I have been going to urology associates for over 2 years and I have been witness to their service quality dwindle down. I am not very impressed with the lack of competence in both my doctor and his nurse. Dealing with them lately has been a total nightmare and things just don't flow the way you'd like a doctors office to. I started going to Urology Associates when it was outside my insurance coverage, happy to do so expecting superior service and that just isn't happening. I would not recommend any of my friends or family to go to Urology Associates. read more

What can I say about Urology Associates of Denver? I can say that when faced with some pretty sure news, Dr Cowen provided a lot of hope. I had previously gone to a urologist in Fort Collins and he had told me that my wife and I would need to just adopt. Dr Cowen looked at my test results and started on getting my own Testosterone system working. Fertility issues with men are still a a somewhat new field and I would recommend Dr Cowen to anyone dealing with make factor infertility. read more

Dr. Cowan and his team did a great job. Professional and easy to work with throughout the entire process. All precautions were taken regarding the pandemic. The procedure itself was quick and painless. Dr. Cowan answered all of my questions, made me feel comfortable and at ease. Highly recommend. read more

When I first reached out to Urology Associates, I was actually very impressed. Unlike many of the other urology clinics in the Denver metro area, they had appointments available within a month. And when I met with Dr. Barrett Cowan for the first time, I was especially impressed with his bedside manner and knack for simplifying complex topics. But after the first appointment, things went south fast. They referred me to another facility to have some lab work done, and when I called back to Urology Associates with a clarifying question, the individual who answered the phone assured me I could walk in to their clinic and have that lab work done with them instead of the third party. Confused, I walked in -- only to find out that wasn't the case. Thankfully, I kept my appointment with the third-party clinic and eventually got the tests performed there. After my first lab test was inconclusive, a second was ordered. When my second round of lab results were over a week past due, I called Urology Associates to ask when I could expect them. That call wasn't returned for more than a week, so I called back and left a more strongly worded message. That message was finally returned after three days, and my test results were finally disclosed. A follow-up appointment was also set up to review said results. At that appoint, Dr. Cowan said, "Well this test was inconclusive, so we're going to order a second one." When I informed him this was the second test, his response was, "Oh, well then I guess we have what we need," and ordered me a blood test instead. Thinking that would be relatively routine, I was surprised when a bill came in the mail for $1,000. That's obviously not Urology Associates' fault, as this was a procedure not covered by my insurance. I should have investigated that beforehand. That said, a little education about the cost of their recommended procedures would have been great. So when they asked me to complete a second blood test to confirm that the medication they had prescribed on the basis of the first test was working, I balked. And as I was waffling, I asked if my appointment could be rescheduled. When they told me they didn't have anything available for 3 months outside of this one date, I figured, well, this isn't a life-threatening condition; the medication they prescribed is either working or it's not at this point -- and I'll find out soon enough without having to spend another $1,000 to confirm it. I was also far more impressed with the third-party clinic that had performed my previous lab work, so I began the process of transferring my records to them to determine some next steps. That's when the real fun started. When I called Urology Associates to ask for a copy of my records, I was informed that all records were handled by a third-party company (sound familiar?), and that I would need to get in touch with them. When that company told me it would take 5-10 business days to process those records before they could even be shipped to me, I thought, surely there must be a faster way, and left a message for Dr. Cowan's assistant. She promptly returned my call, and asked me if I had signed up for their online patient portal. I said, "I had no idea you had one. How do I sign up?" She says, "Well, you should have gotten an email invite." I asked her to hold on, and found said email caught in my spam filter. When I opened it, I found a link to join the patient portal -- that had expired. When I told her it had expired, she said, "Sorry, our patient portal is run by a third-party. That's not something I can help you with" (Facepalm.) Thankfully, upon hearing my tale of woe, she told me that she could just print my records and have them waiting for me to pick up the next day. Why that option wasn't presented to me at the start of these harrowing conversations, I will never know. When I returned to pick up the records, the receptionist gave me a blank stare and told me she had no idea what I was talking about. When I asked if Dr. Cowan's assistant could be contacted, she picked up the phone, dialed a number and said, "She's not answering. I don't know what to tell you." How someone could be utterly unreachable in this day and age confounded me, but undeterred, I called her extension myself and left a message. And since I had made a 30-minute drive to pick up the results, I told the receptionist, "I'll just hang out until she calls back." I spent almost 3 hours in the clinic before Dr. Cowan's assistant returned my call. And with a somewhat annoyed tone, she says, "I told the receptionist about the records, and she found them right away. I don't understand what the problem was." In summary, the inter-departmental communication at this clinic is laughable, their response times are agonizingly slow and their patient support is nonexistent. If, like I did, you end up having to go here because all other Denver urology clinics are booked, prepare to advocate for yourself like crazy. And good luck. read more

