I have been with them for over 15 years and now have 4 rental units with them…read more They are professional, thorough, responsive. Absolutely five star service!

Attentive Easy to work with…read more Quick or immediate response time Best property managers that I have worked with They now handle 4 rental units for meb BB

Larry is very professional and a pleasure to work with. I trust him and the advice he gives. He was…read moreable to quickly rent out my property. He definitely over delivered and I cannot say enough great things.

Larry was extremely unprofessional!!!…read more After filling out and paying a total of $120 in application fees Larry requested to inspect our current house where all 4 of us applicants currently lived and 1 of the applicants owned the house out right. Out of the 4 applicants 3 of us had listed the required prior rental references. Because 1 applicant was a home owner she had none. Larry didn't call any of our references (I checked with each company that we listed), but instead he requested to do an inspection of our current home? After thoroughly looking over every room, he then tried to tell us that some spackling on the wall in the kitchen was why he wouldn't rent to us because it was "damaged" -- which the home owner was always doing small renovation projects and it was NOT damaged! After we kept asking more questions about why he WOULDN'T rent to us (we had excellent credit/excellent rental history) he then tried to just convince us to get another car so we wouldn't have to move???? Which was so DAD of him to tell us to change our lifestyle since we all wanted to move to be closer to work so we could walk and bike and not drive. He then left our house in a hurry and didn't even shut the front door. After deciding not to rent from him because the entire required "inspection" was creepy and intrusive and something I've NEVER EVER experienced as a renter of 7 years, I found out that the property he was trying to rent to us wasn't even registered at the time with the City of Grand Rapids. After requesting an application fee refund since it technically wasn't a registered rental he just ignored every email and never refunded our money. When Larry saw that 1 applicant was a home owner and had no official rental history he should've called all 3 other applicants rental history references before requiring an intrusive and probably illegal inspection of our current home at the time. I am SO incredibly happy that we did NOT rent from Palmer Property LLC and would HIGHLY RECOMMEND YOU STEER CLEAR OF LARRY and his business Palmer Property Management -- he does not know what he's doing and is extremely unprofessional in every encounter we had.

I've been working with Tim Vandentoorn and his management company, United Properties of West…read moreMichigan, for about ten years now and have been extremely satisfied with the results. I can't say enough good things about them. Over this time, Tim was able to find and recommend to me 28 investment properties, including mostly single family Grand Rapids homes, that turned out to be of great value both in terms of rental income and capital appreciation. The portfolio has generated exceptional revenue that allowed Tim to both systematically improve the properties and to provide me with an excellent income. Over this time, the value of my properties increased by around 3-4X without requiring any further capital investment from me. Tim absolutely knows what works for the investor in Grand Rapids and West Michigan. Tim and United Properties handle everything and make it extremely easy for the investor. This includes the property recommendations, the finding of sellers and then buyers, the negotiating with them, the management of the properties, and the improving of the properties. Tim and United Properties took care of all the work that so dramatically boosted the value of each property. They will manage every single detail of the rentals for you so that investment is pain-free and incredibly profitable. If you're looking for a property management company that delivers results and takes care of you like family, this is the one. I very highly recommend Tim Vandentoorn and United Properties of West Michigan to anyone looking to invest in West Michigan real estate. Five stars all the way!

DO NOT RENT FROM THEM!!!! READ BELOW BEFORE YOU RENT!…read more - We have had several issues with UPM and the maintenance department scheduling inspections without getting availability from us. We have a dog and we have requested several times to contact us before entering our house. They continue to ignore this and we are constantly having to take time off work to be home with our dog. One inspection I told them they were not allowed to enter my house because my dog was going to be home and I wasn't originally going to be able to be there but I was able to make it back to find them about to just enter my home regardless... - To make matters worse, good luck ever having a vendor or maintenance department person show up on time. I've had to take time off of work several times to get something fixed in our house just for them to not even show up... Which meant I had to schedule even more time to take off work for them to be there. - THEY WILL CHARGE YOU FOR REPAIRS... We are having an issue with our toilet leaking and they informed us that we would be charged if it was deemed that it from personal use. WHAT OTHER REASON WOULD A TOILET BE LEAKING. Scum bags just trying to take your money any way they can. - RENT INCREASES EVERY YEAR, THEY WILL INCREASE YOUR RENT EVERY YEAR THAT YOU STAY AT THEIR PROPERTY. - Bullshit fees (pet rent), they made us start paying $10 a month for some bullshit program that was "supposed to improve renting services" which literally does nothing, and we had to pay 1.5X 1 months rent for our deposit because their credit check utilizes a different fico score than normal which will always typically be way lower than your actual score.

