5 stars for the staff that worked 4/24....great service from the time I walked and during the whole process....extra shout out to the Front Desk, MA's and the Dr had a great bedside manner!!! read more

Waited over four hours in the waiting room. numerous other patients were complaining about the wait time also. Dr. Wilson would not return emails phone calls from myself or my insurance adjuster, only about one out of four phone calls will get answered. They must not pay their doctors very much because 9 out of 10 of all their employees across the board are incompetent. I have had over 50 visits at Concentra over the last 20 years and nothing has changed. Stay away. Worst place ever. read more

If I can give this establishment a zero rating, I would certainly do so. Some of the ladies in front desk are nice, but some are very mediocre at their job. I am writing this review for my fiancé, who does not have Yelp. However, I believe it is important to inform others about the conduct that has transpired in this location and to caution potential patrons against wasting their time here and experiencing humiliation. We will also be taking this matter to the California medical board, ensuring that this issue will not be resolved without consequence. However this is was transpired on Monday, August 3, 2026. My fiancé's experience at this location with Sheenkai Ameer PA was profoundly disappointing. She dismissed his concerns, repeatedly injured his ear after he requested that she cease, and made unsubstantiated allegations regarding about his mental well-being. Her conduct was consistently disrespectful, culminating in her expulsion from the facility. As a result, he incurred significant time loss, experienced profound humiliation, and was compelled to retake the test at an alternative location. I sincerely hope that this facility takes responsibility for such unprofessional behavior. read more

ive heard bad things about concentra. so i walked in expecting bad things. but the front desk people were really friendly and helpful as well as the staff. it felt professional and it is professional. i did just come here for a pre employment drug hearing and vision test though so im not sure how a regular patient expericne would be. but in my opinoin, it was pretty solid. but the wait though, they werent lying about that, took nearly 2 hours read more

I came in yesterday for a physical and drug test and was told the wait would be about 2.5 hours, while the physical itself would only take about 1 hour. Because of that, I scheduled an appointment for today. Even with an appointment, I still waited 45 minutes before being seen, then another 35 minutes just for vitals and the urine test. I was unable to complete the physical because the wait was still too long, and I had to leave to pick up my child from school. read more

I got here today at 8:05 am December 15 2025 and it's 12pm no one has called me, very lazy and arrogant staff especially receptionist because whenever I asked she said you are the next one and others are just going and i am the one waiting I will never recommend anyone. Worse experience ever read more

Poor customer service, staff just chat, laugh loud and check their phones in the back while patients wait for a long time to get service.

I was experiencing shortness of breath and flu-like symptoms. The lady at the front desk took my insurance card but could not verify that my insurance was in-network. I called the insurance customer care for assistance because your staff could not locate my insurance. The insurance card has a website and phone number for verifying coverage, but she did not even attempt to use them. Just because my insurance is not well-known, they acted clueless and tried to turn me away when I was very sick. The front staff at Concentra tried to send me away even though I could pay out of pocket. Please train your staff to be respectful and compassionate towards patients, and ensure they know how to verify insurance coverage. My insurance was willing to call this location to confirm coverage, but the lady at the front desk said she needed to send me paperwork, even though she was on the phone right in front of her. They did not take the urgency of my situation seriously while I was coughing and other patients in the lobby could hear my personal information. My HIPAA privacy was violated. All this added stress on top of my need for medical attention was overwhelming, and they informed me that the wait would be "2-3 hours." It seems they prioritized the DOT physical and drug tests, which can wait, over immediate health concerns. I spent 5 hours here just for a 2-minute time with the doctor. And paid $215. I just felt worse after coming here read more

Front desk and staff does a good job. It's the (PA) Physician Assistant short Latin lady who thinks she knows everything, very rude and opinionated. She thinks she knows better than the treating doctor and doesn't know what goes on between patient and doctor but again she thinks she knows everything and what's going on in everyone lives. She treats everyone on Workmans comp horrible and says that we are "all" taking advantage of the system! Only if she new! She shouldn't be in a role where she can affect someone's livelihood. She is wrong on every level... read more

I was injured from work and was referred to go to this location because their Pleasanton location is always fully booked. When I arrived, I sat there waiting 15mins. The therapist came and introduced himself. He asked me questions about how i was injured and when it started. He was very thorough and i didn't feel rushed. He was really good . They had me on a six visit session. My biggest peeve was after my third visit, they had scheduled me with a different therapist because my initial therapist was not available. I preferred to stay with the initial therapist since he was the one who knows my situation. I felt it was very unprofessional to switch therapists. It was already inconvenient to have to drive out. Not a place i would recommend. read more

Terrible! I came to do two blood samples and two drug test, which were lost due to labeling and improper handling procedures. What a waste of time! read more

