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Colorado Springs, CO

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The UPS Store - Just curious why this dude wasn't in a mask?

The UPS Store

(8 reviews)

I've always had a good experience at this location. Now, I visit here about once a week for copies…read more But, I've gotten to know the ever-changing staff. Most are young students just trying to work a job. However, the staff has also been pleasant and willing to help due to numerous issues, hence the four stars. The owner / manager needs to keep his equipment up. I sent about 45 dollars in time-sensitive faxes over a two week period and none were received. Come to find out, the fax machine wasn't working- for weeks. Yet, the machine said it was sending... Computer has been down on and off and their email to send documents for printing was 'locked' for weeks. Luckily, most of these issues have been fixed, and I know for the most part the staff had no control over those issues. While I like the staff and cheap copies, I would only go to this location for shipping or making copies.

I used to be a very loyal UPS customer. But then I had the experience where they returned a package…read moreto me because " the apartment number was needed" even though the unit number was right there on the package. When I came back to the store to see if they could resend it for me, they said they would have to charge me full price again. All they did was give me a customer service number. So I went home and called the customer service number. And the guy at customer service told me he couldn't help me that the store should be able to help me. Awful customer service. They're supposed to have some guarantee they'll get it safely to the right place. So much for that guarantee. Guess I'm a FedEx customer now. As will be the rest of my family and anyone else, I tell the story to.

The UPS Store

The UPS Store

(35 reviews)

awesome customer service. they are really nice, helpful and friendly! I will forsure be back here !read more

UPS STORE #1826 - Erik needs in depth training on how to present a service to customers who are not…read moreversed in shipping. I went to this location to send a 3-page document internationally and asked for options. I was clear that I have no knowledge of shipping. Erik was stiff, was unable or unwilling to make eye contact and provide guidance on what was needed for UPS to accept the documents. When I asked questions about a UPS document titled "INVOICE " he continued to be rigid and unwilling or unable to answer my questions and threatened that if the form was altered it would obstruct shipping and receipt, although he never explained why or how. The documents were in a protective sleeve and I thought UPS would provide a branded shipping envelope because I've seen and used them for many years. Erik never advised me that I would need to purchase a shipping envelope because UPS doesn't supply them. Instead, without explanation, he chose a flimsy brown envelope off the UPS purchase shelf. When I asked him what it was for, he told me that since I arrived without an envelope, he chose the cheapest one for me. At the end of the transaction I told him I didn't appreciate his arrogance. His response was that he should have refused my business because of my attitude. There was a coworker next to him who could see and hear that the attitude was all his. His poor behavior and skills won't stop me from doing business with UPS and it will stop me from doing business at store #1826.

US Post Office - postoffices - Updated October 2026

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