I give big props to the African American women and the white man who work in the passport center…read morethey are very knowledgeable and you can tell they can do their jobs in their sleep but because they have been doing it for a while they are very rude and don't let you speak they cut you off or speak to you like you should know about these things. I know I have not been the only person that experience this treatment, it's 90. % percent of their customers. These both individuals really need to practice on what is to provide great customer service and to be respectful and learn to listen( proper communication/ etiquette). I'm also positive that these individuals don't get consequences from either the manager or district manager because they continue to get away with their hostile behavior that creates a hostile environment for their costumers and people still have to go their because they do not have a choice.

I made an appointment with the Passport Services here. As a first time passport applicant, I was SO…read morenervous. Not sure why, but I was having those "DMV" feelings, where you go and will likely forget something. When I got their for my 12:30 appointment I was given papers to fill out and the staff was friendly. When I completed my papers and 12:30 came the clerk was super sweet. She knew I was nervous and eased all my worries and was thorough going through the paperwork and assessing my needs. We opted to expedite the passports as our trip was just outside the 10-12 week range. While there was some assurance it would arrive in time, we didn't want to risk it. A women walked in 20 minutes late for her appointment and she was told to reschedule. My husband also was 5 minutes late for his appointment and was told to reschedule so DO NOT miss your appointment, come early and wait otherwise you'll have to come back. I normally dread these types of appointments, but I had a really great experience with both the clerks and the service. They're not a lot of passport offices in Omaha, but I do recommend this one.

This is a smaller post office, but I've always had a positive experience here. The location is…read morereally convenient since the next closest one is about a 15-20 minute drive. The staff is friendly, helpful, and always takes the time to answer my questions.

This a smaller post office but I've always gotten great service here. Employees are polite and…read moreproficient. If you encounter the rare line inside, it always moves quickly.

The second star is generous, but I did eventually get my package…read more Was not home when a must-sign-for package was delivered. No slip was left. I called the company that sent it and was directed to a post office on 136th St. They were friendly enough there, but basically said "oh no, we don't do anything with delivered mail at this post office." They sent me to the Stoney Brook annex. There's a solid wood door so you can see nothing, and a door bell which I rang over and over for many minutes. No answer. I could hear people on the other side, one even said "ding dong!" Eventually I went back to the first post office and told them what happened. They said "those were the carriers you heard. The clerks can't hear the door bell." They tried to call Stoney Brook, line was busy, and then someone told me "I'll call Dave. Go back." So I went back to Stoney Brook, rang the bell for several more minutes. Eventually someone came to the door, Dave, I assume. From there I got my package like normal. The setup is simply not conducive to a public-facing operation, yet when they have packages and mail that needs to be picked up by the public, I don't know why not. Without the call to Dave on the secret number, I'd probably still be there.

Or neighborhood mailbox was damaged and I needed to pick my mail up from the post office. Everyone…read morehas heard stories of postal workers being unfriendly or all out rude. This was not the case with the workers I encountered. After ringing the bell I was greeted by a smiling face. The woman was quite friendly and even forgiving when I made a mistake with my address. I left feeling like a valued customer and not just an annoyance.

Never had an issue with this branch personally. It's nice and clean with a decent selection of…read morepackaging products. The few employees I've interacted with have been nice and helpful as needed.

In my opinion; the heavy set clerk behind the counter Monday afternoon, 9/28/26, should receive…read moresignificant training in professionalism and, strongly cautioned on his use of condescending tones in his dialogue with customers. Further it may be helpful to remind him who the customer is. - That being the public that pays for the service he is charged with providing; not him. My experience leads me to believe this is a Post Office branch location that is best to avoid.

No self serve kiosk, so you will need to be here in the morning when the front counter is open for…read morebusiness if you need stamps, or to mail a package. Friendly and helpful staff do a great job. Counter, retail, and box office area are always clean and in good order. Parking lot is clean and no trash blowing around. There is one light that goes on and off at night so sometimes the lot will be lit and other times it is completely dark.

I wrote a book (humble brag) and when I launched my website, I started to get a lot of orders, and…read morequickly realized USPS was the best route for mailing. I came in one day with over 50 orders to process and they were so nice. One of the clerks worked with me to find the best way to ship, under media mail, and kept the costs as low as she could (spoiler they've gone up!) I like how friendly and efficient this post office is. I have since shipped out many book orders and even some clothing returns here. It's my favorite and I'd prefer this than going to Hyvee to ship the same thing

Must've got rid of their phones because they don't answer and mail is never in the correct box.read more

This facility is clean, the staff are friendly and professional, and parking has been easy for me…read more The cost is as expected. They have provided me with shipping, holiday mail holds and pickups, and supplies. It's what they do. Happy they're here.

Honestly, I am submitting this on behalf of the lady in front of me. Lady came in with about 20…read moreboxes, was kind enough to let everyone go before her since she knew she'd be a while (we weren't ready). The worker helping her was SO sweet and friendly and professional. Then comes out another employee, scowl on her face, comes to the front, frowns harder, walks away, comes back, tells the lady they can't process more than 12 boxes at a time, especially around lunchtime. When it was pointed out that it was 3pm, she said well this is our lunch time. The lady had to ask if they could process the rest since there was only 2 left, and the employee paused and sighed and said yes. It kind of felt like a made up policy... it was kind of hilarious since it wasn't happening to me.

Absolute worst USPS store and delivery mail carriers. Numerous lost mail items that were never…read moredelivered. The customer service in store is terrible. Lazy ignorant employees

They always take care of our premium mail forwarding service when we go south for the winter. Much…read moreappreciated!!!