I would give 0 stars if I can. I am usually very considerate of businesses and often give a good review but our experience with this facility is the worst. I came to be seen for aware work related injury. I obtained this injury when I was tasked to climb up and down the stairs for seven hours while lifting at least 20 pound glass and other equipment. I was initially diagnosed with Achilles Tendonitis and Bursitis by our provider. I was even advised to file work related injury so I did. I was given a boot and crutches to assist with my walk. The day of my appointment with Concentra San Leandro, the PA-C looked at my foot, pressed the injured part. I was told that seven hours of going up and down the stairs was an "EASY TASK". This inconsiderate provider even released a paperwork stating that he is "ready to go back to work in full capacity" ignoring the fact that I CANNOT WALK. NO COMPASSION and CONSIDERATION. Please do not go to this facility! You deserve to be seen by providers who will look into health with lens of empathy. read more

Came in around 9:20am to check in for my 10am appointment. Didn't get called in until 10:20am. Waited in the room for another hour to get my physical. Very frustrating and a waste of time. read more

Needed to do a physical/drug screening for new employer. Came 1st thing in the morning to avoid the hassle. Araceli welcomed and even helped me when I needed a form. Highly recommend read more

Concentra Urgent Care - Entrance - Urgent Care Near Me - San Leandro, California

I will give this place zero stars. I spent my money to print out the required papers for today. And came at my appointment time and was told that I was late and I have to make another appointment through my job. Very unprofessional after I sat here for 30+ minutes and the nurse was rude asf upon entry. I definitely will not come back here again I do not know why my job sent me to this one out of all places read more

Useless urgent care. Do not choose this place for any type of medical concern or condition. They won't do any diagnostic work, including basic lab work. Going to a circus to see a clown doctor is more helpful than going to this facility for a medical evaluation. read more

Worst customer service ever! My boyfriend had an appointment at 11am & got there at 10:40am & they are just now seeing him & it's 12:25pm now ! I do not recommend this place !! Everyone that works there needs to get fired!! Everyone that came after him was seen first & had him waiting even though he had an appointment that wasnt accurate at all!!!! read more

Experience today at Concentra I worked with the office manager he was very nice the whole staff was great they took me in they told me it was gonna be a wait and he said if you're willing to wait I waited it went by very fast I had a TV they were just very attentive and understanding and I would recommend you come here have patients leave your attitude at the door outside and they'll be more than willing to help you get there early and have patience at the end of the day we are the ones that need the job not them I appreciate you all have a wonderful weekend! read more

Concentra Urgent Care - Urgent Care Near Me - San Leandro, California

My husband had to get a drug test and physical done for work but they only did the drug test. When we told them AGAIN, to do a physical we waited ANOTHER 3 hours.... In the end they lost his paperwork and we weren't able to be seen before closing. That says enough about this place. I will be letting my husband's employer know to no longer said employees here for their appointments because they're clearly not organized enough to handle having more than 1 patient a day. Unfortunately I cannot give the 0 starts but they 100% sees we've the poor reviews and stars they already have. read more

Do not come here very dirty very unclean also unprofessional doctor very rude came here for an evaluation because I got injured at work and didn't even do exam just look at my paperwork and gave me a a random restriction she put my health on the line absolutely careless do not come here whatsoever avoid coming here.!!!! read more

This office has one of the worst service I don't know who or where this people graduated but they need to go back to school or get their tittle or certificate removed asap is crazy how they never find anything wrong with people and they want to make it seam as if its all in patients head I think they are in the wrong field then if they think they are psychologist because real doctors they surely are NOT. Don't waist your time and money to this clowns they wont help you and for sure they are not real doctors maybe they got their certificate in a cereal box because even I can give better service than this clowns read more

I would give 0 stars if I can. I am usually very considerate of businesses and often give a good review but our experience with this facility is the worst. My husband came to be seen for aware work related injury. He obtained this injury when he was tasked to climb up and down the stairs for seven hours while lifting at least 20 pound glass and other equipment. He was initially diagnosed with Achilles Tendonitis and Bursitis by our provider. He was even advised to file work related injury so we did. My husband was given a boot and crutches to assist with his walk. The day of his appointment with Concentra San Leandro, the PA-C looked at his foot, pressed the injured part. She told my husband that seven hours of going up and down the stairs is an "EASY TASK". This inconsiderate provider even released a paperwork stating that he is "ready to go back to work in full capacity" ignoring the fact that HE CANNOT WALK. NO COMPASSION and CONSIDERATION. Please do not go to this facility! You deserve to be seen by providers who will look into health with lens of empathy. read more

This urgent care is very garbage, the staff is so rude, I don't want to come to this space again.

