Overview Reviews Photos About Google review summary 5 4 3 2 1 4.3 (26) Reviews All pain2 Sort by Most relevant Newest Highest Lowest Veronica Howard 4 reviews I am extremely disappointed with the service at the Penfield (Platinum Building) location. This office is less than a half-mile from my home and I have used them successfully in the past for out-of-state lab orders, which makes this recent ... More Cassie K 6 reviews 5 months ago I went on for bloodwork that I was already anxious about. at check-in the lady at the counter had a huge attitude but I didn't pay much attention to it and just sat down. they ended up calling me back and it's the same lady from the front ... More 2 UR Medicine Labs - Penfield (Platinum Building) (Owner) 5 months ago Cassie, we are sorry to hear this experience. Feedback is important to us, and we would like to learn more. To help us address this, please contact our patient relations team at 585-275-5418 from 8:30am to 4:30pm weekdays. Dean Kindig Local Guide·48 reviews·192 photos 5 months ago Remarkably quick and efficient! The QR code on the door doesn't scan sometimes. If not, just walk in and scan the one inside near the door. Amanda D Local Guide·28 reviews·20 photos a year ago Very clean, new facility. I was here right at open (7am) & there were 3 people ahead of me on a Friday morning. Because they only had one employee doing everything it took 42 minutes. I really think there should be at least 2 employees for ... More 1 Veronica Howard 4 reviews 10 hours ago New I am extremely disappointed with the service at the Penfield (Platinum Building) location. This office is less than a half-mile from my home and I have used them successfully in the past for out-of-state lab orders, which makes this recent experience even more frustrating. Over the last month, I visited nine times trying to have a lab order fulfilled. Despite my doctor faxing the order multiple times, the staff repeatedly claimed they never received it. ​The staff here was dismissive and unprofessional. I felt mocked by "playful" comments regarding my personal items, and I frequently stood at the check-in desk only to find the area completely abandoned while staff disappeared into the back for long periods. When I asked for a simple 30-second check to see if a fax had arrived before I committed to a long wait, I was flatly refused. ​This lack of help was especially difficult because I recently injured my knee and am in significant pain while walking. I tried Clinton Crossings, but the wait was too long, so I ended up at Strong Hospital. Because the Penfield office wouldn't help me, I had to navigate long hospital hallways and walk all the way to the Miner Library just to print my own order. The phlebotomist at Strong was incredible and finally got it done, but the physical toll and time wasted could have been avoided if the Penfield staff had simply provided the correct general fax number or shown an ounce of professional courtesy. I will not be returning to this location. read more

Unfriendly to say the least. Communication was terrible. The tech acted like I was bothering her dropping off my mother-in-laws sample

Wait times are too long at all the locations I've used. You need to do something about it. More locations, phlebotomists, or both.

It's amazing that no one makes eye contact when you check in. The actual blood draw is fine but Barrett Dr could work on customer service at check in. Snooty was the overall vibe read more

Great lab service. I have to get my blood drawn once a month and each time I go to the URMC Penfield Lab the staff is kind, friendly and attentive. Always fast even when there are a lot of patients to be seen. They never rush you and do a wonderful job with great customer satisfaction. read more

URMC Laboratory Testing - Laboratory Testing Near Me - Penfield, New York