This place is just AWFUL. Incredibly rude people with ZERO compassion. We called in for my dads results because it had been a week and we had heard nothing. We talked with a nurse on the phone and I was crying because I wanted to see if my dad was going to be okay. She was just flat out mean and cold hearted and told us results she could not interpret. We then asked to speak with a physician and she said there was non available. We asked again if someone could please interpret the results and she finally put us on hold and came back and let us know the results. She then said the Dr is sitting right next to her, but will not get on the phone. After all of that a doctor didn't even have the decency to get on the phone himself and tell us my father's results. Whatever you do DO NOT put your loved ones in the hands of Urology Associates. read more

Words truly do not do justice for my gratitude for Dr. Eigner. I am an emergency physician and have interacted with many urologist, but none as wonderful, caring and with as much expertise as Dr. Eigner. I trusted him to operate on my husband and it was the best decision I could have made. The procedure went phenomenally, the care before and after nothing short of amazing. The surgery center and office staff all went above and beyond. I will continue to refer patients to Dr. Eigner and anyone in my family ever needs a urologist, he is our guy. read more

If I could give a negative rating it would be -5 STARS. AVOID THIS PLACE AT ALL COSTS. I will result in more frustration than what its worth. I had been treated in July of 2018 (if treated means only seeing a P.A.) and they requested I drop off the CT images taken at the hospital prior to my office visit. When I did, the office receptionist said they have no place to store them but bring it with me for my appointment. Oh wait isn't that the same office that told me to drop it off before my appointment? BTW I waited 3 weeks to see Dr. Bell and when I arrived he was telling the staff to have a nice weekend and I got to see the PA again. Fast forward to December 25 2018 and I was rushed to the Littleton ER where I was prescribed medication for Kidney Stones and instructed to follow up with my Urologist in 2 days (ER provided enough medicaton for 3 days). Just like in July they wanted to schedule me with a PA and I insisted on seeing the non existent Dr. Bell who had availability in 2 -3 weeks. They did offer me to see the PA in Englewood who could prescribe additional medication (NOT a Dr. that can assess and provide a course of action. I have filed a formal complaint with Aetna. Since my first experience with UA and EVERY conversation with the staff all they have ever done is apologize. They told me they are aware of their poor rating and working on it. Well for me, if there's been no improvement in the last 6 months then there is a bigger issue at the management level that they choose to ignore. I'M DONE WITH THEM. read more

