Drivers regularly mark packages "undeliverable" if they do not fit in the mail box or If a signature is required. This is assuming the package was loaded onto the correct delivery truck. If you Try to call the post office you will spend 1:50 Waiting for the automated passport message and then 1 more minute of ringing before getting a busy signal. does not matter how many times you call, getting an answer is completely by chance and they do not have an answering machine. The office staff are actually helpful assuming you ever get to speak with them but even they seem frustrated with how poorly everything is ran. read more

My name is Jay Johnson. I live on Marina Dr. My wife and I feel so fortunate to have Stacey ,[ I hope I spelled it right ] , as Our carrier. Not only is she friendly with a vibrant personality , but we get the feeling that she actually cares about her customers and her job. We recently had some issues with our community mailbox and she did the best she could to take care of us that were affected the best she could. She is truly an asset to us as I'm sure she is to your operation. You are very lucky to have her......and so are we. read more

So bad. We have our mail forwarded to a temporary winter address and this post office regularly returns our mail to the sender as undeliverable. Simply unreliable and there is no way to reach a person by phone. Filing complaints online is worthless too. Worst post office ever. read more

Most people only write reviews if they have a complaint. Rarely will anyone write a positive review! I would just like to compare our USPS in Moses Lake with the service from Federal Express. When a graphic design school in Coeur d'Alene ID uses FedEx to ship 100 newsletters to me, it takes 4-5 days! But with our USPS service, I get them delivered to my door in 2 days, every time! Thank you! read more

I'm retired and home everyday! I haven't seen the postman delivering mail on my street for two weeks! Someone has to have mail to be delivered, so where is the postman?? I have been awaiting both mail and packages that the tracking information says they arrived at Moses Lake Post Office, but remains undelivered!! Poorly Run Operation regardless of the epidemic!!!!! read more

This Post Office follows with USPS tradition (according to an article in the Washington Post) and lies when they fail to make a delivery. Tracking numbers say I have two packages out for delivery. Carrier delivers one to my door. The other one is not delivered. Tracking says there was no access to the delivery location. WTF she was just here. I ran the tracking number 20 minutes later. This time it says, "Package left at post office per customer's request. That is a blatant lie. That request was never made. I realize that the post office is very busy and there is only so much time in a day. But why can't they admit when they either ran out of time or just flat out missed a delivery. I for one would cut them some slack in those situations. But not when the flat out lie about it. read more

This is a HUGE post office. And a very busy one. It was clean, the line moved reasonably quickly, and the parking was ok. read more

US Post Office - Post Offices Near Me - Moses Lake, Washington

The reason for only two stars is because of some of the carriers. They seem to have difficulty putting mail in the correct mailbox. If you live in an area where there are locking mailboxes there is a possibility that your mail will be delivered to you by one of your neighbors. Because the postal carrier put it in their box instead of yours. If it is a parcel you did not receive and it was not misdelivered, they will LIE and say it was held at the post office at customers request. Also they will not contact the carrier to get information on a delivery. read more

I wish yelp could do a zero rating. The usps shipping service is extremely irregular and they make no effort to do there job. They really need to reform there parcel delivery service. 0/10 read more

Worst post office ever. Don't expect your packages to come on time ever even with priority mailing. They don't answer the phone and customer service is rude and inattentive to their customers. I rather use pigeons at this point read more

Whenever I have a substitute driver my packages ALWAYS end up 4 doors down the street. Why can't something be done? I've complained many times! I have to do my job correctly, why don't they? read more

Terrible Post office. Package not delivered on time. Missed scheduled package pickups. Leave packages in middle of driveway by road, not at front door as requested multiple times. Overall they just dont care! read more

Horrible customer service!! I called this store at 4:10pm asking about information on a package i was supposed to get today and the lady on the phone put me on hold till the store closed at 5:00pm. I never received any information on my package and the only thing she told me before putting me on hold was that she was going to look up my information. read more

This is the best post office I have been to in a long time. What they lack in my preferred amenities (the package/mailing kiosk and drop box for packages), they more than make up for in fast service. Even better, they have the friendliest and most helpful staff ever (shout out to Phil in particular). Most post offices have long lines AND long waits. These professionals get you in and out with everything you need. I'm so thankful because I sell clothes online and have to go there all the time. read more

