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    1st Signature Lending

    1st Signature Lending

    (7 reviews)

    Buyer Beware! I've been in the business of buying and selling homes for several years. The…read moreclosing with 1st Signature Lending was by far my worst experience. Originally slated to close on 11/22/22, we actually closed on 1/23/23. Days before our original closing, the lender realized the buyer didn't have the needed work history. I certainly don't fault the lender for the buyer's work history, but this should have been apparent weeks earlier. As our second closing date approached, the lending company failed to file the neccessary form with HUD causing yet another delay. At this point, I began guiding them every step of the way as if they'd never performed a closing with reminders like - have you schedule the appraiser? Even this wasn't enough. When they scheduled the "rush" appraisal, they still offered a full week turn around time. When I politely reached out to the appraisal company, they were able to turn things around much more quickly. The buyer's realtor had to send information they needed (all available in public records) as they didn't appear to know how or where to find it. Potentially the most frustrating part of the process was when I escalated my concerns to the VP of Lending, Matt Bridgeman. I hoped he would get involed to assist the team in the challenges. Instead he made false promises to "keep me in the loop" and "get back to me after talking to the team", but never actually returned a phone call. I would not recommend this company.

    Wonderfully friendly folks, that truly care about you start to finish with your new construction…read moreloan. Cannot recommend them enough.

    First Option Mortgage

    First Option Mortgage

    (6 reviews)

    My husband called Monday to ask a few questions, and the senior loan officer who received the call…read moreinvited us to gather our information and meet with him Thursday, which was the first date we could. We met with Aaron S. Brown. His explanations were clear, and he gave us exactly the information we needed to proceed. He even prepared us with information we did not know to ask about, further clarifying the process. We have been working with another mortgage broker for months, jumping through hoops just to be met with further hoops. Within days of calling and minutes of meeting with a First Option representative, we accomplished more than we had after months' working with the other. Mr. Brown was very clear, knowledgeable, helpful, and polite. The day of our visit, there was a winter storm and we had car trouble which delayed us a few hours. Mr. Brown accommodated our last-minute emergency, and was still able to meet with us within minutes of our arrival at the office--no wait, no hassle, all assistance and answers. Their slogan is "The people you call first." I whole-heartedly agree.

    First Option is the best! I was a first time home buyer and very clueless of the process but Jarad…read moremade it go seamlessly and answered any and all questions I had along the way. Even after my loan was processed and had been living in my home for a few months Jarad still helped me with questions I had following. I highly recommend Jarad, Brandon, Lisa and everyone else at First Option.

    US Bank - mortgagelenders - Updated May 2026

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