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    Urban Botanica

    4.6 (107 reviews)
    ModerateFlorists
    Closed Closed
    Updated 2 months ago

    Urban Botanica Photos

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    Recommended Reviews - Urban Botanica

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    Reviews With Photos

    David F.

    This place is great! Always great service and the flowers are soo beautiful. I have been a loyal customer for awhile now and will continue to be! Never had an arrangement we didn't like. These people are great!

    Bouquet
    Kayla N.

    I used Urban Botanica for my wedding ceremony and needed a bouquet, floor floral decrorations and many other things. Becca was extremely easy to work with and made ordering flowers so simple. They delivered on time as well and the flowers were so beautiful (exactly as described).

    I highly recommend Urban Botanica! I came across this florist on SF City Hall's preferred vendor list. Originally I wanted decorative flowers for City Hall but there were too many restrictions. Instead of cancelling I was able to renegotiate and it worked out perfectly. Veronica communicated promptly and was very accommodating. The flowers are gorgeous and excellent quality. I returned from my honeymoon and the centerpieces still look fresh! My bouquet was gorgeous as well.

    Corsage
    Wendy H.

    I want to give a shout out to Megan who redid the boutinerre and corsage on the fly. My original order was not what I requested and Megan was nice enough to drop everything and remake my order. The people who we gave the bout and corsage to were really happy with them. Thanks so much Megan!

    Michael C.

    This place is a real class act - the real deal. Even under the pressure of Valentine's Day burning around, they helped me with an issue that arose. They answered the phone courteously, patiently assisted me through my need and came up with a solution. Not only did they help me, a manager followed up quickly and ba ba ba bay - made something really special happen. Now, beyond customer service, the arrangements they produce each nothing short of artwork. I will let the picture speak for itself in this simple, elegant creation I've attached to this post...

    Corey S.

    *Update* Within a half hour of submitting my review of Urban Botanica, I received a phone call and an email from Lisa, the owner of the Urban Botanica in Menlo Park, apologizing for what had happened and requesting that we set up a phone call so that she could learn more about my experience, and explain what had happened from her side. When I returned her call, Lisa profusely apologized for the way the situation had been handled, and explained that, while the UB in MP and SF are two separate companies, they still share a website and email, and often will divert clients to the other location based on their needs. Lisa took full responsibility for what had happened, and apologized for her lack of communication once I had been diverted to her store. Since she sold the SF location to it's current owner, Hector, she admitted she could not honestly tell me why they handled my contract that way, but that they would certainly be looking into it to make sure nothing like this happened again. A few days later, I received a flower arrangement and an apology letter in the mail from Lisa (photos attached) Hector, the owner of UB in SF, also called and emailed me the following day. He apologized and requested an opportunity to speak to me. During our call, he also took responsibility for what had happened and told me he intended to speak to his staff to improve the way they handled client contracts. He also offered to honor my contract and give me a discount for my troubles, but I declined as I have already signed a contract with another florist. After a lot of thought, I've decided to update my review and increase my rating of Urban Botanica for several reasons. Based on my own experience with Becca that spanned several months, I know that UB puts a lot of time and effort into changing and perfecting their contracts until their clients are happy with the details and comfortable with the price. And I can see from their many positive reviews that my experience is not a common occurrence, and that, more often than not, they go above and beyond for their clients. Additionally, when speaking to both Lisa and Hector on the phone I felt their apologies were sincere, and they truly felt bad that they had added more stress to an already taxing time in my life. Overall, I've come to the conclusion that my experience with Urban Botanica, though unfortunately and avoidable, was not an accurate reflection of who they are as a business. ------------------------------------------------------ I have to say that I'm very disappointed with my experience working with Urban Botanica because it started out so positively. When I first reached out in June of 2018, I thought it was to the Menlo Park location (my wedding is in Woodside); so when Becca invited me to meet with her at their San Francisco location I was a little surprised but went anyways. We had a really lovely meeting- she had some arrangements ready for me and was super sweet and helpful. Afterwards, she sent me a proposal and we negotiated the pricing and details over the next month until we had something that I was really happy with. I signed a contract, put down a deposit, and breathed a sigh of relief thinking I had just cleared one of the bigger hurdles in my wedding planning. However, things went south when I contacted Becca in late October with questions about our table arrangements. At first she was very responsive and helpful, but then all of a sudden she stopped responding. I emailed again a few days later but heard nothing back. Finally, two weeks later I get a response saying that they're currently getting lot of inquiries and that she was going to refund my deposit and pass me off to their Menlo Park location (which she'd previously told me operated as a separate shop with a different owner and contract) because they were closer to my venue. That was very frustrating, especially with all the time I'd put into working on the proposal with Becca. But what's worse is the fact that even though I'd paid them a deposit and signed their contract, they still broke their end of the agreement without hesitation, and for inquiries to which that they had no prior commitment. And my story actually gets worse - I waited for two panicky weeks for the Menlo location to contact me as promised, but eventually just reached out myself. Lisa responded saying she'd like to meet with me to go over the proposal Becca had sent over, asking which days the week of December 10th or 17th were best for me. I said sure, sent her a couple days I was free, but got no response. I followed up a week later and heard nothing. Again I emailed a week later, because the week SHE suggested we meet had arrived. I didn't hear back until January 3rd, a whole month after her original email. At this point my trust in Urban Botanica had completely deteriorated; I feel mistreated and abandoned. I wouldn't recommend either Urban Botanical location to anyone; it's not worth the time and stress.