We sent our daughter two birthday cards at the end of September. This is a tradition in our immediate family...one funny, one sentimental...this post office failed to deliver either one. I can maybe understand losing one, but both seemed strange to all of us. When questioned at the window she was given the standard "without a tracking number there is nothing we can do." Good answer but who pays for tracking on an envelope? Then in February I sent a flash drive to her with my granddaughter's senior pictures, again in an envelope (my bad) with extra postage, unneeded but a habit, and they lost that also. Now what are the odds? Again they gave the same wonderful answer when asked if they could see if it might be misplaced somewhere..."without a tracking number...." I'm thinking this little nugget of information might apply here... "Under United States Code 18 Section 1708, federal mail theft is a felony. If you are charged with mail theft, you could face up to five years in federal prison and fines of up to $250,000." Too coincidental...someone doesn't want to finish their job.... read more

This post office has horrible customer service from the post master and supervisor. I had a package that they said it was delivered to me but it never showed up. Went into post office to get the packaged geo tracked to see where the carrier scanned it. Didn't hear back from them so waited a week and called. It has been almost another week and I still haven't heard anything. I will be filing a claim and they can reimburse me for my lost items. read more

This is by far the worst post office that I have ever had to deal with. For two years now I have been getting the previous owner's mail. I have written a letter to the Post Office requesting ONLY our mail to be delivered, I have called them up requesting that they pickup packages that they have delivered to the wrong address and I have gone into the Post Office giving back mail that was delivered to me. Why is this acceptable???? Now I'm suppose to get a package delivered to me today, tracking showed "Out For Delivery". At 5PM or so I get a msg that it is being held at the Post Office at Customer's (me) Request. That is NOT right. At about 12:30PM I saw the letter carrier drive by my house as I was walking up to the mail box to retrieve my package. Opps - Not there! read more

Please people, this place is the worst. Need to mail something, go to Ephrata. Service is much faster and more friendly. The Postmaster is, can I say this word? A Jerk. read more

I go to the post office daily in the community where I live. There has been good service and poor service like anywhere else. I don't meet the carriers very often, but recently I met one of the carriers in Moses Lake while she was on the job, her name is Olga. I was lost and needed help with directions. She was friendly and informative. It was obvious to me that she really loves her job. Government employees often get criticized and ridiculed and labeled as incompetent. They would be wrong to say that about Olga. It is great to see people work hard and like what they are doing! It is easy to write poor reviews or complain. I am happy to write a positive review. I wish Olga well and great success and thank her so much for her positive attitude and assistance. read more

I usually wont come on here to express how i feel about a certain business or establishment but this post office in Moses lake Washington has just pushed my buttons one to many times. To start, when i first moved into my new apartment i had an issue with my mail not being picked up even though my flag was up and it was placed in the box on running mail days. When i went in with all my letters that haven't been picked up in days now, they stated to me that if they don't have any mail for you they don't have to stop.... i said but i share a box with 4 other units and your already there and see my flag up, they told me is would be a waste of the carriers time to check EVERY box, i thought that was there job? I let that go. Then, as most know,people like to take whats not theirs, and my mail started getting stolen and i was concerned about my personal info being out there i decided to rent a P.O box from them. I love it its convenient and i feel safe knowing i get what i order and all my bills on time. Well This month was different. EVERY month for the last 2 years i have never had problems with not receiving my packages on time, which is always in the first 2 weeks of the month. My tracking number states that they have my package and i have contacted the last hub to have my package, which was UPS, and they told me that they show in there system delivering my package to the Moses lake post office by the end of the day on the 10th , but yet from the 8th to the 24th i still haven't had my package delivered and when i went in 3 days in a row to address the situation i wasn't taken serious and wasn't helped what so ever. I called on the 4th day and spoke to the supposed general manager who said that I'm wrong and so is ups and they don't know what to tell me .NOT PROFESSIONAL AT ALL. read more

This is my second review for the Moses Lake USPS. My first review was in 2016. Performance has not changed. I wonder if they even read these? obviously not, or they just don't care about their service. I'm still not receiving my monthly statements from different creditors/banks regularly. I call to make sure my address is up to date, they tell me "yes, and that they have sent, not only the statements, but reminders". I wonder where they go when they don't reach my house? Neighbors? Trash? Returned? How hard do you suppose it is to run a mail route? How competent do you suppose you have to be to line up names and numbers? This is a common complaint for this town, and has been for years per all the google reviews. You would think they would try harder to make it better. Maybe my expectations are too high. I just need a little dependability when it comes to the mail, especially when I am expecting important documents. I feel bad for those business owners that have to rely on the mail service. read more

I am more than a littleiritated at the manager at the Soap lake post office. She refused to send my package. Then she shut down the P O COMPLETELY. She did this leaveing . 5/ five/ elderly patrons to find some other way to send there x/mass mail. I have had nothing but trouble with this person/ from day one .I will not./ use this post office again .I am a 100% disabled VIETNAM VET. I will not use this PO again.... Thank You Gary Davidson PO BOX 1522 Soap Lake WA. please.WRITE ME . GOOD BYE . read more