My Kaiser doctor wanted me to come in for a retina scan and a BP check. I had my choice of any…read moreKaiser Medical Center, so I picked Kaiser @ San Leandro. I reported to the 3rd floor Adult Medicine, and they had me wait. When they wanted to speak to me, they came out and spoke to me directly. My retina scan was non-invasive. It took about 20-30 secs per eye. Absolutely amazing! No more dilation drops, and wearing crazy sunglasses. The blood pressure check was easy. You get three attempts to pass. Tip: Don't look at the meter screen. Kaiser@ San Leandro has free parking. It's located at 2500 Merced. Near I-880 x Marina Blvd.

Today she has been a good day. She's feeling so much better. She's ready to leave and prepare for…read moreher new job. It's gonna be a fantastic day!

I had an amazing experience with Stephanie! :) She was very resourceful and attentive to all of my…read moreneeds. She transferred me to the front desk and the ladies were equally helpful and directed me to the proper resources I needed. Thank you to Ladies at Davis St.

"NEVER" answer phone calls and no one relates messages at a timely manner. If you need to…read morereschedule or notify the office about anything you will NOT get any help at all. This is VERY debilitating and upsetting. This is not functional. You can't even leave a message because it only rings and rings and rings and then hangs up on you.. and when the office is closed and you get a advice, nurse they do not relate the message to your doctor.

Armando Cervantes is such a terrible doctor. Didn't care at all about what was going on just…read morebecause I am overweight. I have conditions that make it hard to lose weight and I have a referral that is 5 months out. But im made to feel like crap because someone doesn't want to do their job and just blame things on the weight, that shouldn't make you any less valued as a patient or a person. This phone appointment made me instantly depressed this tactic needs to change.

EXCELLENT CARE. Engaging with the healthcare system can be scary, and I found the staff here to be…read moreas soothing, reassuring, and kind as they were professional and capable. Dr. Bhamra has been overseeing my wound care, and has saw to my care with a confidence-inspiring sense of expertise, as well as the eye of an artist. It's been literally. Years. Since I've left a review for anything, but I have, in the last few ongoing visits been VERY impressed with the level of care I'm getting here.

When I had health care there- my doctor told me I was anemic- he did not prescribe any iron for me…read more He told me if I got worse I would have to get a blood transfusion. How am I to know how many milligrams to take? How many days was I supposed to be taking the medication. I went to a health store and purchased some iron. I guessed it worked because he never mentioned it again.

There's room for improvement with the staff. Treat every patient as if they were your family…read moremember. I heard a lot of well that's not my patient. They are your patient. You're just assigned to different areas. I had read their book they have in the lobby and it was frightening. Nobody seemed to be coming out alive. I was determined that my mother was going to walk out alive and she did. Family members need to do their part to. Don't leave a loved one in there and not go to see how they're doing n living. People reside here, it's their home, Health care workers it's your job to care for the wellbeing of these patients. If it's just a paycheck you should find another job.

5 stars for the staff that worked 4/24....great service from the time I walked and during the whole…read moreprocess....extra shout out to the Front Desk, MA's and the Dr had a great bedside manner!!!

I came in yesterday for a physical and drug test and was told the wait would be about 2.5 hours,…read morewhile the physical itself would only take about 1 hour. Because of that, I scheduled an appointment for today. Even with an appointment, I still waited 45 minutes before being seen, then another 35 minutes just for vitals and the urine test. I was unable to complete the physical because the wait was still too long, and I had to leave to pick up my child from school.

I have been a patient here for a few years now and I like that my doctor (nurse practitioner)…read morelistens to my concerns and is respectful. The office moved from the downstairs area of the same building. The building itself needs some updates and renovation but at least the doctors in this office provide support unlike other clinics and hospitals I have attended in the past.

Dr.Zhang very professional to me,very details, friendly and sweet staff team, highly recommended…read more Nice and clean office.

i've always had kaiser but switched to anthem and this was my first time at a non-kaiser hospital…read morein the bay. iwas seen today by the ER for anaphylaxis. they saw me, admitted me, and treated me SO QUICKLY. i was checked in on multiple times by doctors and nurses and everyone was kind, knowledgeable, and attentive. they provided thorough explanations and set clear expectations. being in the ER is never a great time but experience was a pleasant surprise.

How this place got so many low ratings? I've never been out to this facility, but i was pleasantly…read moresurprised at how gorgeous this facility was. The security guard greeted me with such friendly energy. The person who checked me in was also just beyond bubbly. I couldn't have been more pleased with how clean this hospital was. It was a lovely place to meet my newest great niece. And the staff in the Birth Center were amazing. They were responsive, informative, and you could tell they genuinely loved their job. This is the energy new moms (and dads) need when baby arrives. What a lovely experience overall!