    Joanna K.

    We used Urban Botanica for our wedding in September, and they were wonderful! Hector and Becca are a delight to work with - during the planning process, they were super friendly and responsive to our questions, and the day of everything was seamless - from my bouquet to the table garlands. Our guests kept commenting how beautiful the flowers and garlands were, and we couldn't be happier with our choice. Highly recommended to anyone looking for a fantastic florist for any occasion!

    Deborah L.

    This bouquet was definitely a showstopper! It's not the best season in terms of flower availability but the amazing Urban Botanica team was still able to put together an arrangement that looks very close to what I wanted. I'm confident they can make anything you want, or at least they will go above and beyond to make it work for you! The price was also very reasonable given the size and flower selections (roses, hydrangeas, and even a few imported ranunculus). Thanks to the team for this beauty and will definitely be back for more :)

    Sympathy Flower Bouquet
    Erica C.

    I was in a rush looking for a florist to make a sympathy bouquet for a friend during my lunch. I wasn't sure what stores were open, especially during COVID. The only florist I knew close to my work was closed today and I needed to find a florist close by that was able to make a bouquet within 15-30 mins. By far the best last minute decision I ever made. The florist that helped me was very sweet and kind. She was very attentive in asking what colors to use in the bouquet and what occasion it was for. There was an insane amount of different types and colors of flowers to choose from but I was in shock how she managed to put together a bouquet in less than 30 mins. Well deserves review as she definitely made a stunning bouquet that took my breath away. It came out way better than I could have imagined. My friend said it was such a beautiful bouquet that she was surprised at how gorgeous it came out too. I am beyond grateful for the customer service I received today. I will definitely be coming back again, but this time I'll call ahead to pick up for future purchases rather than making the order rushed. I wish I could remember the name of the florist that helped me but I wanted to thank her for preparing such a beautiful bouquet for a family during a difficult time!

    Cecilia S.

    It's the Friday before Mother's Day and I don't have a clue on what to get my mom. The hardest part, she's not a fan of the typical things you get moms. Kitchen stuff - got it, don't need it. Perfume - can't stand it. Handbags or jewelry - only likes it if it's of very high quality or standard - so I not really something I'd get for Mother's Day. Candles - hates it. Chocolates - doesn't eat sweets. AHHHHHHH!!!!! Floral Ornament to the rescue! Because everyone loves flowers right????? It's a bit of a hole-in-the-wall place located in a little nook outside of the Mandarin Oriental, but it is conveniently located in the Financial District with very reasonable prices! Which is awesome because every other florist in downtown charges WAY too much. Plus, they are willing to work with you in terms of the color palette, price, and they are composed in such a beautiful and elegant fashion. I know nothing about flowers and I'm not exactly the most creative person. So I kind of just walked in and gave her very vague ideas on what I wanted. For example, I said I wanted to spend $X on a bouquet with a fun and vibrant theme for my mom and another one with a very feminine and soft palette for my grandmother, and they delivered both perfectly. Full bouquets, beautifully composed, and they smelled wonderful too! Oh and they have terrariums too! One of my favorites! Highly recommended!

    Gorgeous last-minute mini bouquet for a co-worker in need of some smiles.
    Adele A.

