ABSOLUTELY AWFUL EXPERIENCE -- DO NOT RECOMMEND!…read more
I would give Sunshine Auto ZERO stars if I could. The level of dishonesty, unprofessionalism, and disrespect we experienced here is unbelievable.
My husband and I brought our car in for repairs, and we were told that an alternator had been installed. They kept our car for TWO DAYS, got nothing done, never called us, and never bothered to update us on what was going on. Then, they told us our car was ready, only for us to discover that the parts they claimed to have installed were NEVER PUT IN THE CAR!
To make matters even worse, our car broke down AGAIN the very next day while I was on my way to work. Imagine being told your car is fixed, trusting a mechanic to do their job, and then being stranded the next day because the work you were told was completed was never actually done.
When we confronted them, we were told that the parts had never been installed after all. So why tell us the car was ready in the first place? Why waste two days of our time? Why not communicate honestly with your customers?
What makes this even more frustrating is that we have given this business plenty of our business over time, and THIS is how we were treated. Instead of taking our concerns seriously, we were left feeling like we were being lied to, given the runaround, and treated poorly simply because my husband questioned their work and tried to explain the issue with the battery and alternator.
As customers, we have every right to ask questions and expect competent work, honesty, and basic communication. We should not have to explain to mechanics how to properly do their jobs, and we certainly should not be lied to for expecting the service we were promised.
The entire experience felt like a complete game of back-and-forth, with our time, money, and trust treated as if they meant absolutely nothing. We deserved honesty and accountability, not excuses and a car that broke down again after being declared ready.
I WOULD NOT RECOMMEND SUNSHINE AUTO TO ANYONE. If you value your time, your money, your vehicle, and being treated with basic respect, I strongly suggest looking elsewhere. After the way we were treated, they have lost our trust and our business. We gave them plenty of chances, and this experience was beyond disappointing.