Great crew...very professional and oriented to customer service.Always friendly and answer all questions regarding best options for mailing letters or parcels. read more

I love this Post Office! Everyone here is friendly and professional. The Postmaster even went out of her way to deliver my package that was addressed incorrectly. I own several homes so I don't live in Merrifield but I am greeted by name. Once the lady helped me return a package to Amazon and even helped me with my choices on my smart phone when I couldn't get it to work. Thanks again! read more

The mail carriers at this post office are the laziest out there. We are full time residents and our packages are never on time or not delivered at all. If they can't stuff them in our mailbox they state on tracking "the driveway or front door are not accessible". Our driveway AND front door are always accessible. Our neighbors have a bigger mailbox and the carriers have put our packages AND mail in our neighbors mailbox. My husband and I work Mon-Fri (in Aitkin) during the hours that the post office is open and it is very difficult for us to pick up our packages at the post office. Once again, today we do not get our packages and are told to pick them up. Do your damn job and deliver the mail, which INCLUDES PACKAGES! The worst mail carriers/post office. read more

US Post Office - Post Offices Near Me - Merrifield, Minnesota

Worst customer service ever. If your package will not fit in your mailbox they either put it under your box for anyone to grab or say it is undeliverable. They do not deliver the package to your home. You have to drive miles to a office with limited hours only to deal with the rudest postmaster in existence with a million excuses why her contracted employees can't perform the job they were contracted to do. This post office should be shut down and delivery should be handled by one that can perform it's job. read more

Our family has had a Summer Cabin in Merrifield, Minnesota since 1939. For 83 years this post office, regardless of how small or its actual location, has always been extremely personable and helpful. The former postmaster, Mike, was on a first name basis with almost every person who walked in here, even if we weren't here 10 months out of the year. We never struggled to mail or receive mail or packages while on vacation in the summer. Welcome to 2023 when all of a sudden we can't get mail or packages delivered to our cabin anymore. I have used Amazon for YEARS while I have been here, because it's an 18 mile drive to the closest town with full-service shopping. this summer we are only at the lake for two weeks, but there were some things that were left behind, and some things that we found broken when we arrived, so I had to do a little Amazon shopping spree. When my items had not arrived for three days, I called the post office to see if they have been dropped here. some of them had, so I came in to pick them up. when I got here, the same blonde woman referenced in the other review here, basically chewed me out for ordering things on Amazon, and told me, " just don't, or we won't accept them." She told me that Amazon doesn't deliver out to the lakes area anymore, and that the mail carriers won't deliver to seasonal patrons who are not full-time customers. She then told me that I could easily purchase a post office box for $44 for the two weeks that I am here if I wanted to receive Amazon packages. I already pay $90 a year to use Amazon prime, I'm not going to pay $44 to receive packages for two weeks! She also got bent with me because I told her that not all of my packages had arrived yet, and that there would be more coming the next day. I made one order, but those things were being delivered over a three-day period. I came back the next day for the next set of packages, but when I came back today to pick up the third day's worth of packages, she told me they hadn't been accepted. When I went on Amazon, it basically told me the same thing, that my packages were not deliverable, and that I would get a refund. One of those things was a coffee maker, and so now we have gone into town to buy a coffee maker, and the one I want from Walmart can only be purchased on their website and mailed to you. The irony! It's really disappointing that even in small-town America, customer service just isn't what it used to be. I'm a little more understanding back in the LA area where I live because there are so many people to service, but out here where it's supposed to be "Minnesota Nice", it seems ridiculous. read more

US Post Office - Merrifield, MN Post Office - Post Offices Near Me - Merrifield, Minnesota

The blonde female manager at this location is horrible. She argues that people should not order packages, which is borderline crazy talk. She claims drivers aren't allowed to back up or park on the road. So why is USPS taking delivery contracts if their policies don't allow packages to be delivered? I'm going to send letters to my local representatives and her supervisors. Please join me in reporting this horrible post office to local and state authorities. Others have said this individual halted packege delivery, under the previous management it was fine. UPS and FedEx deliver to my home with literally 100% reliability, so I know her arguments are complete garbage. What a horrible person and horrible post office. This location really gives USPS a bad name and this lady should be fired. I'm a retired veteran and got chewed out by this lady for ordering vitamins, ibuprofen, and food online. It's also personally insulting she says drivers can't back up when millions of people are backing out of their driveway to go to work each day! USPS please take notice and fix this post office and your idiotic policies. read more

I have used the Merrifield MN post office twice this year and had the misfortune to be "helped" by the same blonde woman. The first time I hadn't finished asking my question when she began making assumptions and chewing me out. My husband had a similar experience on the second visit when trying to pick up a package that he had ordered. She started getting angry with him about the address on the package, which he had addressed according to her instructions. I didn't get her name but I'm betting coworkers know who she is. if anyone in management is reading this, be advised that she would be better suited to a job that didn't involve dealing with the public, or really anybody. Future customers, if you see a slim blonde woman working, use the Nisswa branch instead - it's worth the drive. Lastly, I very rarely leave reviews. This woman was so rude that I actually reset my password to leave this one. read more