My 17 month old girl came in for a terrible cough and instantly they were very responsive to our…read morethoughts and concerns and didn't hesitate to run tests. She was treated with some sense of urgency and everyone was very friendly and amazing with her! They even had bubbles! Her favorite thing! 10/10 recommend over going to well now or any of the other urgent cares. We got right in on a Thursday night!

My oldest son has gone here since the year he was born for urgent needs and anytime I haven't been…read moreable to get a sick visit at his pediatrician office. They are clean, prompt, to the point, and give quality care. They are far from where we live now, but when in the area and if needed, they are there. For me I think, some front/nursing staffing can benefit from being more personable and friendly. Providers are always great.

Staff and system administrators move appointments without confirming availability with customers…read more Do not book here, they are inflexible. I needed a 5 minute med check with my primary care and after I drove 45 minutes on the one day I was available they refused to see me at the time I scheduled despite the front office attendant admitting they moved my appointment to make room for another person. When I asked why I was not contacted and if I could get my medication filled still I was refused and told I needed to wait several hours for a possible opening. After years of multiple scheduling and insurance errors by staff I will be finding any other doctor.

This drop in(!!!) laboratory station is sooo helpful. It's straight off of South Main, there will…read morebe the Rochester Regional Bone & Joint on the left corner of the building, you walk past that down the "sidewalk" (or go straight in and keep going straight) until you see a door labeled with Laboratory Testing. I came in at around 9:05 AM on a Wednesday, and there was no one ahead of me. You just check in with your name and basic info on a desktop screen by the door, super easy, very low contact. I waited maybe 5 minutes before being greeted by Kirsten, the super sweet nurse who took my info and did my blood draws. She was friendly enough to answer a few questions and have a conversation with to ignore the discomfort of needles and taking blood. By the time I left at around 9:30-9:40 there was probably 3-4 people waiting after me. Really easy, quick process, especially for my first time there.

Day of urgent care was quick and efficient. Beware of follow up. Had to call several times and go…read morethrough painfully long phone trees to wait on hold again. Finally got follow up scheduled at RGH over 30 minutes away.

Arrived to this location around 5:50 and was not seen until 7. There was one patient before me who…read morewent in to the back as soon as I walked into the door and only two more people AFTER. I heard chatting as I waited for over an hour to be seen just for what needed to be done to take 15 minutes. I would understand if they were busy but the receptionist was taking personal phone calls that's how slow this place was. Extremely disappointed, after a long day at work waiting over an hour to be seen was gruesome.

Last week I had to have a blood draw for an upcoming doctor appointment. It has been years since I…read moreused the Rochester Regional Lab at 400 Crosskeys Office Park, Suite 425, Fairport, NY 14450. It's not my usual spot but I ended up there. I am absolutely delighted with the staff there. I am needle-phobic and "a tough stick" on a good day. My veins roll, hide and often refuse to cooperate. The phlebotomist listened to my concerns and what I've learned from past --difficult-- blood tests. She looked at both arms, checked out a hand and decided to call in a more senior staff BEFORE trying to stick me. Wise, and very considerate! The second staff member did an excellent job. Not entirely painless, needles never are, but this lady, (I believe her name is Jennifer) did a fantastic job getting in and getting the blood with no mucking about. There was NO bruising even though I bruise very easily. The only mark on my arm was from the adhesive tape that I pulled off 8 hours later. Very sticky tape it was. I will go out of my way in future to use that office for my quarterly blood draws. Excellent job, both of you!

Very professional; we had a Genova Diagnostics test kit and the Rochester Regional Staff knew…read moreexactly how to handle it. No appointment was necessary and the wait time was only 15 minutes. The blood draw took less than five minutes even though it was a lot of tubes. The phlebotomist even allowed my son to watch videos on my phone to keep him calm during the procedure. I would definitely recommend them to family and friends especially those who have children with special needs. I wish they'd open a location in Buffalo!

I've been to Thompson Urgent Care a few times in 5 years…read more Staff are pleasant and knowledgeable. They always explain whatever illness or issue had brought you in for a visit. If medications are needed, you'll get prescription(s) transferred to your local pharmacy.

Don't bother with the online option to let them know you're coming. When I arrived at the time I…read moreselected, I indicated I had done this in advance from home and the woman replied that didn't really mean anything. I waited more than an hour to be seen. Other than that slight annoyance, once I was in the room I was out within 6 minutes so that part of the visit didn't drag out

My son has seen Dr. Burzynski since he was 10 months (November 2023) and has been a patient since…read morethen from when we transferred from Parkway Pediatrics (now Pathway Pediatrics). Dr. Burzynski is always so kind and understanding on our every visit. The nurses are always prompt for calling us in after checking in, and the secretaries are knowledgeable and competent. I give 4 stars because there are a couple of things I'd recommend in the waiting room area, like wifi availability, little toy sets or books to keep the infants and toddlers occupied. They don't seem to have much but the fish tank in the middle of the lobby and magazines. The one time we did have to wait for a few minutes longer it was tricky keeping my little one entertained and I didn't have data to look up videos on my phone for him. Otherwise, our experiences have been positive with Long Pond Peds thus far!

Absolutely amazing, attentive and caring staff and service, definitely trusted and recommendedread more

I found the staff friendly and efficient, and the office is clean and modern, though perhaps a few…read moreamenities are missing. Their affiliation with URMC provides for up-to-date computerized record-keeping; this allows the staff to focus on the patient.

Staff is always friendly here. They are helpful in what you are being seen for. I've been coming…read morehere for years. They are affiliated with Rochester Regional Health (Unity Health).