Barb is the best. I had a large, off shaped item to ship, she was the BEST!! Suggested ways to…read morekeep the cost down while shipping it secure and fast. Cannot say enough about her, this is what you call an awesome business.

I shipped a package from Erie Pack & Ship and unfortunately it did not arrive at my final…read moredestination and was sent back to the Pack & Ship location. The customer service I received from the owners was incredible. They reached out to FedEx regarding the package and did everything they could to figure out why it did not arrive and ultimately reshipped the package for me free of charge. Highly recommend sending packages from here.

Went in for mailing service today. Despite a little line, the service was very fast. The staff were…read moreprofessional and friendly.

Everybody is courteous and top notch customer service I go daily and never have any issues.read more

Had a print job and wanted to like this place, but I'm kind of wishing I had gone somewhere else…read more First of all, the Online Printing Service may be good for people who just want to use one of its templates, but if you just want to print an image out at a specific size, it's impossible. There's no way to choose the size of the image, and it won't even print out at its original dimensions. The next best thing was to, since I wanted the longest side to be 8.5 inches, make sure the image was in portrait orientation on a landscape piece of paper, so that it'd be somewhere between 7.5 and 8 inches (there was no borderless option). In order to do so, I had to re-upload the image rotated so it would show up right in the preview. Great, close enough. Went to pick up the prints, and somehow they were enlarged on portrait paper so it ended up being 10.5 x 8.5 instead of the 8.5 x 5.5 I was hoping to get close to. This is not this FedEx location's fault, of course, it's just the FedEx printing tool online period, so no biggie. (Corporate FedEx, you need to tweak your online printing tool.) The person who I picked the prints up from was very understanding, I think he was a manager. He was awesome, friendly, etc. Since I didn't have the file, I couldn't try another print again (I thought maybe they had the file from online in case something happened). So he told me to email the file to the Print & Go address. Awesome, that's cool, so much easier than the online tool, and I'd just need to go in an tell them how I wanted the file printed. When I went back in, a female employee helped out, we got it the right size, but noticed that there were multiple lines going across the printout. The manager from before pitched in to help again. After some calibration and further attempts, it was still happening, so they concluded it was probably the rollers making the marks. They took my full order and said they'd print it out and call me after maintenance fixed the printer. Awesome. These two workers were, again, super nice, helpful, understanding, etc. Good job. After getting the call that it was ready, I went the third time to pick them up. Again, they still had lines across the image. Not quite as bad as before, but still very obvious, and on every single print. The employee this time, different than the last times, didn't care at all, and said that it was not a big deal for what I was printing and that nobody would care. I was making too big a deal of it. Yeah, maybe to you it's not a big deal, to me, someone who's worked in graphic design and manages a tech website, it was. I know for a fact that prints should not look like that. I gave up. Asked for a discount since it was my third trip and the prints were still subpar. Got 10 percent. So, what was to cost $40 ended up costing $36 total. Still, pricy for the quality of the prints. I wish I had chosen matte instead as it would have been barely noticeable then. Afterward, went back home and decided to try printing a copy out on the same paper type on my cheap home inkjet printer, to compare. Guess what? It looked better than the FedEx prints. Same print quality, and without any lines ruining the image. Long story short: I wish I had just bought $40 worth of ink for my printer and printed them all out myself. Lesson learned. If I need image prints, I'll do them myself or maybe try a different shop. If I need text documents, I'm sure FedEx would be good enough for that. Three stars overall. Can't deduct for the online print tool since it's not this specific shop's fault, but deducted a point for the last employee and for the quality of the prints. Kept it at three, since the other two employees were so freaking nice and understanding. And I've also shipped from here before with good experiences, so it all depends on what you need and who've you get, I guess.

Whenever I've been in here to ship out they are very professional and try to take are of every need…read moreand don't push every last charge they can like other shipping businesses in Erie. Also they have lots of office stuff you might need. Really high-end pens if your going to be writing a lot. They also have computers to use if yours dies or you just need something in a pinch to find out. They are by far the most polite service people I've come across. Good Luck.

Quick and professional service, despite the long line of customers, I did not wait for a very long…read moretime. John was above and beyond.

Not their fault they are understaffed and they are now getting additional customers from other…read moreareas that closed down. Always professional and helpful. The line is always long but moves along.

Efficient and effective are the staff there. I won't hesitate to use their services in the future.read more

Absolutely amazing products and services!! Fast, Efficient and Affordable!! Highly Recommendread more

I absolutely love Pony Express!! I've been coming here for years, to mail packages, purchase boxes…read moreand box filler, etc. The staff is ALWAYS friendly, they are always well stocked with supplies, and the little dog, Harley, is just so sweet!! It's nice to go to a small, personal business, instead of a large post office, where it feels so transactional and they're just trying to get to the next customer. The staff at Pony Express takes their time and interacts with their customers, making everyone feel important and appreciated. Great customer service is a lost art, but I'm grateful Pony Express still offers it.

Dave, Heidi and the staff were so VERY helpful in the packing and shipping my 56+ year old family…read more"heirlooms" to Southern California. Every single piece of the complete 12 place settings of China, sterling silver, Waterford crystal and other crystal sets, plus many serving pieces arrived in tact. Whew!!! Although it wasn't cheap, the $$$ was well worth it to have such perfect service and delivery of our precious memories which will now continue for the next generation. THANK YOU ALL.!!! Alice M.

Good turnaround time. The employees are very nice and helpful. I like to entering a business and…read morethe people are happy to see you.

Very reliable and reasonable prices. The staff was kind, quick, and helpful upon drop off and pick…read moreup. The turn around for pickup was also reasonable

I contacted Ahold of Mold Environmental for an estimate of possible mold treatment for a section of…read moremy basement. They contacted me within an hour of my enquiry to set up an appointment. Ryan visited me the next day to assess the situation. He was very informative regarding possible mold and its appearance. While I didn't need their services I was impressed with their honesty and assurances regarding my situation. EXCELLENT!! I would recommend Ahold of Mold Environmental to anyone!

From the owner: Ahold of Mold Environmental was established in 1994 and has been servicing the Buffalo, NY and…read moreErie, PA areas with mold remediation and assessments ever since. Our core group of staff includes environmental hygienists, drainage contractors, engineers, architects, remediation contractors, and indoor air quality experts. Our team is capable of diagnosing, remediating, and repairing mold and water damage of nearly any extent. We offers 24-hour emergency water removal and water damage restoration services. As a family-owned and -operated company, we are proud not only of our two decades of experience but of also the genuine expertise that we bring to the job every day. Contact us today to schedule your appointment.

Nice and helpful staffs, had trouble with missing package delivery and the staff was very…read moreaccommodating with solving the issue

Nothing short of a joke! Broke several federal laws by not delivering mail by how their website's…read moresays they do. Now trying to coverup their short coming and lying about letter but I have the signed card so it fraud. Don't respond even the postmaster says he'll call you back next day that was weeks ago still waiting. Hope he like Postmaster General Office involves now soon to be Postal IG