I lived in on of these '616 lofts' apartments. It had granite countertops and new appliances which…read morewas pretty nice. Most aspects of the building that contained my apartment was pretty high quality. They also have a facebook page to foster a community for everyone living in the building which is pretty nice. Unfortunately the apartment is not as large as advertised. The '540 sq ft' apartment I lived in was actually no larger than 450 sq ft (not sure if that is false advertising?). It was also common for the common areas to smell like wet dog. On top of that, when I moved into my apartment the key I was given did not work so I could not access the building. They also forgot to give me a key to the mailbox on the first floor. So, the physical quality of apartments are nice because they are new (albeit a little false advertising on their size). My experience moving in really wasn't that bad but the small things that happened when I moved in seemed quite unprofessional. They indicate a bit of lazy and unprofessional behavior on the management side of things.

The staff at 616 Cherry/Grandville were helpful and accommodating during our recent apartment move…read more It was great to have such a responsive contact and get quick, honest answers.

We have been renting from compass since September 1st of 2025. When we came to look at the…read moreapartment, the first thing I noticed was that it was kinda dirty, with nails on the floor, food on the counter, and what I assumed was "dirt" on the walls. I thought they were still putting in new carpet and weren't finished cleaning it from the last resident. We also noticed a strange door with a chain and latch lock in the laundry room. We opened the door to find there were totes on the other side of the door. We had no idea what this was about and decided not to explore further, so we shut the door and locked it again. We LATER found out after moving in that this was actually our other neighbor's apartment, and we had full access to their apartment. Against our better judgement, we signed the lease with compass. Before signing the lease, they were very communicative, answering any questions we had, our property manager, Kate Thompson, always answered my texts whenever I needed something. This excellent communication is one of the reasons we signed the lease. As soon as we signed the lease and move in day came around, all communication ceased and we couldn't get ahold of anyone with compass. I've left numerous voicemails and called multiple times, as well as texting the same number and absolutely no answer to anything. The only way I can get ahold of anyone is through email. The day we moved in, there was an AWFUL smell. The entire apartment smelled like a barn, and it was coming from underneath the kitchen sink. Turns out, the underside was FILLED with mold. Then I tried to use the toilet, it was turned off. I flipped the knob to turn it on and water began pooling out of the back of the toilet so I had to hurry and turn it off before water got everywhere. I then went to go grab more stuff from our previous home, came back to our new apartment with compass, and noticed that the door handle was unlocked. I thought that was strange because I definitely locked it, and thank god along with the deadbolt which was still locked. I locked it and then jiggled the door handle a few times, and it immediately unlocked. I'm already extremely frustrated at this point. We finally move everything in, and I go to do laundry in our laundry room. In the ad they offered a washer and dryer with the apartment we rented, that's one of the reasons we wanted the apartment. I go to use the washing machine, water began dripping from the pipes, then came the awful electrical smell and the smoke pooling from the washing machine. I stood there, with a fire extinguisher, until my clothes were fully done because I was not going to have soaking wet clothes if I could help it. I went to then put them in the dryer. The dryer turned on no problem, went to check on my clothes later on and the entire room was coated in water. Turns out, the dryer vent wasn't even hooked up so the water from my clothes was accumulating all over the walls. When inspecting the water on the walls, I noticed what I originally thought was "dirt" on the walls, and upon further inspection noticed that this was actually an insane amount of mold. The walls were covered in black mold, along with the floor. The next day I went to use the oven, the burners on the oven were bent and could not be put back down. Then I turned on the oven, and it completely burnt everything I put inside of it because the thermostat was shot. I had to go buy a toaster oven just so we could cook anything in the apartment. The only things they fixed within the first 2 days was the toilet which is still leaking slightly and they've done nothing, the front door handle, and added a deadbolt to the door in the laundry room that led to the neighbors. Everything else took them 2 months to take care of, including the extreme mold problem. Mind you, I had to begin threatening them with reporting them to the city for them to even do anything. The smell continued to get worse and the mold began making us sick, and yet they still wouldn't do anything until I brought up the landlord and tenants relationship act and threatened with calling the city. In the lease, we're obligated to a quiet peaceful environment, there's no smoking allowed, and only tenants are allowed to park in the main parking lot. We introduced ourselves to the majority of the neighbors so we could have a good relationship with them. We began having issues with our immediate neighbors blaring music and smoking in the HVAC room. We explained that not only is this connected to our vents, but our entire apartment wraps around that room so it's extremely loud to us and the smell of pot and cigarettes fills out apartment. I mentioned this to them 4 times, and they continued so I emailed compass. We are continually woken up at night because of these neighbors and our entire apartment smells awful and compass has still failed to do anything to uphold their end of the lease. We are not the only tenants to complain about these neighbors either.

