Great experience the moment we entered the facility. Kim greeted us with a smile…read more We had the best x-ray tech ever, Dane. He was so entertaining. I might just go back and visit Timothy was the warm and friendly medical assistant who took my vitals Dr Salib was thorough and kind. Rosemary was our checkout administrator was congenial.

Doctors are okay but Administration isn't very good. I think the company is just going for the…read moredollars.

Santanna (I hope I'm spelling her name right) was absolutely AMAZING! We took my four month son to…read moreurgent care both last night and the night before (11/8 & 11/7) and the night staff were wonderful! From the two desk ladies up front to the young Male medical assistant to the female doctor! This whole staff is some of the best care I've gotten for my son. My husbands insurance was an absolute nightmare to deal with we couldn't be seen the night of 11/7 but despite us going in during the last hour they closed the ladies in front did their absolute desk to try and work it out! They even apologized profusely despite it not being their fault at all. HUGE shoutout to Santana though, the pretty lady in pink scrubs who not only figured out our headache of insurance last night but even helped us set up an account , she truly truly went above and beyond for my son and I'm so grateful. Thank you so much night Staff at Optium! You guys are amazing!!!!

Do not go here for sports physical for schools. Friday 4;20-5:25 pm and no available doctors are in…read morebetween lunches. Go on a Monday 2 pm and doctor is at lunch 2-3 pm. Both times with appointment slots. Out of control. Management is not doing a good job with having inaccurate time slots. This could be a sign of false advertising. False services.

The ability to reserve a spot is helpful. If it's super crowded it can still take a while but much…read morebetter than waiting for several hours. If you've ever been to Kaiser UC, RUC on a busy day would be a huge improvement. Dean(nurse) & Lindsey(PA) are great. I've seen Lindsey several times. I've never once felt rushed, even when they're incredibly busy. They ask good questions and actually listen to you answer them. I feel like they truly care, and I'm happy we have this local option for care in Redlands. Definitely recommend!

I had a great visit here with Dr.Parker and the team. I got there at 4:03pm and was seen by 5pm. A…read morelittle bit of a wait but understandably! Front desk gave clear direction i like how everything is via kiosk now. Clean as could be obviously other sick people in there (like me lol) The nurse was very friendly as well. But Dr Parker tried his very best when it comes to trying to help me feel before i leave for NYC tomorrow. Bad sinus infection not a whole like we can do besides rest and fluids. I got some nose spray and meds to help with my congestion. Glad i was able to get in and out and i would definitely use this clinic again.

This urgent care facility will be my place to go in the future. They get five stars for…read morecleanliness, efficiency, fast, and friendly care from the time you enter, processing and see the doctor. I was there for a chronic cough and wheezing that I have had for three months. Dr. Bassler I took his time with me and ordered a chest x-ray, which was done quickly. Some medication was administered there and I received prescription prescriptions, which I think will have a positive effect. I was scheduled to come in at 11:30 AM and was out by 12:30.

I've been to this urgent care a few times before and have usually had a positive experience, which…read moreis why I'm leaving this review. My most recent visit felt very different. The provider who saw me seemed rushed and the interaction felt brief and impersonal, even though I was the only patient there at the time. I left feeling like my concerns weren't fully heard or addressed. I understand healthcare settings can get busy, but I value feeling listened to and not hurried through an appointment. I'm hoping this was just an off day, because I've had better experiences here in the past. I wanted to share this feedback in case it helps improve the patient experience moving forward.

I think it's significant that in December at the height of cold and flu season, I was able to get…read morein and out of this urgent care within an hour. I needed x-rays and I had them right there. I also received the results by the time I left. Also, I was seen by an attending physician. Everyone was friendly and the facility was clean and well-maintained. Lovely experience all around, thank you!

I have been here a few times and each time has been a good visit. Whatever issue I have is…read moreaddressed and cared for today. Today especially is a good visit cause of Carlene NP. She does such a great job introducing herself, assessment skills and explaining everything as she goes. Excellent customer service and clinical knowledge. She's also friendly and seems to genuinely care about what has brought you into the urgent care. She's made an inconvenient situation a bit more bearable just by being a wonderful clinician and kind person. Delaney X-ray tech was great too! She introduced herself and explained all steps along the way. The MA who gave me my shot was also really nice! (Sorry I forgot your name. Jessica?) I've had many visits before elsewhere, where people just walk in and start talking or doing something without introducing themselves. This is my top choice for non-emergent care. I've always been taken care of well with great outcomes.

After a surprise dog bite to the nose, I rushed here and was met by a fantastic experience. The…read morephysician on hand made me feel relaxed and taken care of when I was stressing. A great place to come to if you're in need of care.

They were very helpful and quick welcomed me with a smile and a good morning, very friendly and…read moreclean.

I'm so happy to find out that the nurse Jesslyn Sanchez is not longer there she was so rude she…read morealso judges people's health problems I would recommend this place they also do phone call appointments if you need one the doctors are very helpful and other staff members Thanks to God

I have received amazing one on one care from all the staff. They go out of their way to help you…read morewith your immediate needs. I was recently hospitalized for high blood sugar and they immediately provided a health care plan that in two weeks cut my sugar level in half! I'm on the mend for sure! I have hope! Their follow up care is awesome and sincere. Thank you for helping me and the constant care!

had a very frustrating experience at Concentra in San Bernardino on Sunday, April 12…read more I went in to have my TB test read, which was completed without issue. However, when I requested a copy of my results, I was asked to wait. That wait turned into over an hour with no communication or updates. Around 7:40 PM, the staff member at the front desk left the clinic to attend to personal visitors, leaving the front desk completely unattended. This was highly unprofessional and unacceptable, especially in a medical facility where patients expect timely service and accountability. I understand that clinics can get busy, but leaving patients waiting for extended periods without explanation--and abandoning the front desk entirely--reflects very poor customer service. I hope management addresses this issue to prevent it from happening to others.

Poor communication and inaccurate medical report be careful if you need accurate workers' comp…read moredocumentation Went here for a workers' comp follow-up after an ER visit at Kaiser for a right shoulder injury. The doctor spoke very limited English, so it was hard to understand him and I had to repeat myself multiple times. I don't think he fully understood my explanation of how the injury happened (repetitive use of heavy landscape tools at work). The final report has clear errors: it lists a "left shoulder fracture" and "left shoulder sprain" when my injury is 100% right shoulder. No left-side pain, no left exam, no left imaging. Everything from Kaiser (ER and MRI) confirms right only. The restrictions (no right arm use) were correct, but the wrong-side diagnosis is concerning for my claim. Staff was okay, check-in was quick enough, but the language barrier and mistakes in the report made the visit stressful. If you need precise documentation for work or insurance, I would go somewhere else or request a different provider. 3/12/2026 visit.

I was given professional care from Dr. Lyseight and her staff. The location is clean and…read morecomfortable.

Not good, like other reviews stated, she doesn't care and is always finding something negative to…read morepoint out at every appointment. Ladies in the front suck.