Generally, going into this post office you do experience a decent level of service. I can't complain about the window service.
It's their delivery service that needs to be addressed. I have had my job and two credit cards freeze my accounts because mail was being returned to them for no apparent reason. The insurance company had their item returned. One employee left my mail on the porch and it had been raining that day and then continued to rain later. By the time I got home, the books I ordered were wet and basically destroyed. Thankfully, the company that delivered them said they would replace them with no questions asked. I received a letter from another credit card telling me this was their third time sending me a letter and wouldn't send another one. I never received the first two because the post office returned them even though my address was spot on. The post office would never accept responsibility except to say that where I lived - we were an auxiliary route. More or less, the people that do deliver my mail have to be begged to do it because it's not their normal routes and it's generally someone different each day. They suggested a P.O. Box. To that excuse my response is that I can understand the first time and I might even understand the second time but going beyond that it's just an excuse and one you don't even care if you clear it up or not. I do understand that the post office is hurting but there's no reason to return mail that I verified was correct with the sender all the way down to the zip plus 4. These are just lazy people.
I've had to call my job twice, three different card companies, a book publisher and the insurance company because of THIS post office claiming the address wasn't perfect (never mind that the address was correct each and every time) or that they didn't know I was there (never mind the change of address that was filed).
I only gave them two stars because their window service employees are wonderful! read more
