The clerk at this UPS location in the north part of Downsview is very professional and helpful. Just one problem. Only one staff person on the counter and a long line up. And I have a disability that makes it painful to stand for long periods. And every single seat in the UPS Centre was taken up by people waiting for packages or their friends or their kids! So I had to stand. And stand. Because I had to sign for a delivery :( So either UPS hires one more staff member, or gets more seating, or gets a bigger office with more room for customers! I don't look forward to ever having to do another pick up, let alone something I want to deliver here! NOT disabled friendly at all. read more

UPS is horrible. The customer service is even worse. I was promised multiple call backs and was never called back. I was promised that my package would arrive at multiple different times throughout the day and it never arrived. This has slowed my business down by 2 days (we can't ship out product because we're waiting on UPS) and it still isnt here yet. Save time, trouble and money. Ship with DHL they are much better are customer service is great. In my area, I always speak with the same agent who now knows me and my biz. 1 STAR is a compliment! read more

The worst delivery company with inappropriate and dishonest business practice. They did not deliver my package, but lied and cheated about three unsuccessful delivery attempts. I was available all the time, but they never showed up and never left any delivery slip or any other proof of delivery. Scammers! Also they have terrible and unprofessional customer support. read more

A big fat 0 rating and definitely into the minus. This place is a joke. They claim there attempt at delivering your items but they do not. They do not contact you back when you've been on the phone for hours over a weeks span trying to figure out where your package is and why it has not been delivered. After confirming my shipment would be on the truck after 4 days of non-delivery - AGAIN IT WAS FORGOTTEN TO BE PUT ON THE TRUCK SO I AM WAITING ANOTHER DAY. FORGET THIS FUCKING PLACE - CLOSE THIS SAD SACK OF A BUSINESS DOWN. read more

It sounds like it hasn't changed since 2012. A small "Customer Service Centre" with 4 chairs, 1 lonely clerk to deal with at least 20 waiting customers for parcel pickup. The hours are strange for customer service: closed between 12:00 noon to 4:30pm. I was lucky: No address, no dispatch phone number, a run around of many phone calls to UPS robots, then a 90 minutes wait before I picked up my parcel. It's amazing that such a huge company spares one person to serve customers who have to drive all the way to this one parcel pickup spot, while UPS deliveries routinely leave only pickup notes instead of actually making an effort to deliver. I will never use UPS again, and never buy from suppliers using UPS. read more

This UPS centre gets confused about how to deliver a package easily, my package has been held for a week. And after 4 phone calls to confirm my address, they are still unable to send out my package. I have a feeling I will never receive it. Seriously, UPS, do you really need your customer to teach you about delivery? read more

Worst experience ever, this place deserves a negative star rating if Yelp would allow. Abysmal customer service, the woman working deserves to be fired immediately. I'm guessing she is protected by some sort of union. Have been waiting for over an hour to pick up a package. UPS doesn't realize that the experiences of customers in this type of place can have a dramatic effect on their overall business..... My company ships millions of $ of electronic equipment from the US to Canada every year sending over 500 separate shipments annually. After this experience I can ABSOLUTELY GUARANTEE that we will never use UPS. Unfortunately for them they lost the opportunity at a corporate account that spends tens of thousands annually in shipping. read more

A sad excuse for a place for customer service. Can I just say UPS service in general in absolutely abysmal? Every where from the delivery options, to the buffoons on their customer service line (I spoke to three different reps) to the actual delivery and the so called "representatives" on the counter of this particular location. The staff here are so rude, and ridiculously slow. Honestly with people like this it'll be a miracle if this company survives in the long term. Just horrible experience overall. read more

Sent my package out 14 days ago and it is no where to be found, they have no idea where it is scanned into the void! UPS - Unacceptable Parcel Service might be a better name. Does this sound like a company you might want to give your money and product to to loose? Stay away! read more

We have been waiting for delivery through this centre for two days. Both days their tracking site would state that it is out for delivery. Yet, no stuff. Calls to Customer Service gave us nothing more than apologies. Two days down the drain from 08:00 am to 07:00 pm. Called customer service this morning again and this time I was told that my package got busted " in transit " and that its remains were discarded. A moment later I got mail notification that they will try to deliver today. Deliver what? Went back on their tracking site and there was an update that the package was busted in transit and discarded. And one more that I refused delivery, and that the merchandise was eventually abandoned by both the seller and the buyer. Who pays for this shit? I contacted seller and they will try to re-send, this time with FedEx. Stay away from UPS. Nothing can make up for the time that we have lost. read more

