Great experience the moment we entered the facility. Kim greeted us with a smile. We had the best x-ray tech ever, Dane. He was so entertaining. I might just go back and visit Timothy was the warm and friendly medical assistant who took my vitals Dr Salib was thorough and kind. Rosemary was our checkout administrator was congenial. read more

Doctors are okay but Administration isn't very good. I think the company is just going for the dollars.

The front lady was super rude. Couldn't help me out when I needed and was very disrespectful i wanted to slap her Other than that the doctors and the people in the back took really good care of me and i was in there for less then a hour They need to work on the front desk people. read more

All of the staff here are amazing! Nurse Tamara is a doll along with Michelle and Melissa. I always feel welcomed here and the dr's are amazing too! Dr Salib is wonderful! Definitely my go to urgent care! Love you guys! :) read more

Obviously not in the mood to write a review after visiting an urgent care center. But Dave, the person taking care of my visit was phenomenal. I had a puncture wound on my arm from an accident, he talked me through the options and performed the smoothest procedure I ever had at an urgent care. Super cool guy, nice and professional. Thanks Dave read more

Urgent Care Center - Urgent Care Near Me - Highland, California

We only come here because it's close to home. There's no where to sit and no one wears a mask in there. The people just cough all over you and your kids. If they required you to wear a mask I would be happy to always come back. But I wanna say thank you to the lady in the front desk named Rebecca. She was really nice and helpful. She's literally so sweet every time we go in. read more

Urgencias médicas adultos y niños empleados amables mucho estacionamiento entorno seguro atención rápida

The front desk was efficient, no complaints, the nurse was real sweet and hospitable. The PA Mason Matsubara is real green. He lacks presence and confidence. He seemed very apprehensive and dare I say scared to do a medical examination. We were given the typical "it's probably a viral infection, take over the counter meds" malarkey. When one requested further testing to rule out a bacterial infection, Matsubara claimed that he would check with his supervisor. Matsubara came back stating that they didn't have rapid strep culture tests available, they only had the ones that take 2 days to develop. Dignity should have rapid strep tests readily available at urgent cares to be able to administer medications accordingly. Why have to wait to get worse? Nobody has time to be sick and especially this level of incompetence from a inexperienced PA. When he was asked how to decipher between a viral and a bacterial infection, he went around in nonsensical circles. Respectfully Mr. Matsubara, find another profession not only do you lack knowledge, you have atrocious bedside manner. Dignity do better. read more

Definitely one of those places full of staff that only care about money and not at all about patients. I came here on a Wednesday around 4:30pm, they took me right away so that was nice. I was in a car accident on Sunday, initially after the accident I felt fine most likely because of adrenaline. I came in today because all day yesterday I had a migraine and today my head is aching and my upper body and my back is sore. The physician who checked in on me after the nurse just looked in my ears, listened to my heart. Asked me if I had a fever I told him I was warm when I had a migraine the day before but no fever. And now he's telling me I'm most likely sore from a viral bug or respiratory issue in the making and told me to take tylenol. I was rear ended in a hit n run by a drunk driver who was running a red light going 50mph + while I was nearly stopped yielding to oncoming traffic so I could make a left turn. I was prescribed tylenol. Told me xray was not necessary and told me that my soreness is from a viral infection. Don't waste your time here. The staff is weird not empathetic at all not people that should be health care providers. I would absolutely give 0 stars if I could. read more

They look like they didn't want to be there so when they attended you, you felt like you didn't even want to be there. The only time they would get excited is when they would gossip. I also tried to call many times and they redirected my call but it either hung up or they wouldn't answer... read more

I've come to this Urgent care so many times and have always had great service. Came in today and everything went smoothly. It wasn't until I left and had to call back to ask for help with my 4 year olds prescription. Michelle the RN answered with so much attitude. Her passive aggressiveness and attitude threw me off that I asked for her name. I never ask for rude customer services names but this time I was just confused and taken back from her. She would only give me her first name and said she's the only Michelle there. Other than Michelle , I've never had any bad experiences here. read more

