I did not want to give this business one star. unfortunately…read morei have no choice. Currently i am still waiting for plastics to be put on the remaining parts of the couch. Having paid my money in full, i should not have to keep on calling Mr.Pena and wonder when he will show up. Deciding not to show up on the day that was planned, is bad business. not showing up on the rearranged date is even worse.. Poor communication, Poor customer service.

Mr. Pena is the best kept secret in upholstery in NYC. He covered my two antique chairs three…read moreyears ago, and I still get compliments! I cannot rave about the quality of the work, the customer service and the professionalism enough! I would give six stars if I could.

If you want Premier quality control combined with remarkable design process and incredible…read moreexecution resulting in the most magnificent furniture pieces then this is it. As a designer it is refreshing to speak with someone who speaks the same language, who can rise up to the challenge and finish with works of art. From his superb finishes to the metalsmith details - not many if any can match. This is the Bergdorf's of Upholstery - only quality seekers need come - a trade treasure. #tradetreasure #jandpupholstery

I had a horrible experience with J & P. I wasn't happy with a sofa they did & they refused to fix…read moreit. They held that sofa & a love seat which was also there (but unfinished) hostage until I paid for the work which I hated. They bullied me & lied about what had been agreed to. My fault though because I didn't get it in writing. Big mistake!

I had a big piece that I needed packed, transported and set up. They did an excellent job in caring…read morefor my valuable piece. I would recommend this company.

Amazing establishment with a beautiful selection. Mr. Kermanshah was especially kind and helpful…read more He treated me like family! Cannot recommend this place enough.

Hamid is so welcoming and helpful. He made us feel right at home. I bought two beautiful rugs from…read morehim recently. They won't be the last that I buy from him. If you are in Manhattan and are thinking about it, go visit him.

Would love, love love to say great job. Charming guys, both. One of my own grand mother's chairs,…read morewhich I paid extra to be stuffed with horse hair, was not so stuffed. My experience was that a bill of goods was willingly served up to me repeatedly, even when the stuffing of said was exhibited and was clearly not a natural material and far from horse hair. Promised return of any extra material was not done. Promised making of over-covers for the chair arms was not done. My experience is that I was not dealt with squarely. That is my experience. Thank you.

Nothing to say but GREAT JOB! Rob and Eddie came over Covid masked with many samples. I found…read moreexactly what I needed to bring life into a chair from my Mother's estate. Terrific quality, excellent craftmanship, fast turnaround and very reasonable price. Most importantly, it sits just like new! Thank you!

We should have taken the previous negative reviews more seriously. Although the location may be…read moreappealing, our experience was disappointing and unprofessional. We cannot recommend this business and will not trust it with any of our other pieces for repair. And we felt the experience was so disappointing that we would not even buy anything from this place, despite the convenient location. We brought in a piece for minor touch-ups and to glue back a small, approximately 1 1/2-inch piece that had chipped off. We clearly explained that we were not asking for a full repaint, reconstruction, or extensive cleaning. The owner "Bob" initially quoted the work at "under $200." We then started talking to the owner. He even asked personal questions including how much we money make, "Do you make $150?" In any case, the work was given to another man, who looked 40s/50s and appeared very rushed from the get-go. He initially had to leave to purchase glue. After about 45 minutes for the glue to apparently dry, Bob told us the total would be $200. He said the full $200 "was implied." During this short time, we overheard negative comments being made about customers. Bob looked at photos of the piece (taken by another employee) and both said they were not happy with the work, and that the guy in the back rushes too much. We were asked to return a few days later. We did so. When we arrived a few days later, we were not told that the additional touch-ups we had discussed had not been completed. These areas had been marked with tape. When we returned, Bob directed us to enter the workshop and inspect the piece, but he did not explain that the work was incomplete or personally inspect it. Nor did he even know that the work wasn't done. The same 40s/50s-ish age guy in the back told us he "doesn't have any patience" for this type of work. He made dismissive comments about the piece, said "Bob is too old" to do the work himself, and refused to address the minor areas we had specifically discussed with Bob prior to leaving it. When we questioned the worker in the back why the agreed-upon touch-ups had not been done, he raised his voice and told us to leave the workshop, saying that we were "in his space." We found the interaction hostile and unprofessional and even kind of abusive. He even called us a derogatory term. This was especially confusing because Bob had directed us to inspect the piece in the back. The worker then told us to inform Bob that the work was not completed and that he was finished gluing the broken piece. He actually rejected the touch ups that owner Bob ensured would be complete by this day. But they were not done, Bob didn't know, and more troubling he didn't ensure that they would be done. Bob never inspected the work in person, did not adequately supervise the job, and did not offer to complete the touch-ups himself. Although he said he would just charge for the glue and provide a refund, we received only $40 back. The work was incomplete and did not reflect what we understood had been agreed upon. We were not expecting perfection or extensive restoration, but we did expect the clearly discussed minor touch-ups to be completed. And for the owner Bob to stand behind the work, even if it meant him to do it himself. He literally told us to go buy some supplies at the craft store one block away. So dismissive and unaccountable to his generous customers. The main issue here are lack of communication, supervision, accountability, and willingness to resolve the problem. We also explained that we had brought the piece from out of state and had other items we were considering bringing in for repair and resale. Bob dismissed this and said it, "doesn't matter." We felt even $100 was not justified for simply gluing the piece, particularly since the agreed-upon touch-ups were not done. Based on our experience, we cannot recommend this business and will not bring our other pieces here. There are many other businesses to choose from. This one does not meet our expectations in any way and found the items being sold in the store largely junk. At least with Salvation Army or the other charity based ones are better in our view because the money goes to a good cause. Housing Works, Habitat For Humanity, Re/Store, etc all have quality products without the drama of this place.

Amazing service. I come here for all my watch needs! Super friendly and great prices.read more

Amazing experience with Cecelia and her entire staff…read more Their work is A+, they are reliable, and extremely kind. I am a loyal customer for life.

My experience with them was quick, but professional and very high quality work…read more I needed to get an oversized sofa through a doorway, and after speaking with several different services, I finally spoke with Dreams. They were very prompt and courteous in their communications, and were willing to work with me on a price I could afford. Two days later, they arrived on location on time and finished the job in 60 minutes flat. Work looks very professional and I can't complain at all about the job they did. They definitely deserve your business!

Miguel came out and did a wondeful job on our sofa & our area rug…read moreafter a small get together we has in our house. Courtny was great setting up the apointment, Miguel came on time he offerd us 3 options of service for the sofa & rug, he reccomended the rug to be icked up and cleaned since there was a wine stain on the fringe, when the rug was returned the stain was gone. the sofa dried fairly quickly 5 hr and looks and smells great. I recieved a $25 off as a first time customer I highly reccomend these guys professional on time & affordable

Well, the update is that finally, they answered my calls and brought the carpet back. It is…read moreincredibly clean, almost as new and I am very, very pleased. The other reviewers who said people from the company weren't polite must have had bad luck as everyone i spoke to was extremely businesslike, understanding, and generally easy to work with.