When you are asked to right someone else's wrong, and yet you suffer the consequences, it makes me want to ever do the right thing because of someone else's mistake.
Uptown Cheepskate St. Peter's location- My daughter and I have been customers since you opened. We have bought items from there and sold items there. We've recommended your store to others. After today's treatment, by the manager on duty (Jay), we will not shop there. We will not recommend it to others. You've lost two customers.
We questioned the total as we were checking out. The associate verified our purchase and we left. About two hours later I received a phone call. The acting manager stated that there was an error with the transaction. I called and they wanted to charge us for an error that their associate made. While technically, they couldn't charge our card we asked about the error. I was quoted their return/exchange policy, which was irrelevant considering we did nothing wrong and they contacted us. I asked if we returned can we get a refund since this is poor customer service to call and tell me to right their wrong. The acting manager needed to pause to take a
moment (when I said, hello and received no response- thinking she hung up). They said that this is not policy-they do exchanges or store credit only. Plus, we used a Visa gift card, she said they could only give store credit because of this. You get the idea. Since it took us a couple hours to return to correct their associates error, we made peace with returning one item and keeping the items that were charged to the gift card.
When we returned, unbeknownst to us we were now being refunded for everything, including the gift card, HOWEVER, when we explained that we were willing to return the one item and pay the tax which was the difference we'd owe, the acting manager failed to listen and now we have a bigger mess.
While I appreciate the gesture to return everything to, "make it right," not listening, contradicting what we were told, and then not informing us of the new option/change/transaction only turned this into a much greater mess.
The acting manager would not once take any responsibility for the associates error, her error, or the fact that she wouldn't listen to what we came back willing to do to right their wrong. She just chose to return it all.
The store manager listed on the business card that the acting manager pointed me towards and the owners will be receiving phone calls. Rude, condescending, "polite" comments of the acting manager made this situation even worse. The sales associate that made the error didn't apologize or acknowledge her error while we were there, either. However, one associate clearly felt our pain and empathized. read more