A total nightmare! I'm at my workplace when they deliver at my place so I had to pick up my parcel at this location, which is way too far from my home. It took me a long time to get my package. They wanted to charge me twice. Worst customer service ever! read more

Now I've read other people's reviews and was extremely weary. I will admit I received my box within 3 minutes. So I was surprised at how quickly i got my box. But when my box came out. ....that is an entirely different story.  It was absolutely destroyed. Half of it completely damaged and one top corner completely open. If I didn't know any better it seemed this ups box had went from the dinosaur age, dethawed after the ice age, survived the bubonic plague, was set on fire at the Salem witch trials, and has made it to present 2015 . One of my items was missing as well.  A mega man Keychain that I'm positive someone at UPS is enjoying. I regret using UPS and should have went with DHL. lesson learned. With DHL you can also pay for any charges via online with a credit card and is. Oly have them leave it at your house. read more

This location makes is very difficult to pickup packages in-person. Be prepared to wait in a small cramped room with many upset customers for 20-30-40 minutes while they try to 'locate' packages. read more

Their sign says 'we heart logistics'. That might be the case but they sure are terrible at it. Service is extremely slow. By the end of it I left and told them to hold the package for another day. read more

I am expecting a package, and the package was being shipped via "UPS Express" which is supposed to come to your house by 10:30 AM. I called up the UPS Customer Service number and finally got through to an operator at about 9:50 and was told to wait until 10:30, the package didn't come to my house and I decided to wait until about 12, at which point it still hadn't come so I decided to call again and they told me they'd email the dispatch center to call me back. I waited, and right near the end of the hour, I got a call from a blocked number and I picked up assuming,correctly, that it was UPS. I had a discussion with the person at the other end and was told that they were "sorry" and that the package would be delivered by the end of the day. When I asked what time, they said it should come before 4 or 5. The reason they gave for the delay was because they were backed up from the Friday before, and gave an excuse that had something to do with the US. They were very vague. The thing that is most disappointing about my experience is that I was told by the Customer Service people at UPS (Not the local dispatch center) earlier that the system would update with any delays or rescheduled delivery's (on my UPS.com Delivery Tracking Page), which it did not, because this is considered a delay. I'm giving this review a 2 because UPS is a billion dollar company and is used globally. I would expect 5 times better service than the service I received. They need to learn to update their systems and be more precise with timing. Delivery's are about timing and UPS doesn't seem to really care, or at least this UPS doesn't. read more

I've never had such bad experience with any other shippung company than #UPS shipping company, first with all the extra fees they charge at the door upon delivery, second they do not have debit machine, no every one carries a credit card or cash at home, and for any of those reasons, I know cannot recieve my package and have to drive down to their center to pick up a package, wasting my time waiting in the center for the customer service person to now go and track it down, it's been almost 1 hour and I'm still anxiously waiting... Terrible terrible in every way. And I still didnt get my package. They didnt pull it off the truck and what a F***ing waste of my day! read more

They have the worst customer service. They charge a fee to redirect a package. It is not easy for me to get to them to pick up my package. It's their job to get it to me. Their trucks travel all over the place and they charge me a fee?! Other delivery places don't charge. They are a major hassle and not worth it. read more

No information left about where to pick up packages on door slips. Found out its 1.5hours away from my house. Call and am told package is at this facility. Show up and then am told it's still out with the driver. Sitting waiting wasting time to pay $56 in brokerage fees when Canada Post charges 0. Ship with USPS/Canada post and save time $$$ and headache. read more

