I didn't do a ton of research on the product so I didn't realize there were knock offs. I bought one of those Studenglass gravity bong's I also didn't realize the real one comes with a fancy carrying case. Imagine my surprise when I go to the Studenglass website and the serial number doesn't match. When the owner told me an employee threw out the box, I assumed it was cardboar. No the case is worth $200 and the things a knockoff worth $100 and he charged me $350. read more

They sell COUNTERFEIT VAPORIZERS disguised as the real thing and charge more than manufacturer price (of the real ones). Bought a vape that broke within 2 days, staff here tell me it's my fault and won't refund for me, so I tried to return to manufacturer for the warranty and they informed me that UpNSmoke is not an authorized reseller of their product and that my product is a fake. I've attached photos to yelp here as proof. This place isn't worth the dirt it's built on. read more

Up n Smoke - Do not buy from here. They scam you with fake products. - Vape Shops Near Me - Edmonton, Alberta

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Total rip off. The cashier knowing I was clueless about the products charged me double for a vape set and they will not refund or exchange. Checked online and I can buy two of the same thing for the price I paid for one stupid item. Not only that, the guy was really rude about it. My husband spends a lot of money here every week but they are worst at customer service so I will rather just be shipping his stock from a supplier who will value us more read more

This is a review for the south side location . Horrible . Absolutely horrible . First I came in a week ago and looked at a piece he quoted me 120$ for . This time I went in and he told me 130$ for the same hookah . After spending how much time choosing my order (totaling over 200$) not too mention I was here every other week someone 300$ or more . But anyways this money hungry little man tells me he doesn't take prepaid visas . My visa is a regular visa thru DC Bank . And then continues to tell me to go pull out cash (that would be so much more convenient for him wouldn't it have been) moral of the story when I didn't want to go too the gas station to pull out money he told me he was the owner of the store and it's his rules and I could go have a hissy fit somewhere else . So here I'm posting my hissy fit . read more

Great knowledge and great service. Sold me a vape product that was compatible with my old one. I saved money by being able to use my old head and atomizers. Will be my permanent vape shop from now on!! Thanks! :) read more

Called earlier about stealth pod and the man was very helpful, Came in and greeted with kindness. He recommended a good flavour and I'm looking forward to coming again. Thanks! read more

This place is a rip off and they will act like you are getting a deal when they are acutally over charging you..my mistake was not going online 2 look and see what the prices were and which product was the best for the price I was wanting 2 spend...which was less then 100 bucks...I bought a weed pipe from there and it was garbage after the guy told me it was pyrex glass and wasnt..then i purchased a vaporizer from there on christmas eve and it busted on january 27 i day before my birthday and i called and asked if he could replace it or the part that was busted and he said NO and didnt even want to take a look at it..he was quite rude about it...so i went though the Atmos RX company that sells the vaporizers he had...and hopefully he can help me read more

I bought a Evolve Plus Pen at about noon today. I got home opened it up and the lower part of the coil was defective it was in 2 pieces and should have been 1 piece. So back I go to the store with my receipt. Now its been about an hour since I bought the product once I got to the store the girl that sold it to me said immediately that I WAS NOT getting a refund or an exchange I said why? She said how do I know that you didn't break it. Really I said take a look at it and compare it to one in stock she fussed with it and said no I can't exchange it or refund it, the boss isn't here Ok now I have gotten 2 excuses as to why I don't get a refund or replacement all I wanted was a replacement. I spent 126.00 Then a customer comes in I tell the story to her, now the girl at the store is telling my to stop screaming I asked the customer am I screaming she just laughed and said NO. So at this point the girl is now asking me to leave the store with no replacement because I am screaming, I said call the boss as I live out of town and am not coming back she again tells me to stop screaming at her, again I ask the customer in the store if I am screaming, again she laughs and says NO Finally the girl calls her boss and I get a replacement. So if the customer had not come into the shop I would not have been given a replacement I would have been throw out of the store for allegedly screaming at her which I never did .. By the way I have some of this on video! Also would like to add shop around these guys charged me 120.00 for the pen and it is 65.00 regular price elsewhere in more & than one shop in Edmonton :( read more

best store ever! i came in asking for a item i didnt know the name of it they knew exactly what it was and had a huge selection of it. even got a free gift! thanks for the nector collector guys! read more

I went to Up In Smoke one day to see if they have any glass tubes for "running" material into oil. They had a tube I hadn't seen before, it seemed fairly low quality but I was desperate so I said I'll take it. I also needed some large 50 or 25 micron screens to cover the mouth piece of the tube. These screens usually come in packs of 3 that are sold at another store for $29.99. I won't say the stores name because frankly it will make people think I am associated with that business. I am simply a consumer, reporting what I see. Anyways, the cashier at Up In Smoke claimed to only have one screen left, and it was in the bag, which came stock with 3 screens, with a price tag of $20 on the bag. The guy charged me $70 for this tube, and the ONE screen for $20 dollars. I asked the guy, who happens to be the actual owner of the store, not just an employee "could this hold an ounce of material no problem?" , he replies "ya man it will hold as much as you want! if you want to put just a little, or a lot", he clearly had no idea what he was selling me. Reluctantly I made the purchase out of desperation, later to find the exact same tube at the "other store" I shop at for $30. I feel so burned, I will not shop here again. read more