    Lisa has been lending her green thumb to our office for years now. She is incredibly knowledgeable on all things botanical. She was able to green-ify our office to our taste and ability to maintain the plants. Her staff are also so kind and helpful. And oh man can they whip up a BEAUTIFUL mini bouquet if you provide a price range and the "look" you're going for.

    Exotic & Modern Flower Arrangement
    David M.

    Thanks Urban Botanica team for exceeding my expectations. The flower arrangement created by Alan was a conversation piece, just the way I asked. I really appreciate all your help during my visit to the shop. You have a new loyal customer!!!

    Perfect!!

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    4 months ago

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    6 months ago

    I like this store; there is always a good selection and the prices are good. But last time, the flowers wilted faster than usual.

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    Page 1 of 3

    Ask the Community - Urban Botanica

    Review Highlights - Urban Botanica

    Floral Ornament was my florist for my wedding last August and I can't say enough wonderful things about their work.

    Mentioned in 17 reviews

    Read more highlights

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    4.5(37 reviews)
    2.7 miMission

    Wow. I am very disappointed with my flowers. I had ordered these flowers to congratulate a friend…read moreon her promotion and I am extremely embarrassed at what she received. I had specifically ordered from Diosa because of how beautiful and whimsical the floral designs were on their Instagram and their website. I had even paid the extra delivery fee to get this delivered outside their service area because I was happy to support this small business! But what I got was a sad average looking floral arrangement that I could have gotten from a grocery store (see picture). This is certainly not the value of a $135 arrangement that is depicted on their website. Additionally, their website says that they include a hand written card. I wasn't expecting an actual big folded card with envelope, but at the very least I expected it on a blank notecard?I certainly wasn't not expecting the note to be on their business flyer which I find to be a little tactless, considering how I emphasized that these were exciting congratulatory flowers being sent to a professional office when placing my order with them over phone. I even asked if the medium was a good size to send since the large vase arrangement looked really huge on the website. And they assured me that the arrangement would be about 1.5/2 feet tall. As you can see from my photo this was not even 1 foot tall. I would have gladly paid for the large vase arrangement if it meant a more impressive floral arrangement. But sadly I don't think I would have gotten anything better if I ordered the large vase arrangement. I understand that flowers are seasonal and I wasn't going to get exactly what they have on their website. But the arrangement I received isn't even in the same realm of the arrangements on their site and Instagram. I will say their customer service was good and they were able to deliver. But I definitely won't be ordering from here again. Total bummer since I was really hoping to support them again in the future.

    The Diosa team is so talented and absolutely nailed the bright & cheerful aesthetic we wanted! We…read moreworked with Kate and Krisha for our wedding, where they supplied us with the bouquet, pocket boutonniere, several ceremony displays and many small table arrangements. The style and details were hammered out well in advance and they seamlessly handled the day-of logistics without us needing to worry. We loved the flowers, and we'd definitely work with them again! Photos by Valeria Stovik: @lerastovik_photo

    Photos
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    Ikebana floral arrangements by Diosa Blooms in San Francisco. Photo by @lerastovik_photo

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    Ikebana floral arrangements by Diosa Blooms in San Francisco. Photo by @lerastovik_photo

    Hoogasian Flowers - Always on My Mind Long Stemmed Premium Bouquet by Hoogasian Flowers. Order 24/7 at www.hoogasian.com

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    I stumbled upon Hoagasian Flowers by accident, and I'm really glad I did. You can easily drive in…read morefrom 7th Street, park right there, shop, and drive out -- which made it perfect when I just wanted to quickly grab a bouquet for a friend's birthday. The staff was very attentive without being pushy. After I picked a bouquet, they went above and beyond to make sure it looked beautiful -- adjusting, arranging, and taking their time so it felt thoughtful and complete. They then gave me a box to hold the flowers with the vase. There was a cute note on the box saying that if you return it, you'll get a free rose. I honestly thought it would be just a single rose, but when I came back, they surprised me with a large, gorgeous pink rose, along with baby's breath and rose foliage, and all wrapped so nicely. It felt generous and genuinely thoughtful, not performative. The flowers are beautiful, but what stood out to me most was the care and intention behind everything they do. A really lovely local flower shop that I'll happily return to.

    Absolutely gorgeous arrangements! My friend recommended me to them because he always gets bouquets…read morefor his girlfriend here and he loves how friendly the staff are. I got this bouquet for my birthday, and the colors are even more vibrant and lush in person. They are also very helpful with care tips to make the flowers last longer. Support your local florists and stop by!

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