The staff at Concentra (E. 14th San Leandro location) went above and beyond to make sure I was taken care of. I arrived at 3:10pm after being turned away at Embarcadero and Hegenberger locations for a physical. Even though this location was busy, the manager as determined to make sure I was seen and was transparent about the wait time. He jumped in to help with my bloodwork while waiting for other members of his staff to be free to take over. I have tiny veins and most phlebotomists stab both arms multiple times before being successful. The manager (I think his name was Enzo?) was successful on the first try and made sure I was ok when he saw that I was afraid of needles. Amanda (medical assistant?) offered me a bottle of water after and took over with the physical before transferring me to the care of Dr. Ugbu. Everyone was so thorough, pleasant, and professional. read more

If I could give ZERO stars, I most definitely would. Currently sitting in the waiting area - I've counted almost 10 people (who have arrived after me) being seen before me. I arrived here at 9am and have been waiting for an hour now.. I went to ask the receptionist how much longer it would be because the person who arrived AFTER me, was able to see the doctor before me. She said it would be ANOTHER 20 MINUTES I'm only here for a pre employment physical and they have me waiting for ALMOST AN HOUR AND A HALF. This is ridiculous. If you could, please refrain yourselves from going to this location. read more

The only reason Im giving it a 1 is because of the front desk. I came there for a DOT Physical and they had me see the "PHYSICIAN ASSISTANT " well off top she came in as if she knew what she was talking about. She didn't take my History into account. She was very rude, demanding and unprofessional telling me what she should or could do never letting me talk , aak questionsor even explain. She only gave me 3 months for my DOT because of so called glucose in my urine and I could be Pre-Diabetic or have diabetes and needed medicine but when I went to my PCP and did a urinalysis it showed NO GLUCOSE AND IM NOT PRE-DIABETIC OR EVEN HAD DIABETES. I told them the results and still nothing She then came back with an excuse that I needed my sleep apnea test(already took one and it was low don't need a machine) and a healthier lifestyle. Again she didn't ask me my history or even took my history into account that I've already done these things. Then the killer part is she said my circumference of my neck !! Now she's trying to find any reason, I've already proved everything else. At this point I'm pissed off because this is my livelihood and my profession that's at stake all because she's a know it all and dont ask questions and thinks she knows everything and cant be wrong. She's very rude,unprofessional and feels she's right at all times.I even talked ro the office manager and that was a waste of time. I'm filing a complaint and I would NEVER come back there AGAIN I wouldn't recommend this place to my enemy. This is worst experience and I've been a professional driver for over 20+years . I'm convinced that shes trying to cause me to lose my license .She also put all this on my paperwork so now Sacramento is thinking somethings wrong or going on with my health. read more

I was sent in this Concentra Urgent care because I was assaulted in the workplace unprovokely by a patient. I was hit hard at the right side of my head hitting hard my right ear. I have 8/10 throbbing ear ache and headache and the side of my torso were in pain.My BP was ranging 198/102 because of pain. I was feeling nervous and can't help to cry because of the trauma I had. The nurse was thorough, calm and reassuring as he do his assessments but the treating Physician Akunna Ogbu had a stern look, a proud intimidating tone as she introduced herself and got the otoscope abd just look in my ear and said" it's normal you can go back to work now..and why is your right hip in pain when you are hit in the head?" Her looks to me and the tone of her voice has no compassion, she asked so rudely. I demonstrated what happened , that the assailant hit me with a closed fist in the head hit hard my right ear and my side was stretched out almost fell but was caught by a coworker preventing me to fall. She handed me the paper telling that i can go back to work immediately without restrictions. I didn't say anything to her, I slowly went out in the clinic,so distraught about how she treated me. No empathy, no compassion. This doctor should be taught Therapeutic communication, kindness, and humility, and maybe needing a HEART. I've been in the medical field as an RN but never in my life I had an encounter with a very rude Doctor like her. I pray that she would not experience nor his parents and family nor his friends and relatives be treated like the way she treated me. read more

This is literally the worst place to go for pre-employment physical's or drug screening. I was there early in the morning like the girl recommended me to come when I called in asked to make an appointment I made an appointment and came in early and I still had to wait four hours!!! The establishment is ran by Latinos and they told my boyfriend (black) he couldn't wait inside with me but everyone who spoke spanish had their families in there waiting with them and they didn't have no work getting done! So not only does the service suck but they pick and choose who they want to wait in their nasty little office. I probably have Covid from them now. read more

Came in at 8am before they even opened and finished at almost 1 pm!!!!!!! This is crazy insane, the BP they used was a manual and the reading was a perfect 120/80?!? If your a nurse you know this exact reading is impossible! Im sorry but WALK INs should NOT even be possible this place should be by appointment only. One provider is not enough this company needs to rethink its strategy and upgrade their medical equipment and process. read more