I just left here very frustrated. First and foremost there was a healthcare worker (appeared to be a nurse but I can't be sure) who had no mask on the entire time I was there. Going back and forth between the front desk and back room and wearing scrubs. I'm pretty sure health care workers are required to wear a mask in health care settings. This isn't Walmart, and you have susceptible people coming here needing medical attention and may not have the option to leave, potentially getting exposed to covid. This is absolutely unacceptable and I hope it gets addressed. She was mid-late 30s, long straight light brown/dirty blonde hair. I had to give a urine sample and instead of taking it from me, they told me to hold onto it. In the waiting room. With 12-14 people sitting and waiting, staring at me holding me urine. For a half hour. I have never experienced this before. Ever. I went outside because I was embarrassed and there were too many people in there, most not wearing their masks correctly. When I was taken back by a nurse, I was accused of going outside to smoke. I have NEVER IN MY LIFE SMOKED A CIGARETTE! Unbelievable. The dr I saw was cold and very dismissive and didn't seem to want to figure out my issue at all. Will never go back here. Useless, and dangerous facility. read more

Came in on 11/27/24 for a flu symptoms that have been persistent and gotten worse in the last four days. The ladies in the office didnt even acknowledge I was in line which I found very rude. Then the doctors told me that its all in my head and gave me a doctors note for a day that I don't work because I work at 4 am. Over all shotty work I dont plan on coming back. read more

Very disappointed. The workers seemed nice and stuff and got their job done in helping my wife, but they billed her as an emergency hospital visit rather than urgent care. Even with insurance, they charged us quadruple what it should have been. After 2 months of calling them, it has led to nowhere. Bill is threatening to be sent to collections soon so we may just pay it to get rid of the headache. I hope it was a mistake but by the lack of effort in helping us resolve this issue, it seems like they're trained to scam you and keep your money. I guess you should only come here if you're on the brink of death unless you want your hard earned money stolen from you read more

I've had to go here twice in the last week and was out in under an hour both times. It takes longer to do paperwork than get seen. And I was impressed with the ladies working the front desk. Very patient and informative. read more

What kind of business has clearly stated office hours and closes before them!? My son split his head open and I arrived at 8:36 for him to be treated. The entire office was dark, the lights outside were off, and no cars were in the parking lot. I checked the doors for hours of operation and I checked online. The hours are clearly stated as 9am-9pm. This business had been closed for a while when I arrived at 8:36. To say that I was frustrated is an understatement! While I did not interact with any office personnel, I find it extremely unprofessional that they would close earlier than their posted business hours. What a joke! read more

the front girl rebecca is super rude, not only had a nasty attitude with me but did also with other patients

Service is terrible only 8 patients in the office and been here for two hrs and still waiting and after waiting they make u wait another 20/30 mins for your discharge papers ridiculous if you ask me . read more

Urgent Care Center - Drs office - Urgent Care Near Me - Highland, California

I totally recommend this place. Security guard opened the door for my blind mom and myself. I was greeted professionally by the girls in the front desk. I waited exactly 9 minutes in the lobby. We were called in by a sweetheart young lady took us to a room. She was so friendly and took all notes, listened to my mothers situation. The nurse practitioner Clarisa walked in soon after young lady walked out. She was attentive to my moms situation. This place took very good care of my moms urgency. LOVED IT!!! I won't deny I was hesitant after reading all reviews. Took my chances. Did not want to go to the hospital and wait in emergency for 8 hrs. read more

Today I went to the Urgent Care In Highland And the x-ray technician Anthony was so professional to my daughter first time x-rays he made her feel so comfortable and also made me feel comfortable that he will take care of her I also give shot outs to the ladies doing the check ins and the nurses always take good care of us read more

Urgent Care Center - My daughter after her X-ray and got her crutches - Urgent Care Near Me - Highland, California

