They fix everything half heartedly and things consistently break exactly where my car was hit. dont…read moretrust them and would not recommend. genuinely the worst body shop i've ever done business with

After backing up into my garage door I was so upset with myself. Then my neighbor told me about…read moreRoot River Auto Body. They were amazing. My car looks like new. Steve is very knowledgeable and he has an excellent crew working for him. Kudos to his team. Steve will go overboard to save you money, They get a 5 star ratling.

Got my emissions test done here. Five minutes, boom, quick and simple…read more In the office, it's nice and spacious, with a tv on the waiting area. I also saw coffee and drinks, though I was literally inside for 5 minutes so didn't use anything. For longer waits, it's a nice touch. The guys in the office were very nice and service was quick and easy. Nice enough for me to want to bring my car for oil change here. When I asked the guy who was doing the emission test how much they charged for an oil change, he told me he wasn't 100%sure, but something like $115. That seems a bit high for me.

Very happy with the service. Great all the way from scheduling, the communication, the service for…read moreproviding quotes, to the repair. Definitely my new go to automotive shop.

Very rude operator and has very limited knowledge/ experience. Not good first impression and will…read morenot even be going in due to how rude the person answering the phone was. Sounded like a man.

Got a pre purchase inspection for a car that I was considering buying - George was the one that…read morecompleted the inspection. Very detailed verbal report immediately after the inspection that helped me make a quick decision on the vehicle. I was able to call back and follow up with questions as I thought of them. George even took a second look at the car later in the day when I asked about something he wasn't sure of. Reasonable price relative to competitors. Would feel very comfortable having George look at a car for me again

A-1 has now done work for me twice. First time it was to repaint about a third of my car that has a…read moretri-coat paint that is hard to match. It was perfect! My latest experience was to replace a mirror. They found a beautiful used mirror that was the same color. Total cost was less than half of the outrageous price that our local new car dealer would have charged. I highly recommend them.

These guys are just flat out the best in the business. Their attention to detail, customer service…read moreand responsiveness are second to non. If your car is damaged, call them.

As I don't work close to where I live, a dealership that was close to work is a must for me and…read moreluckily, this VW dealership is a four-minute drive from the office. I was able to make an appointment online for my oil change and received a confirmation email (as well as several reminders, I wonder if people forget often as the three reminders seemed a bit overkill to me). Dustin was professional, efficient, and didn't try to sell me a number of things that I didn't need. The waiting area has copious amounts of free beverages and the wi-fi was speedy and easy to use so I could get some work done while I waited. The car was hand-washed after the service was complete, which I thought was a nice touch. Just one minor issue that prevented this from being five stars: - I added a note to my appointment that I had a couple scuffs I would like the body shop to take a look at and give me a quote on, but it turns out that this location has no body shop (can't say I've ever seen THAT before) and Dustin directed me to their sister location a few miles down the road. Had he reviewed my request in advance of my visit, I could have been prepared for this adjustment. I also didn't want to drive down there and find out that they were too busy to see me. Here a little more customer service would have gone a long way.

Stopped in , looking for new veh. Wasted my time stopping…read morethere A dealer i should of skipped Read other reviews of the business, to me there seems like the same person making many of the reviews.

Fair, honest, and dependable. The team always does a great job. The front end of my Toyota Sienna…read morewas fixed after a fender bender. I have been here for multiple vehicles and the price and quality of the work can't be beat. Were I currently live I'm 50 miles away but they are still a top choice.

This auto body shop was down the road from another auto body shop I had used before. Well, I…read moreneeded to get a couple of quotes after someone backed into my sliding door on my Honda Odyssey Van. The door was functional, but there was a pretty good dent to repair. This older gentleman came out to look at the van and gave me a hand written quote to fix it, but not much detail. I wasn't sure what to think as the other place had given me a detailed quote, but for $1200 more! The establishment itself is a little run down, but the guy has been doing auto body work for 50 years, so I figured he probably knows what it will cost to repair it without detailing it out. Honestly, my biggest concern was if he could see the paint color and blend it correctly at his age. :) Well, he's got people to help out with that. Anyway, they banged out that dent and smoothed it out and painted the whole side of my van for the quoted amount and not a penny more. He was true to his word that he could do the job and was very confident I wouldn't have any problems with it. Honestly, I was shocked when I saw it. It was perfect. Not a single flaw. Mom and Pop Shops may not have all the bells and whistles, but it's hard to argue with perfection. I would highly recommend this business.

***DO NOT TAKE YOUR CAR HERE, THEY STOLE PARTS AND PERSONAL ITEMS OUT OF OUR VEHICLE***…read more We had the worst experience with this auto shop. Completely unprofessional, lack of communication and didn't even fix our vehicle. On top of that, after we got our vehicle back, we discovered that they took apart my fiancé's truck and stole parts off of it along with personal items/tools. Extremely disgusting and dishonest behavior. Do yourself a favor and don't bring your vehicle to these scam artists.

We needed a tire repaired out of normal hours, and Gordy was AMAZING. He helped my daughter get…read morefixed up and back on the road in no time, then called me to let me know she was all set. Kind, professional, fast, and fair. Highly recommend!

Felt like a scam surely after I was quoted 110 and asked for a cat inspection and didn't get a…read moresmoke test to charge me 160 for an inspection is wild n then got nerve to charge 400$ to fix my thermostat (which was the reason my engine light was on ) when it's really 280$ somewhere else second best shop in city supposedly? I rather go to Firestone lol jk nice try tho

I needed an alignment. I didn't want to drive to Racine while the tires would be wearing unevenly…read more So I opt to use Great American Tire, located much closer to my home. Minimal miles on the tires before balancing. Nothing against Auto Excellence, they seem to be attentive to customer's needs.