My review is less than zero. I was misdiagnosed by Dr Smith and treated very poorly by the staff. I had lower left groin pain. Every health care professional I knew thought it might be a hernia so I made an appointment with Dr. Robert Smith at Urology Associates on Thursday September 12, 2019. I stated I thought it was a hernia as per health professionals I knew and other guys I talked to who had a hernia. He checked my groin area and said I had a testicular infection even though I had swelling in the lower abdominal area. He also stated that an ultrasound would be a waste of time. He gave me antibiotics and said do warm baths to help blood flow and take Tylenol for pain and to call if it's not better with no other instructions. The pain was considerably worse and the swelling on the left side of my lower abdomen much larger on Monday September 16th. I called the office to talk to Dr. Smith and I was redirected to triage nurse Shelley Gordon. She would not put me thru to the Doctor. She told me without seeing me that it was definitely not a hernia and asked if I followed the Doctor's orders, using cold and hot compresses, and wearing a jock strap for support. I said he never gave me those instructions and the pain was in my abdominal wall not the testicle. She screamed, " Don't interrupt me, the infection in the testicle would cause the pain in the abdomen." I said I wanted an ultrasound to which she replied, " It would do no good because the swelling would make the ultrasound useless, and don't tell me my job. Follow the new protocol." I actually put up with her rudeness and endured two days more of pain, then called again. I asked to talk to Dr. Smith when they sent me to her again. I explained I don't complain but the pain was now on the right side and my lower back and much worse. She would not let me talk to the Dr. and stated it's not a hernia and we can't do anything for you. Go to your GP or the emergency room". She then hung up on me. I went to the emergency room and they immediately assessed it as an obvious hernia - confirmed by the ultrasound. I stated what I was told by Shelley and the ER Dr. said she was completely wrong and actually risked my getting a strangulated hernia which could have been life threatening. I had surgery for my hernia by the very caring and competent Dr. James Downey with UC Health Center and all is good. I was not only misdiagnosed by Dr. Smith, But the follow up by Nurse Shelley Gordon was incompetent, dangerous and extremely rude. I would not recommend them to anyone. Steve T. read more

It was hard to get an appointment for my husband thanks to their terrible customer service and thanks to a nurse at the VA I was finally able to schedule one. About a week after scheduling I found out I was pregnant so I called to cancel the appointment . I called 7 times, was hung up on immediately 6 times, I even dialed the administrator but she wasn't there but finally got someone on the 7th. When I told her that I had been hung up on multiple times she said "Well I'm talking to you now." What kind of shit is this?? I canceled my husbands' appointment and told her she should check her customer service skills before I hung up. I'm so glad we didn't have to deal with any more shenanigans. read more

The staff at urology associates have been extremely helpful. Recently my doctor joined Urology Assoc. and I was concerned that there would be problems with my records. The staff was great and made sure that my results were in my chart when I had my appt. I have always liked my physician but I'm really happy that the new staff are friendly and helpful. read more

It started out well. My doc ran tests and the plan was to start injections. When he quite suddenly left the practice, I couldn't get an appointment for 3 months. I was told the other docs in the practice could help me with my condition but they preferred not to. Really shabby treatment from a practice I really regret getting involved with. Good riddance. read more

I don't usually write reviews but I was very unhappy with how I was treated and would urge you to not waste your time here. The staff and doctor were nice enough, however they wanted nothing to do with me after my kidney stone surgery. I had some problems after the surgery that were related but they wouldn't return my phone calls. They never checked how I was doing or followed up with the post procedure tests they said I needed. The doctor also changed my surgery time from 4pm to 7AM at 5pm the night before. I was working until midnight and got a message that if I didn't change appointment times, my surgery I'd been waiting weeks for would be canceled. He said this was because he had an emergency surgery but I later found out it was because I was his last appointment and his first appointment canceled and he rather get off early. Simply asking if I'd change times instead of threatening to cancel my surgery and making up a lie would have been more appropriate. Please do not go here! When you are already in pain, you need people who care and these people clearly don't. One of the worst experiences of my life they only made worse. read more

Today's media leads us to believe that medical care has become cold and uncaring. That couldn't be further from the truth with Urology Associates. Praise goes out to Dr. Eigner, to whom I was referred and who referred me, and all the staff with whom I interacted, but primarily this review is about Dr. Austin DeRosa. Dr. DeRosa performed a partial nephrectomy on my right kidney on 12/22/17. He willingly tackled what became a very complicated surgery due to his commitment to try to save my kidney; when many surgeons may have simply chosen to remove it entirely. His thoroughness and focus on the most-positive outcome possible led him to have to remove only 5% of my kidney to get all of the tumor. Dr. DeRosa is the epitome of professionalism, coupled with knowledge and experience, yet balanced with a communication style that's both easy and direct. He went above and beyond when he visited me in the hospital during the Christmas weekend. I am honored to have him on my "healthcare team" and cannot recommend him highly enough! read more