Front desk girl was very rude. She shakes her hand to proceed to the front desk as if we're some sort of animals. Her entire demeanor was one who absolutely hates their job. Her single word answers to questions were pretty annoying. read more

The service was OK to poor... my son felt ignored and out of place ... extremely expensive for a covid test.. and a check up. But the billing department is another story... The worst experience of my life.. I had to call over 5 times to get hung up by the administration. The over charged me $40 and are trying to send me to collections when my bill was paid in full the same day of service. They gave me the run around from 1 department to another.. very rude and they decided to give me the silent treatment.. seams they didn't know what the bill was for as my account was paid in full. So I still don't know what the bill is for and by the looks of it they don't either. At this point its easier to pay the bill that deal with the department of collections. Very FRUSTRATED about the this. read more

Terrible service been waiting 3 hours for throat medicine and headache medicine. When you also try to ask for a cup they just tell you to wait at the "stop" sign when it's next to them awful read more

I have no problems with the staff EXCEPT for this receptionist(older African American woman) as I'm sitting here she very rudely yells to the patients that we can play our games on our electronic devices but it can't be louder than the tv. Yet she's talking with a patient very loudly. There's mostly children in here waiting and there the ones playing the games. Every time I come here she's rude. I just don't get how she's the first face you see when coming here. Thank god I have Kaiser and I only come here if my daughter or grandson need treatment because I would die before I have to speak to this rude woman. Also the chairs they have in the lobby are not big people friendly bad enough your sick or in pain now as you wait you have to be uncomfortable also. Dignity health if you care for your patients as you claim something needs to be done. read more

I've been coming to this urgent care for years and I've never experienced so much unprofessionalism from the front desk staff Kimberly and Delilah. This is a place where people who aren't feeling well come. Nobody wants to hear (loud) lunchroom chatter/gossip at 930 in the morning when you're trying to check in as quick as possible so you can be seen as quick as possible it is incredibly rude and irritating. I'm honestly so shocked at their behavior and lack of decorum. I'm not sure if they've been here a while already or who the heck is hiring these kind of people but they need to take their job a little more seriously and have some respect for the patients waiting for care read more

Listen. The staff are doing the best they can and we are in the middle of a pandemic, BUT that doesn't excuse the insensitivity. For those who have medical conditions that limit their mobility or ability to stand for prolong periods, they do not care that you are waiting for your transportation to leave (regardles if it is legit medical, government, or private). They will kick you out after 10 minutes even if the waiting room is empty. And no, they don't have chairs or benches outside. Even if the waiting room is full and you have an appointment, you are going to have to tough if out or plead with someone to give you a seat. It is unfortunate but because of the pandemic, they've taken the majority of seats out. So first come, first serve. And no, they will not come outside to let you know you've been called in for your appointment. They do not care. If you have no car, please plan your transportation ahead (or call ahead even if your appointment is not done) so you don't stand outside in this heat either to leave or go to your appointment. You've been warned. read more

I came here a few years ago and it was OK. This time was not a good experience. The staff was OK however I should have been told their x-ray machine was not working. At check in I said that I needed x-rays of my neck and back. Evidently their x-ray machine has not been working for a year....complete waste of my time and money....still got charged for absolutely nothing...I won't be back.. read more

Left very satisfied with my visit, staff was very helpful everything went smooth and very fast!

Wow!!!! They allow patients with covid symptoms inside the building!!!!!! So not fair to the employee or other patients that are here for other reasons!!!! There should be a triage set up outside for anyone who has covid symptoms!!!! We asked if we can sit outside until our name got called and the nurse was hesitant but said they will not got outside to call us!!!!! We just witnessed a covid symptoms patient get up from their seat meanwhile coughing the whole time go To the back and no one disinfected the seat!!!!!! Wow now another patient sat in same seat!!! Wonder why we can't get covid under control read more

