I had severe neck pain. We were seen right away when office opened at 8am. Dr listened well, had an…read morein-office X-ray taken, came back to explain results, and called in a prescription to our local pharmacy. We were out the door in an hour. Office was clean. Staff professional.

we had a great experience here, all the staff were friendly and helpful. we waited about 30 minutes…read morewith 5 patients ahead so not bad at all! they were very quick and provided awesome, quality care. my boyfriend had muffled hearing so we went to check why and the quickly found the small perforation in his eardrum and sent over medication and ear drops to the pharmacy. would 100% being returning

Came in with suspected strep throat and they never called me with my results and I couldn't get…read morethrough when I called them for my results. Also, they didn't give me a heads up that I would be seeing a doctor via tele health in their office -- I had no idea until the doctor's face just showed up on the iPad. And then they forgot about me in the room afterwards when they were supposed to come in to swab me. I wouldn't recommend coming here if you have other options.

Set an appointment for 11:15. I showed up at 11:10 to complete paper work. I was called to a room…read morearound 11:55. Someone came in to take my vitals (took about 5 minutes) and left. Doctor came in to see me about an hour later, asked some questions, prescribed some meds and that was it. Thank God I have insurance because if i was paying out of pocket I'd be upset. I only came here because of the convenience in location but the service isn't the best.

Great experience! Staff is very friendly and competent…read more The doctors that saw me, every time I visited this facility, were absolutely efficient and right about my health situation at the moment. I highly recommend this place!

Went in for typical fever symptoms and got swabbed, was told i was going to receive a callback with…read moreresults and never received a callback. Ended up calling in to get the results and the doctor prescribed something for me to pickup at the pharmacy. The primary pharmacy i use is closed on Sundays and i let him and his medical staff know that. They proceeded to order it to the closed pharmacy and when the pharmacy they were supposed to order it to asked them to cancel and redirect, they said and i quote "We'll call the other pharmacy and have it cancelled" There going to call the closed pharmacy to cancel an order, how smart does that sound? Doctors and medical staff are genuinely working with no brain cells. Not sure why this place is still open

I needed to get checked. Turns out for not what I thought. But! The process was fast, efficient and…read morefriendly! It's good to know they are there! Online process was easy, people from the front desk to the person who takes you vitals to the attending all were focused on making sure I was ok..They are busy ( so you need to be patient) but I was not rushed. If needed, I will go back!!

Couldn't say a single thing about the service, because I never got in…read more Waited long after the time it was supposed to open, and my appointment time. Doors still locked 1.5 hours after opening time. Finally gave up. So, may be awesome, but I plan on never returning.

Alien, I is the best hospital in Connecticut. They're taking care of my mom very well. Mental…read morehospital used to be a top 100 hospital. It's not anymore. It used to be great day. by Forbes they stink 10 times I'm glad she's there.

We were very fortunate that when a crisis occurred, the patient was in the Yale OR. Otherwise, he…read moremight well have not survived. The surgeons, doctors, and most of the nurses were top-notch. Nurses Naomi in the CTICU and Dai and Karla on SP 5-3 deserve a special shout-out for professional, compassionate and competent care. The real problem with YNHH is that it's a 45-hours-per-week hospital. It's practically a nursing home, except Mon-Fri 8am-5pm. Even then, it can take forever for procedures to be scheduled and to take place. Many departments close up shop for the weekend, and the ONLY goal for the remaining staff seems to be handing everyone, still alive, back to the active practitioners on Monday morning. In preparation for a discharge on Friday morning, a bedside attempt was made to place a PICC-line. When that failed, placement in radiology was needed, but they were unable to schedule that until the following Tuesday. FOUR extra days in the hospital, because of the weekend, and because of not enough personnel/resources to get him into IR in a timely fashion. A frustrating, and expensive delay! Enduring 4 needless inpatient days, with the noise, discomfort, unappetizing/ cold food, and increased risk of infection was unacceptable. There are reminders posted everywhere to SHHH (Silent Hospitals Help Healing), but the loudness in the hallways was intolerable. There is beeping from cardiac monitors 24/7. The CNAs, in particular, think nothing of sitting around the hallways, ignoring call bells, and loudly calling to or chatting with each other, while student nurses do their jobs for them. If the unit even has a manager, he or she was entirely invisible, and the CNAs clearly have no fear of being seen lounging or complaining. Someone's idea of management is obviously "let's put up signs," rather than actually monitoring what's happening on the unit.

You get an uneducated PA and just a referral and no medication despite history of illness. PA is…read morecompletely useless, knows nothing. This place is like entering stupidville, you get no treatment and wait times are super long despite them having barely any patients. If you want stupid waste of time health care this is your place.

