I went in to get a color initially. As I was sat in the chair the consultation took less than a minute. The stylist took no time to ask my hair type, the way it takes color, or previous colors it's been before coloring it. I asked to lighten it up just a tad whether it be highlights or ombré. I have thick hair and even a stylist that is fast at color has never taken less than 45 minutes to do so. This color took 10 minutes to foil. 10 minutes to process under the dryer and then when I asked to clean it up a bit the cut was butchered. She asked if I wanted layers I said "no" and she gave me short layers, she asked if I wanted to thin it out and I said "no" she did so anyways. At first when I left I was more disappointed with the cut more than anything but when I returned home to straighten it I pinned up my hair and it looked like I dipped my hair in bleach and walked out of the salon. There was no blending of the color, just a choppy ORANGE line. The hair I spent over a year growing out and trying to nurse back to health was choppy and orange. I messaged my normal stylist and she offered to fix it, so I took the offer. When I called back for a refund the stylist refused and said because I didn't come to her to have it fixed that I couldn't even have a refund for the service even though I still offered to cover the product. To be honest, if I could post pictures, no one in their right mind would trust this stylist to fix their hair when it was so carelessly done and rushed the first time. All in all it was an awful experience and I would NOT ever recommend this salon to anyone. Not personable, not apologetic even, there was no remorse at all on the stylists end. Highly dissatisfied. Will not be returning. Would make this 0/5 stars if I could, a waste of 130 dollars that I won't get back. read more