I ordered some things off of Amazon, and paid to have it delivered at a certain time, this so called company were the lucky ones who were supposed to deliver it. The order came through alright, but the drivers could not follow simple directions and left without delivering the item. That was last Wednesday, I was assured that the driver was going to comeback right away and deliver it. Nothing happened, Thursday I called, and was told, oh yes the delivery is coming, nothing showed up, not even a phone call from this company. Friday I called twice to ask what was going on, was assured by a so called supervisor that He would look into it, nothing happened, no delivery, and they are closed on the weekend. Today, being Monday now, I have called four times, each time I have called you have to go through the who computer jazz and waste time with that, then talk to an "agent" who reads off the screen that which was already told to me ever other time I have called, then the supervisor came on and fed Me more BS, asked to speak to whoever was in charge and was told they lost My item and it is up to Me to call amazon and report it missing...They could have told me this on Friday, but the very same supervisor said He was "looking" into it and wanted to wait until He knew more. Not only have I had to take time off to wait for said item, this company has done nothing at all to remedy the issue except to tell Me BS and now tell Me that it is up to Me to find out where it is. I can see now why people would not use this company, if I were the owner of such a company, I would be ashamed of who was working for Me. Be assured that this will be told around the office and UPS will not be getting anymore business from us. I should have read up on them before asking Amazon to let them deliver, and amazon will get the very same letter that I am posting here. Thoroughly disgusted with the treatment they give customers. If I could give them - stars, I would. read more

I don't even wanna rate the star here for this UPS service which I am getting ... waiting for my shipment to get delivered since 20th feb 2018 Tuesday ... chased them on thursday ... Friday .... yet not delivered... only false commitment of driver or the agent will call you and then do the shipment. worst service ever .... can ups have a courtesy to return my money or deliver my shipment on time after so much of harassment. I hope I get a call today for the shipment and get it delivered today. its URGENT!! and hence paid a high price. will never use UPS ever. plz contact: 6479724525... I am still waiting... read more

Will never use UPS again. Cannot trust the delivery service, delivery dates changed multiple times since the package arrived @ Concord Ontario 2 days ago. "On Truck for delivery" status to "In transit" status again ! read more

This is my first yelp review and if UPS managed to make someone who normally only browses and reads actually write something, it really shows how they have a knack for pissing people off eh. My packages were meant to be delivered to me from the Concord centre last Wednesday. Customer Service AND dispatch both promised that they'd deliver them to me 100% that same day but failed to fulfil their promise. Okay.. Fine I'll wait for the next day then. Come the next morning, Concord dispatch calls me and tells me that because of the snow they probably won't be able to deliver to me the next day too. Fine. I ask them if they could KINDLY send it to me Friday then since they don't deliver on weekends and I really need the stuff (800 lbs worth of stock for my clients okay), and they tell me they'll try to but no promises because of the snow and the Christmas surge. Wow.. So a "multi-million dollar" company (quoted from their own website) is telling me they can't handle snow (which freaking falls for 4 months a year in Canada), and that they can't handle more parcels during holiday season (which undoubtedly is a YEARLY phenomenon)? Seriously? They don't have better excuses? The bomb explodes here. They tell me they don't know where my packages are.. Can someone tell me how they can lose six 100+lb boxes? Two hours later, they tell me they found them but the reason they can't deliver it is because my labels were illegible. The funny thing is that the labels were printed using UPS's own system with freaking BARCODES on them so that people don't actually have to read the labels. If my labels were illegible, then there's something wrong with the UPS system. Friday = no delivery then. Today is Monday, and I am so pissed off I just don't even know where else to vent. Concord Dispatch calls me this morning and tells me that my packages will probably be delivered to me but she's not sure because the departure barcode was never scanned and when she messaged her drivers, the drivers "don't know what packages they have in their trucks". I can't even at this moment. I call customer service to ask where the heck are my packages because it's ridiculous I have to wait at my address for FOUR days to get something delivered. The sad thing is that I can't even yell at customer service because UPS has their customer service centre based abroad in the Philippines and these people have no idea how to handle my situation back in Canada. I don't understand why I can't call Concord dispatch myself and directly talk to people who can actually try to solve my issues. I am so done with UPS. DO NOT USE THEIR SERVICES. read more

I cannot express my distaste enough. I am inherently a patient customer and this is by far the most frustrated and cheated that I have felt by any company failing to deliver on a promise. No connection between dispatch/customer centre, the drivers, trucks or warehouses. The customer centre seemingly has absolutely no way of knowing where their warehouses are, when their drivers start delivering, how to get in contact with the warehouse/driver, or how to track your package. The website will say "out for delivery today" and yet the date will just keep getting pushed to a later date without any attempt to deliver the package the day it was originally out. As a result of numerous UPS mixups, false promises and lack of information, my package was delivered past the date that I needed it by. Despite the call centre stating that they placed it as "urgent-emergency status" I have YET to receive my package days after. At this point you would have to pay me good money to ever trust UPS with my package again. read more