Great customer service for both residents and owners of multi family homes. They are quick to…read moreanswer the phone and emails.

An awful, extremely unorganized company to rent from…read more I haven't been renting from them for 8 months now but still receive emails such as, "New document in your tenant portal." I can even still log in and see all the charges and payments made by the new current residents. Another thing- You are required to mow your lawn, but they had no shed to store one. They suggested storing it in inside the house... We ended up storing ours in a bush.

Predatory Practices and Invasion of Privacy…read more My experience with American Realty Property Management has been nothing short of a nightmare. Recently, they sent my household an email about their "2025-2026 Pre-leasing Season," a completely unannounced and highly aggressive practice that pushes tenants into making premature decisions about renewing their leases. We were NEVER informed about this process beforehand, and suddenly we are being subjected to invasive home tours and showings while we are still living in the property. Per their notice letter, they threaten that "A fully signed renewal lease is the only way to stop showings and remove a home from our website." Beginning on November 1st, they plan to show the home we're renting to prospective tenants--despite the fact that our lease still has 7 months left! This blatant disregard for our privacy and right to peacefully enjoy our home is appalling. While they claim to provide 24-hour notice before showings, it doesn't change the fact that they are invading our space, all in an effort to pressure tenants into renewing their lease early or risk constant disruptions. Their practices feel not only predatory but also unethical. American Realty shows zero respect for its tenants' well-being, focusing instead on fast-tracking profits. If you value your privacy, your peace of mind, and your right to live without being harassed, I would seriously recommend avoiding this company at all costs. This is the worst experience I've had with a property management company, and I wouldn't wish it on anyone.

Worst ever! Enough said. Never enforce bylaws, visit property or address concerns. Never return…read morecalls or answer phones. Only time I hear from them is when they want their money for dues.

They continually ignore maintenance issues or kick the can down the road or blame tenant…read more(i.e.determining toilet constantly overflowing means I'm flushing inappropriate objects). Promises made and broken. But rents consistently rise. Infuriating!

The absolute worst I hope you don't have a problem that is serious cause they have never once…read moreanswered the emergency line, or any of my calls actually.

Jack has been so helpful the entire time i've lived here! they are quick with responses and…read moremaintenance and really try to work with you to make your renting experience comfortable and easy. really recommend:)

Heather and her team were a dream to work with, making the process easy and efficient…read more Heather had worked with our daughter and her wife to build their home. She's now worked with us to buy a home nearby. She navigated partners in different states, conducted both virtual and in-person showings, and negotiated with patience, skill and a sense of humor. Heather managed it all perfectly even when the property's zoning led to a change in our approach. Her expertise kept us on target and we closed as planned. As buyers, we're making life decisions in a business transaction. Heather and her team understands that -- she knew what this property meant to our family and it's now home. We're 100% satisfied and highly recommend Heather.

My wife and I had a great experience working with Heather. While not first time homebuyers, we were…read morenew to buying in Michigan. Heather met up with us ahead of time and reviewed the process and explained some details that were different in MI. The housing market was tough, but Heather helped us to understand our options for making a strong and competitive offer. She was helpful and patient with our concerns, and always quick to respond and give relevant information. While we never got the opportunity to meet Jamie, we appreciated the team approach and felt great knowing that there would always be someone there to answer questions or show us a property. The closing process went smoothly and we appreciated the responsiveness and communication of Heather's team. We highly recommend Heather if you're looking to purchase or sell a home.