1. Urban Angels

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San Francisco, CA

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3 years ago

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Nelson B.

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3 years ago

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2 years ago

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The Salvation Army Thrift Store & Donation Center

The Salvation Army Thrift Store & Donation Center

(161 reviews)

$

Mission

I am a long time customer at the SF Valencia st. store…read more. And living across the street.I shop there 3-4 times a week.. It amazes me how hard these employees work so hard! Moving and lifting furniture and moving racks of clothing.. I have seen managers come and go over the years at this location.. They are lucky to have a long time employee named Joann who has been at this location for years. She appears to be the glue that keeps this store running smoothly! All of us neighbors love and respect her professional and friendly work ethics ..And we notice how the other employees love and respect her. I noticed 3 weeks ago on a Friday..a rude lady customer caused a disturbance on the store floor demanding to take other customers merchandise that was in their carts . ,saying that she wanted them etc.. She approached the employee David ,who was so calm and professional ,she was demanding to have access to other customers merch. I was impressed how much time he spent listening to her screaming demands.. I heard him explain to her that first come first serve etc.. Prior...I heard her screaming at that customer , then she approached me ..I had picked out a frame earlier which I had next to me.. She demanded that I give it to her.. Out of courtesy, I was putting frames back on the wall that were left on the floor by other Customers .. This employee David has patience of a saint and should be commended dealing with these type of Karens ..LOL

In counter response to Hernandez A.'s negative review of the Valencia Street Salvation Army, I am a…read morelong time supporter of this Family Store location and Maria has always been a consistent bright spot at this store: professional, hardworking, and unfailingly respectful--even when dealing with customers who don't extend the same courtesy. Yelp isn't your personal grievance diary and taking a public swing at a longtime employee says more about you than it does about her. If you genuinely felt wronged, the adult move is to address it with management directly. As a person of color myself, tossing around accusations like racism in a review without substance isn't advocacy--what it is, is lazy, flippant and overreach. As for the store itself: Salvation Army Thrift Store continues to do what it's always done--support people who actually need it. Yes, prices may be up slightly (I only thrift clothes and shoes so increase is between $1-$5 across the levels), but they're still well below most local thrift competitors, and the mission behind the register matters. As a side note, the new rewards program is a great new added incentive! The Valencia team shows up, works hard, and treats people with respect. If that's not enough, no one's forcing you to shop here--feel free to take your expectations (and attitude) elsewhere.

Urban Angels - donationcenter - Updated October 2026

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