Well, here's my horrible story ... I ordered a macbook pro for a BIG Christmas gift to my son, 4 weeks before Christmas. The computer made it to UPS in Concord, then mysteriously went missing?? Called Apple and Macbook Pro #2 was shipped expedited. Made it to UPS in Concord and mysteriously went missing?? By this time, Apple and UPS are dispatching security. I would bet my butt that crime is happening right in the plant. It is now 3 days before Christmas and Macbook #3 has just been dispatched. I encouraged Apple to try Fedex or Purolator, but they seem to only know UPS. It's a shame. What's that definition of insanity ... 'doing the same thing over and over and expecting a different outcome' ... Frustrating!! read more

Very slow. I would never use UPS myself, but could not help when online order from Tigerdirect uses UPS. The package arrived on Tuesday night in concord, but was not scanned for destination till 6 the next day. The tracing system mentions schedule delivery for Monday?? Why Monday the concord UPS is 20 mins from my place, the package should have been delivered on Wednesday or worst Thursday! read more

Never, ever will I use UPS again. After waiting for a whole day for delivery their driver pulled up outside our house, made no attempt to deliver our packages and then drove off. My wife phoned the 'Customer Care' line where she was told that she 'talked too much'. UPS claimed that they had been given the wrong address but when the packages finally arrived both delivery stickers contained the correct address and phone number. UPS only reason to exist is to deliver goods to the correct address and they can't do that. When challenged, they deny responsibility, blame the nearest living object or simply ignore the customer. UPS, here's a cost saving tip. Just buy a answering machine instead of running an expensive call centre. Then simply run the message 'This is UPS we don't really care so don't bother to leave a message'. read more

The only good thing I can say about this location is that they have really nice people at customer counter. As to the rest - that UPS centre and their drivers works TERRIBLY! They screw up everything they can. If you have a deadline, do NOT rely on this UPS centre. Consider yourself warned! read more

The UPS delivery for my new bathroom vanity was just received. The driver dropped it from the truck onto the ground at the road. Then he proceeded to roll it up the driveway instead of using his dolly. The package now is wet and dirty and possibly damaged. He left it at my front door and took off as I was negotiating where he should place it. Not very impressed to say the least! read more

The worst delivery ever. My order of costco.ca stayed for one month with them and then they said they cannot deliver because the address is not there!! How can you take an order from the sender to deliver to someone without address! Never trust them they are very unprofessional,I would have even rated them with minus stars,if the option was there. read more

Operating problems!! Unknown delivery date!!

I am greatly disappointed in the service that ups has provided to me. My package was supposed to arrive on the day that was scheduled but never showed. After being on hold for one hour the people at the help desk reschedule the delivery for the following day and once again after I was assured it would be delivered it never came. This has been the worst experience I have ever had with a parcel company. I will never use ups again extremely poor customer service. read more

Went there today to pick up my parcel, got there at 11am and waited one hour and forty five minutes to get my package, there were 6 people with me also waiting for their parcels..... worst customer service I have ever experienced... oh, did I mention the girl behind the counter left at 12pm and never came back, yes; we were all sitting there in the office for 45 minutes without anyone behind the service desk! Avoid this pick up location at all cost. read more

I never liked UPS, the service they provided was terrible. I was expecting my package from the states and tracked my package status on website, the scheduled delivery date was Tuesday, luckily I was home on Tuesday so I just spent my whole day on waiting for them. Guess what? They didn't come! Then yes they came on Wednesday but I was not home, a delivery note without the estimated delivery time of next weekday was left at the door( the sample delivery note on their website has such info). So I signed the agreement at the back of the delivery note which allows the driver to leave the package at the door if no one answers when he comes, sticked it at my door and hoped he can leave my package. Yes he tried the delivery again but only left me another delivery note saying they will come again for the final delivery! Wtf I was home on Wednesday but did the driver ring the door bell? Just quietly left a delivery note without looking at the signed previous one is what you supposed to do? So today, Friday, I sited at living room for 4hrs to wait for the driver, finally I got my package and it doesn't have to be returned back to the states, I hate UPS, Fedx honestly doesn't do any better than UPS, we don't have much choice. read more

I mailed a few checks for UPS at this address. What happens to any of the checks that UPS received in October. I am still waiting for UPS to cash them in. read more