It's my first time here due to WC. They have hand sanitizer at the front...most waiting room chairs are used to create counter space between the front desk and patients coming in. The waiting room was full so I waited outside until it cleared. I was a walk-in and I was there a total of 4 hours maybe. Lots of waiting and a few mins with the doctor. Establishment was clean and the doctor took extra cleaning precautions. Plenty of parking. I honestly thought I'd be there longer...we'll see how PT and follow ups are. read more

Went in for workman's comp. Let's see, they were an hour late every time I went. The doctor was belittling and condescending. Needed paperwork filled out and after weeks they've refused to do it. Want to see how bad healthcare is going here. read more

I'm being seen here because of work-mans comp through my job. This is the 4th time I had to come in for updates while I'm on leave and physical therapy. Had an appointment at 10am wasn't brought back to my room by the nurse till 10:30 she then tells me my doctor is two patients behind so it'll be a little while. I wait another hour in the room it's now 11:36 and a different doctor is taking over. He sees me for 5 minutes and tells me he's done and will send the nurse in to give me my discharge papers! This is ridiculous and although I told him I'm sore and can't move he said it won't hurt you, so do it. Rude and not efficient these doctors are always rushing in and out, don't listen and we're always waiting for more than an hour for a quick exam! Don't come here if you have a choice it's a joke. read more

I have gone here twice for a work physical and once for a work drug test. And each time I have had a good experience. The staff is nice and efficient and the physicians are great! read more

Well it took me about an hour from arrival to departure, prescription in hand. Not bad I guess. Do visit their website, they have a $10 coupon! I didn't realize this in time. http://www.ushealthworks.com/Docs/UC_web_coupon_exp123114_WSITE.pdf read more

I really don't have to say much other than I agree with all these one stars. I don't think I've ever seen a business on yelp with that many one stars. I had no choice to go there my job had sent me. read more

I had a good experience with this Concentra location. I came in for a routine work clearance exam after being turned away, with an appointment, at the Concentra location on Merced because they were shorthanded. I waited about 1.25-1.5 hours without an appointment, which wasn't bad at all. They were clearly really busy but I really appreciate that the staff worked to get me through. The staff was also very thoughtful and explained each test to make sure you were comfortable with each exam and feeling well afterward, which I'm sure is helpful for people who haven't been through the process before. I would request this location again in the future because the staff is great, the facility is very clean, and they are very efficient overall. read more

I would leave a 0 star if available. I was seen today by Dr Ogbu Akunna. Never in my 33 years of life did I experience unprofessionalism and rudeness like I did today. I was being seen for a knee injury follow up. However the first thing she asked me when she walked in the room is if my lips are okay? Nothing to do with my injury I felt she was being petty. I do have lip fillers and was wearing my retainers. Idk why she felt she can comment on my lips when I wasn't being seen for my lips. She said my X-rays and exam was fine so she was going to close my case I asked her why I still have pain. She then went into the hall left the door open was whispering to a colleague like I couldn't hear about my case which is a violation of HIPAA. My appointment was at 12 she didn't come in until 1245. This was my first time going to this location I usually go in Fremont. This one was more convenient for me cause it's closer to home. She was in a hurry because she was behind so that's why I felt dismissed. She stated I don't like when people come here from another location cause then I have to look at the paperwork. Like it's not her job to do that. I basically felt like she didn't want to help me because she had to read my case. People go here who are injured and in pain. Who is she to tell me what I feel. Now I have to reopen the case with my adjuster all because she's bitter and miserable. I was crying because of this experience. I left a complaint with her supervisor and I'm also filing a complaint through the board. I felt like she didn't care because that's what she showed. DO NOT COME TO THIS LOCATION OR SEE THIS DR. Very unprofessional.. read more

Checked in at 0930 for a preemployment physical and waited 5 f*****g hours before being seen. If I didn't have to do this for a job I wouldn't have waited that long. I have never in my life waited this long for a medical visit. read more

After reading everyone's review and the automated comment from the business about their change in process to reduce patient wait times, there seemingly is still no change in wait times after several years. They are so S L O W. I got there at 8:15 for pre employment and did not leave until after 10, so you honestly can't even blame it on them being busy as I was one of the first people in that waiting room. Honestly such a disappointing place and not quite sure how the are still open. read more

Had a 10am appointment was about 5 mins late when I checked in... It is now 10:45 I have yet to receive any instructions I haven't been handed any paperwork to complete... There are people coming in after me that have already been seen. Finally I got called at 11:10 approx 1 hr and 5 mins after I signed in. Come to ind out the front desk messed up and put my chart time as 10:20 Ggggrrr. Lets see how long before the r actually see me. 11:30 still not done. I laughed when they asked what time I wanted to make my follow up appointment I said 8am maybe then I will have a chance to be seen on time. One positive was the nurse Debbie I believe is her name she is very sweet and understanding. I see why your blood pressure is up! LOL that made me laugh! read more

Concentra Urgent Care - Between 138th and 139th st - Urgent Care Near Me - San Leandro, California