Good, honest service at a good price. Got brake pads done without any issues. I do wish they would…read morebe able to give an estimated time it will be done. It's more of a drop it off and we'll work you in and call you when it's ready.

Great customer service! Love this place have been taking my car here for 14 years if so. Ben is…read morealways fair and honest!

Took care of a flat tire my wife had this morning. Appreciate the professionalism and quick…read moreservice. Will definitely use and recommend in the future.

Very disappointed with my experience…read more I brought my car in for a routine oil change and tire rotation. The oil was changed and the tires were rotated, but shortly afterward the right front started shaking badly while driving. I took the car back and was told that one of the wheel studs was bad. I was charged to have the stud replaced, but the shaking was still there. I returned again and was told the tires were balanced. After that, the car still shook. At that point I took the vehicle to another repair shop on Massillon Road in Springfield. They inspected the tire and discovered that there was water inside it. What I don't understand is how this wasn't discovered here. The problem started immediately after the tires were rotated, I brought the car back more than once specifically because of the shaking, and the tires were supposedly balanced. I would think that during a proper inspection and balancing of that wheel, something this unusual should have raised a red flag. Instead, I paid for another repair, made multiple trips back, and still left with the exact problem I came back to have corrected. Another shop was ultimately able to find the issue. Based on my experience, I have very little confidence in the tire work or troubleshooting that was done here.

Excellent workmanship pleasant and professional I would highly recommend Ken and all the employees…read moreat Collision Service of Green

I've had my vehicle repaired a couple times here for minor repairs. Everyone is friendly and the…read moreshop is clean. They did a good job on the repairs and they thoroughly clean your car while it's there. I wasn't happy about something on my 2nd visit but the customer service is excellent here and the issue was solved to my satisfaction.

Totally unimpressed. Sat there for THREE hours for them to change a time (that was "free" because…read moreit was under warranty), charged $300+ to put said tire on and "align" them. A week later, find out that the "alignment" they did was causing ALL tires to wear on the inside ("cupping"). Will never go back. Insanity. Never again.

We were traveling through on vacation. We had a slow leak on a truck tire. They got us in and it…read morewas leaking around the rim. Fixed it. Did not charge us!!! Thank you guys!!!

I purchased a 2026 Honda Civic hybrid Touring. Gwen was the salesperson. Easy to work with and a…read moretransparent process. Staff were all very friendly. I would recommend this dealership and specifically Gwen, as she was practical and helpful towards getting the right car, at a fair price point.

Troy was professional and customer service oriented. I was thankful for Serra Honda to work on my…read moreCRV recalls.

I don't remember who originally recommended Kens to me, but I love these guys. Super honest, good…read morequality work, very personable and reasonable. As far as car repairs go I don't think there's anybody locally quite like them. They're very reasonable and offer a great value. I just want to say thanks to the staff in the ownership there for running a great shop.

Still taking my car here two years later. I don't really understand the negative reviews I've seen…read morebecause I have never experienced any kind of unprofessionalism from this place. The employees have never sat in the office and gossiped about anything. The front desk girl is very nice and friendly and does talk to you but she is not gossiping. The quality of the services they provide and the prices can't be beat. Anytime I bring my car in for a specific issue they fix it. I've never been given the run around or felt like I was being taken advantage of as a female. A lot of mechanics take advantage of women and try to charge us more thinking we don't know any better but this place doesn't do that. I was taking my car to Vandevere and paying 100.00 for an oil change when Ken's charges me 45.00 for the same service. Also it takes them maybe half an hour versus three hours at the dealer. You can't please everyone but this place has way more positive reviews than negative and I definitely recommend taking your vehicle here.

Beware- something is not right here. I went in looking at a used Cadillac they had listed for sale…read more I am a single mature female. My life circumstances has required me to cut my life's expenses. I arrived at the dealership and I thought it was odd that they wanted to look at my trade first before I even looked at the vehicle I was there to see. The sales manager came out, introduced himself (wish I could remember his name) took my keys, went and inspected my vehicle, came back without a word and dropped my keys back on the salesman desk I was sitting at. The salesman provided me with a CarFax report and stated their service center had inspected and serviced the vehicle. The salesman then said he would pull the vehicle I was looking at up to the front of the building. I could see him going back and forth, just wandering, first saying he couldn't find the keys, then he comes over and said it was out of gas and he needed to go put gas in it. When he comes back , he's at the front counter, back turned, talking to someone at the front desk. I had an uncomfortable feeling. He finally returned and said, ok I have it pulled up out front. I get into the vehicles drivers seat. I turn the vehicle on. EVERY Dash-light and warning sign is on. Brake, transmission, sensors , abs, steering. I say , all the lights are on and they're staying on. The car, sputters, brakes soft, steering is difficult. We take the car for a test drive, get back to the dealership. I start testing the A/C Not working! We get out, he tells me, his service department will take care of the issues. He Is not interested in showing me the vehicle, doesn't open hood, backseat or show me any of the features. Opens up the back lift gate to show me it has weather tech mats . I look, every wheel is chewed up and cracked. He comments something to the effect that they gave me compensation towards my trade for the condition of the wheels or something to that nature. We walk back in and sit down back at the salesman's desk. He pulls out the appraisal of my car ( from the sales manager). Indicates that it's from the Kelly Blue Book values. My car is a BMW 7 years NEWER than the Cadillac I was looking at, 50.000.00 LESS miles in great condition (NO DASH or WARNING lights on. Their offer was $4500 more than their HOOPTY ! Keeping in mind they were saying it's based on Kelly Blue Book value. I have provided the same day Kelly Blue Book instant offer from the same day! $ 2575.00 higher . Basically robbery, of my car and double dipping . I went to a Cadillac dealership expecting an experience that would warrant a reputable dealership, I instead got the POT-LOT experience. I wouldn't buy a lawnmower here.

We recently purchased another vehicle from Lavery Automotive Sales and Service but this was our…read morefirst time to buy from the previously-owned inventory. Terry treated us right as he always does along with the fabulous staff at Lavery. We couldn't be happier with our 'new to us' 2016 Chevrolet Colorado. Thanks!

Talked to another shop previous to taking my car here for repairs. Was informed by the other shop…read moreON THE PHONE that they could not service the type of transmission I have. Took it to "master" tech and they charged me $200 to tell me the same thing. Odd how they couldn't tell me before hand that they are not equiped to repair my vehicle. Complete rip off.

Jake at Mastertech has made this whole process so easy. I was able to have my car towed there. He…read moreinformed me of all of the payment options available and not to stress yet about the cost. He then notified me they have loaners to use while repairs are being done. I had a a difficult time to come pick up the loaner due to kid's schedules. He informed everything could be completed via phone, so I was able to get after hours. Thank you, Jake, for making this process less stressful! Ashley M