Responsive staff, easy to book follow ups, hand seems to be healing according to descriptions by…read moresurgeon and staff. Surgeon was initially careful to suggest postponing surgery until my condition was interfering with activities of life, which gave me confidence that he was more concerned with my welfare than revenue for his practice.

Unfortunately, my experience with Dr. Andrew Stein here has not been a pleasant one. I also worked…read morein the healthcare industry and would like to have compassion for other healthcare workers, but this doctor is definitely not a people person. Due to both arms and my right elbow injury, his diagnosis was that it was due to my bone structure and genetic makeup. This was new to me since I had never heard that before. I am a larger guy, I don't use my hands and arms for strenuous work, healthy, and work out 3x/week with an experienced coach--nothing out of the ordinary. Working with thousands of people in healthcare and other fields, we come across many different ailments, injuries, and stories. At first, I took it as new education and considered that perhaps my DNA structure and genetics were contributing to my injury and pain. I mentioned this to colleagues, other doctors at work, and experienced professionals, and they said they had never heard of this before. While not completely ruled out, it was unusual. 3rd visit: After receiving my MRIs and X-rays, I showed up for my appointment and waited close to 2 hours, which is excessive considering it was scheduled. When I was called in, Dr. Stein did not greet me and instead commented about having to skip his lunch break due to a busy day. I understand demanding schedules, but there was no acknowledgment that patients are also taking time out of their lives--missing work, managing responsibilities, and traveling to appointments. A simple courtesy call from staff to let me know he was running behind would have gone a long way. Yet, I remained calm and open-minded. When I went in, I asked if he could check my other arm, as I had started experiencing soreness. He immediately dismissed it, saying nothing would show up and did not examine it. Within a week, that same arm developed increased pain and numbness, despite avoiding heavy use and refraining from working out. I've met many professionals like Dr. Stein, and it was clear that his level of expertise contributes to an ego that comes across as dismissive. He appeared rushed and condescending during all visits. When I had a few additional questions to better understand the procedure he said he only had limited time to answer. After waiting over 2 hours, I would expect at least 15 minutes of clear communication before a procedure that carries risks. I understand his practice is a business, but business also requires trust, communication, and respect. Patients want to feel confident in the person operating on them. Comments he made about preferring certain insurance because they paid more were unprofessional. Regardless, he may not get paid as much as other insurance companies, but he's going to get a paid a large sum for the surgery. While I believe he has the technical ability to perform surgery, I am not comfortable with someone who is rushed and potentially distracted. If appointments are rushed, it raises concern about the level of care during procedures. And he may even rush through the surgery to get to another appointment or procedure, which leaves more room for error. The reality is doctors cannot guarantee outcomes, but they are responsible for proper care, communication, and follow-up. Once you sign surgical paperwork, you waive many rights--even in cases of error. If there were stronger accountability systems, I believe Dr. Andrew Stein would treat others with more respect. I am aware there are legal avenues if something goes wrong, but I would prefer not to be in that position due to lack of accountability or care. His staff appeared disengaged and under pressure. I've worked in environments where teams create a welcoming atmosphere--this did not feel like one. The way he spoke to his staff suggested stress and tension. It seems like a 50/50 chance of a smooth and full recovery without complications from him and his staff. After reading additional reviews, my experience seems consistent with others, which validated my instincts to seek another surgeon who felt more respectful. *To previous and future patients: trust your observations and instincts. If Andrew Stein feels like the right fit, he may help you. If not, you have options. Sometimes going a little further for the right provider makes all the difference. Appreciate everyone who has shared their honest experiences.

Villa Fairmont Mental Health Facility is a house of horrors. I've been here for months and it's…read morelong enough to tell you that you do not want to come here unless you are desperate and have nowhere else to go. The doctors are phantoms. You never see them. The place is run by entitled nurses who have a lot more attitude than compassion or empathy. The best thing about this place has been mental health worker Peaches. This place needs to build her a statue. She really cares and she brightens up my day. There are a couple other workers but I'll leave them anonymous. Some people who work here really do care. Some staff are just here to sleep. Treat you like your less than a dog. It's been absolutely horrible being here during the COVID-19 outbreak. Where normally I would get passes I've been on lockdown for over four months. That's enough to drive anybody pissed. All I've been looking for these people to do is to help me find a place to live and they can't even do that. Plus when you get here they don't tell you they're charging you $1,000 on top of whatever they're getting from your insurance. It's one big scam. Please do your best to bond with your family and don't come to Villa Fairmont.

On top of not feeding me enough, losing one of my bags and having a lying Doctor, one of the…read moreemployees harassed and then even assaulted me giving me a black eye. They even gave me a shot for defending myself and kept him around. Anyone should avoid this place.