I have never been so offended at a "doctor's" appointment before. Went in with symptoms of a sinus…read moreinfection that has moved into chest congestion with a cough and coughing up phlegm. Granted, it's only been three days but I know my body and I know that this will linger and I will still be coughing 3 months from now if I don't do something about it now. Was pretty much told that I only have a cold and the reason my cough lingers is because I'm a smoker-- cigarettes. Forget my symptoms-- it's pretty much my fault. And I shouldn't have come in before suffering for two weeks-- 3 days wasn't enough. But what antibiotic do you want? Are you kidding me? I have no idea what antibiotic I want. I never even said I wanted an antibiotic. I want to feel better. How about not making me feel like I'm some deadbeat that's just out there to score some drugs off of you? You're getting agitated.... I said I'd call in antibiotics for you. Really? I have no reason to be agitated? I walked out while she was still trying to make me feel like an asshole for going in. Guess I'll suffer for the next few months because it's all my fault anyway. Forget checking my throat or god forbid, feel my glands. She listened to my breathing with the stethoscope and then made her judgement. Don't go here if you haven't been sick for a couple weeks. And if you're a smoker, expect to be treated like a pariah-- you're not worth treating. And you can take your antibiotics and shove them where the sun don't shine. Since you think I don't need them anyway-- why would you prescribe them?

I brought my son in for a school physical. The front desk stuff was every helpful, I believe her…read morename was Karleene. The nursing stuff was awesome. They explain everything to my son and made him comfortable. I believe their names was Clieva (I think I misspelled her name) and Mel. The provider came in within a timely manner. I highly recommend this AFC urgent care location. The Edwards Family

This place is a joke. As a matter of fact ALL AFC's are trash! The employees are RUDE and the…read moredoctors are no better! I went here for medicine for an infection YESTERDAY and the disrespectful doctor told me "NO" she's not giving me any medicine because she doesn't know what I have EVEN THO I showed her slow ash the pictures!!! I was horrified about what was in my body and she did NOTHING to help and was very smug and rude about it and as I walked out visibly upset, she had the nerve...to say "have a good day". The only reason I didn't slap tf out her is because when I get my diagnosis, IM SUING TF OUT ALL OF THESE PRACTICES!!! The last afc in Danbury I went to last year, I asked to speak to the doctor because the front desk GIRL was being rude and because I asked to speak to the doctor...SHE LITERALLY called the police on me. She was Spanish and I'm African American so we all know how that turned out. The lady yesterday was Spanish as well. Like I said I'm just waiting on my diagnosis and it's over for them. IM NEVER going to another afc and I'm gonna make sure NOBODY I know goes here either. COMPLETE TRASH!! I drive to Oxford and went to Priority one urgent care and the ENTIRE STAFF WAS SYMPATHETIC. She gave me some medicine to hold me over and gave me a kit to be tested. I didn't even have to take them back the kit, she arranged it where FED EX CAME RO MY HOME TO RETRIEVE RHE PACKAGE. She was so kind and empathetic. I'll never go to another urgent care. NEVER!!!

I have had the dubious honor of checking into the Branford Go twice. The front desk deserves kudos…read morefor always smiling while taking care of business. I had an appointment so there was no wait either time. The providers are all positive, knowledgeable and comforting. I left within 20 minutes after a thorough exam. They placed a prescription with CVS and said it would be ready in 30 minutes, and it was! I have a great primary doctor, but didn't want to wait all day for a call back and meds to kick in. Please utilize Urgent Care over the ER. Service is so much better and calmer!

Had a sore throat and wanted to get checked out. They have a way you could book your appointment on…read moreline and they will give a time to come in. I got there on the time given to me and I was in the examining room within minutes. The aid took my vitals and a PA was in the room within minutes. She explained everything to me and I was finished in no longer than 20 minutes. They were a network provider for UHC. My copay was $35.

they dont answer their phone right away, when you need help from them i wander why that isread more

They are now known as PACT MD. Patients receive ZERO and I do mean ZERO care. Office staff…read morehorribly incompetent and branch manager impossible to deal with her frightening screaming mood swings. This is a very threatening office with a HARD hospice push since most of their APRN are part time employees/recruiters at Masonicare and benefit financially from each patient they can WRONGLY into their hospice program. Extreme neglect, negligence and patient abandonement. Corporate even a worse nightmare to deal with. Do yourself a favor and go to a REAL medical office not partnered with Hartford healthcare because everything about this place will put your health and life in danger.