This is one of the busiest Post Offices that I've ever seen in terms of the sheer number of people…read morewho are in and out at any given time of day. With that being said, it's disappointing that the staff often moves at such a slow speed regardless of the number of people in line. Without exaggeration, I've seen lines of customers out the door on several occasions, with no apparent reaction or sense of urgency on the employees' part. This location has an automatic postal machine (APC), which I'm sure was installed to help alleviate customer wait times, but this location really could stand to have two APC machines. It seems that many customers not wanting to wait in the long lines trickle over to the APC, and it further seems that a good percentage of those customers have never used one before, which makes the "efficiency" of the APC a moot point when you're waiting for slow employees AND slow first-time APC users. My bottom line recommendation is that if you must mail something here, come after-hours (this location is open 24 hours) and use the APC. You'll get a lot more done, a heck of a lot faster.

just moved to this area and still yet to get my mail. went in post office several times to sort out…read moreand they really do not know what they are doing there. was no resolution other than pass the buxk.

Last week, I had to send some important documents off. I usually go to Highland, but didn't want to…read moredrive that far. My experiences at the Tolleston branch were soooo horrible, just got tired of the rudeness. This was at least 2 to 3 years ago. My parents used money orders, it's just what they believed in. So when I'd go, the machine would always break down. It was terrible. One lady was so horribly rude, it was ridiculous. When I'd come in she'd roll her eyes, and just be surly!! Then she'd whisper about me to her collegues. This was the 15th & Broadway mostly. Just got tired of horrible service. When I walked in the post office, Teala, hope I spelled it right, was helping another customer. She was so pleasant, conversing with the customer, not rushing her away, answering all her questions. Then the next customer she did the same, accepting her box with no problem. Then it was my turn. I explained what I needed, she explained the process, and even printed my receipt without me having to ask or press the button. She was very thorough and that was definitely A1 customer service. Now I also agree with another persons review. The post offices are waaayyyyy out of date. No self service machines, dark and dingy, still using the old money order machine, and the look is still from the 70's. Not sure what we need to do to get an upgrade, but hopefully it will happen soon!! But thank you Teala, I lost hope in my local post office, and now considering returning.

I used to think all US post offices were about the same. Then I moved to Gary, IN…read more It's a little on the dingy side and everything is in various states of disrepair, but that's easy enough to overlook. The real problem is only one person works there, which can make things a little slower than usual. It's not Brenda's fault; she's doing the best she can with what she's got, but it still kinda blows. Probably worse for her, though, so I try not to act like a turd when I'm there. Case in point, the computer system wasn't working one day, so as the lone employee, Brenda had to simultaneously assess the problem, call the help line for assistance, retrieve packages for people with delivery notices, and rescue someone who couldn't unlock her PO box. Needless to say, it took a while for me to get my stamps. Also, they are closed every day from 12:30-1:30 so Brenda can have lunch. That's totally reasonable, but it doesn't happen in places that have more than one employee. Grrrr. And every now and then you find a handwritten note taped to the door saying "Sorry, we're closing at 3:00 pm today" or something similar. Don't get me wrong, Brenda is awesome and she has a really cute hairstyle, but all these USPS shortages are really bumming my stone. BTW, pick up M-F is 5:00 pm, 12:00 on Saturday.

The two ladies who work in this post office are outstanding. Kind, friendly, and very helpful…read more Definitely my new favorite location when I need to mail a package, registered letter, etc.

I really like having a post office near my home in Miller Beach and think my mail carrier Cody is…read moretremendous. My puppy Snoopy isn't so fond of people walking around my home and seems to especially like to bark at our mail carrier but Cody took the time to meet Snoopy and become friends. This was especially terrific and reminded me of when THE DOG WHISPERER introduced a dog on his TV show to the mail carrier with success. I'll forever be grateful of Cody and the Gary postal service, thank yoU.

What a shocker, a post office with rude customer service. Called to see if my package was there…read morebecause it said online they couldn't deliver it. I then went there to get it and told the lady I called and was picking up a package. She just stared blankly at me and rolled her eyes. She still did not say a word. So I said do you need to see my ID and she still didn't say anything as I handed it to her. She gets the package scans it and hands it to me. Not one word came out of her mouth even as I said have a good one. Unbelievable, how did she even get hired.

The service is always great! Employees are always very…read morehelpful and friendly. Will definitely go back.

Well being this close to Christmas, I didn't expect anything less than a line however, line moved…read morequickly and I was able to get my package off in time. The hardworking staff were Amazing as usual. I love how the always say "Sorry for your wait " and I always really Believe them. I am So Appreciative of All of the workers at the USPO and if No one ever Tells You that you all are Doing a Great Job...I am Today. APPRECIATE all that you Do.

I used to do business with this store. Looks like I'm not alone, reading others reviews…read more The staff in this store are horrible and hateful. They act as if every customer is really annoying, and putting them out, while observing and experiencing my last few visits with this store. Maybe they should check into seeing if UPS would raise the hourly wage to help retain and keep more pleasant owners, staff, and employees of working age, to help create smoother transactions that don't irritate the job working day. I highly recommend going to another store, even in another tow, to help you with your UPS needs. Shame on UPS, for not keeping up with who is representing their company.

Josie is very rude, condescending. watched her scold an elderly lady because she didn't tape a box…read moreproperly. sad young people think it's ok to scold elderly people

I have mailing addresses at UPS Stores in Wisconsin, Illinois, Indiana & Michigan. The UPS Store in…read morePortage, IN stands head and shoulders above all of them. It's all about great service and store manager, Ms. Kim Lopez, goes the extra mile for me and all of the store's customers. Wouldn't trust my valuable parcels to anybody else. Thank You!

Today, I visited the store to return a defective item to Amazon. The clerk insisted that I had to…read morepurchae a brown box for $17.90, although the item was neatly packaged in the manufacturer's box and I had already printed a label. The clerked pulled off the label, I assume to attach to their overpriced box. I left with my package and the label and went to the Merrillville UPS store. The clerk kindly reattached my label and shipped the box off as I had repackaged it -- at no charge to me. Watch out for stores making a profit by insisting that customers must purchase items and services that they don't need!