Worst service ever. The My Choice option for delivery change is a joke, yet is there most advertised feature. I used it to change the delivery to my home ups center, and it instead ended up at the concord 'prison'. This after 1 failed attempt to deliver to my chosen drop off point. Supervisor is subservient to dispatcher, who seems like God, dictating who will get their packages and who will get screwed. I will never use UPS again. read more

As a customer who routinely receives goods from a supplier in the US through this company, I can tell you from over a decade of experience: UPS is the worst of all companies currently working in this field. Damaged goods, forgotten shipments, late deliveries, drivers who don't leave notices and endlessly conflicting information when chasing down packages... I quite literally cannot tell you the last time I received goods incident free. Unfortunately for me, my supplier only uses this company, so I've had to suffer years of dealing with these guys as my only method of delivery. Items that were shipped in multiple packages at the same time, which needed to be assembled together, often arrive several days apart from one another. The list goes on. I've spent years trying to adapt to their inconsistent service prior to the arrival of my items, in hopes of mitigating UPS' unavoidable screwups, only to be tripped up by some new wrinkle. If you have ANY other choice for sending/receiving your goods, I'd strongly advise using that instead, as it's bound to be more reliable. read more

Very bad experience for one pickup. Four staffs kept chatting without taking care of the waiting customers. One staff who was checking my pickup came back several time for the name/address Which I gave him already. Waiting for 20 more minutes. read more

I felt compelled to join yelp simply to write this review. I cannot believe that in this day in age, in North America, such a big company like UPS can run such a mickey mouse pick up counter. I missed my delivery On wed evening. I requested by phone to come pick up the package at night. They confirmed and said that pick up will be available between 7pm - 7:30pm. Ok that's a little tight, but I was determined to pick up my parcel. I got there at 7pm sharp. The facility was huge, the pick up area was not. Typical public washrooms are bigger. There were 20 people in line, some standing outside of the door. I waited till 7:20. The attendent at the counter said, the trucks haven't all come in yet. Ok? I waited till 7:30, not a single person had been served. I left and decided to come back the next day during lunch hours as I work close by. Tried again at lunch (12 noon). There were 3 people in line. The first person in line started complaining that she had been waiting for an hour. Someone had gone to check on her package and did not come back. That's encouraging. I decided to queue in line as it seemed I had no choice. A woman printed my order and took her trolley to the warehouse. I patiently waited for 40 min. Nobody came back to the counter! A woman beside me who had been waiting half an hour started to talk to me about how the service in Turan was better. I said, I wouldn't doubt it. This places service rivals a 3rd world country. How does such a mickey mouse company stay afloat? I called the representative I was speaking to the previous day about having my parcel picked up. She was as shocked as I was that I was still standing there after an hour. She said she will rush someone there right away. Finally, after a 1 hour and 20 min wait, I got my package and was on my way. Everyone else who was queuing in line before me was still waiting there! I literally got my package because I was lucky and called someone in the back. Never will I ever deal with UPS again. When I purchase from the states the companies love to ship with UPS. That will make or break my purchase transaction. If they only ship UPS, I will refuse to buy anything from them. It's priority post or Fedex all the way. I personally love fed ex. Friendly staff, very efficient, never any issues. Stay away from UPS!!!!! Especially the location in Vaughan/Concord on 2900 Steeles. I've had bad experiences with UPS delivery drivers in the past, now this pick up center experience is the poo topping on a s*it sundae. I also had to pay duties and was surprized to learn that they do not accept cash. That isn't an issue for me as I have credit cards, but really? UPS is officially the worst company I have ever dealt with. I hope they go under, they deserve it. read more

What a difficult process and inefficient ...you're telling me only 1 of your depots in all of Toronto can process payments for international charges?! So while you have a delivery center closer to my area I will have to trek clear across the city to pick up my package and based on the reviews will have a more horrid time trying to pick it up....first and last time ever using UPS read more

Absolutely abysmal service. Want a package delivered to you from UPS? Well they take the order but don't actually deliver the package. They lie about attempting to deliver it to your address. They don't do it. Even when you call and ask them to re-deliver it the SAY they'll do, but they don't actually do it. If I could leave NO stars I would. UPS stands for Useless Postal Service and that they are USELESS! I've had WAY better service - you know sending parcels and actually having them delivered - from Canada Post and Purolator. NEVER EVER EVER will I ship ANYTHING with this company again! N-E-V-E-R. read more