Of course, the line is long and the wait even longer. I'm not disappointed with the help desk or the nurses. But after waiting for an hour and 40 minutes to be seen, the doctor came in for two minutes. Didn't tell me his name, or ask many questions about my symptoms, just looked in my ear (that I can't hear out of) told me he'd prescribe medicine and left. I had to stop him and ask what was wrong with me. He didn't even tell me what he prescribed, what it would do, or how often to take it. Then when I went to the pharmacy, they didn't have my medicine! I called three times and wasn't getting helped. FINALLy, they told me they sent it to a different pharmacy. I feel like nothing was accomplished, I don't know what's up with my ear bc the doctor was so rushed, he didn't spend the time to make sure I knew what was going on! read more

The workers and also the doctor was amazing they work really good with kids I honestly loved he treated my son and was very friendly along with the staff members read more

i went to urgent care inHighland Beaver Medical clinic, unfortunately, I had Dr Gary Batten, he didn't even check what was wrong with me and left after a minute. He just gave me a prescription. The result, I got sick more so I went back to urgent care after a week. decided to go to Redlands instead. They took care of me right away and now i'm fine.. YOU ARE AN ANIMAL BATTEN !! read more

This place is completely unsanitary and there are extremely long wait times. The PA came into the room for less than a minute and didn't prescribe nothing but Tylenol when it's evident that there's an infection occurring. Wasted over four hours of my time just to receive crappy care. If you want to waste your time and be checked by incompetent health employees definitely come here. read more

Dreadful customer service, They seem bothered about everything, Don't waste your time here, Employees here need to be retrained on customer service. read more

Last night, my mom had an asthma attack. The provider,Travis Cruz, refused to give her a breathing treatment because she wasn't wheezing and her pulse ox was 95. Well, not all asthmatics wheeze and they can have relatively good pulse ox readings. He did nothing for her. Her! could've had her do a peak flow. Pretty standard. Really simple. My mom ended up just going to the ER. The doctor there gave her a breathing treatment, a dose of prednisone, and a med for pain. They also did an x-ray and some bloodwork. Everything was fine. She just needed the trearment. The provider at this urgent care could have given her a treatment and performed an x-ray easily but he said it is against policy to give a trearment if a patient is not wheezing. That is dangerous because NOT ALL ASTHMATICS WHEEZE. The American Lung Association would agree. It may be a typical symptom for those who do wheeze but it is not a requirement for someone to wheeze to have the condition. I also feel that he thought my mom's health history was too complicated but she can't go to the ER every time nor should she have to. Administer a treatment, then if it doesn't work, send to the hospital. Dear doctors, not all asthmativs wheeze. Stop making that assumption! read more

They will ask you if you ever contracted covid then if you say yes they will treat you like a monster and rush you to leave , they literally only want your money and I shows , I needed a note for work after my visit and they told me I had to check back in ....... Aka pay read more

Horrible experience with billing! Have spent 4 hours trying to change a code to urgent care vs hospital. Was charged $825 for a topical cream and band aid. There is no dr on site to change any billing codes. Please call me and help - if you read this manager. I have left over 5 messages and no call back read more

Looks busy, More Crowded than usual. I still bet ill be done before 4pm. Why would i bet that an urgent care can get me in and out in about an Hour. Because they dont waste Any Time. No personal phone calls, or unnecessary chit chat among the employees, very professional, courtesy, and with Dignity and respect. Your Care Matters to them. I Thank God for these Ladies and gentlemen who care for us here. read more

0 stars. I never had problems here in previous years but the last time i came in i brought all 3 of my babies with severe phlegm coughs and congested noses and upon discharge i asked if they could provide some cough syrup for my babies and the nurse refused to and then she proceeded to say "you can go to the dollar store, they have cough syrup available" like WHAT lol it was so shocking to here something so unprofessional and insensitive come out of a nurses mouth that i had no idea how to process how i was just treated. Buying cough/cold medicine was never the issue so i was just in complete shock. read more

Didn't get the name of one of the employee but a young girl at the front desk gave attitude and was rude. She does not know how to work with patients and does not have good customer service. read more