office.
June 15th 2020 now Five days after writing this review and I still have not got any of my mail that was supposed to be forwarded. Disgusting!!!
June 18th 2020, I still don't have my mail and I found out my Stimulus Check was returned. Unbelievable!!! read more