Honestly, I do have to say that 'River City Vapes' have the BEST staff, Customer Service, products, price...... I went again as I needed to buy another complete e-cig system as my "back-up" couldn't back-up anymore as it broke and I absolutely NEED at least two fully functional systems to keep me from ever having another "analog' cigarette. So I bought an even better system than the one I usually used.... Blah blah blah, etc. I had the MOST awesome service by an employee (now making it 3 MOST AWESOME guys I have ever dealt with so far and ALL 3 gave me EXCEPTIONAL service!). And I do truly believe that ALL their staff that do work there are ALL the same way as while I was waiting I watched all the various transactions and everyone left there completely happy! Not just me. Since I was buying a whole brand new e-cig system I was expecting to spend a fair chunk of money but when I was done, I spent ONLY HALF of what I thought I would spend and got a much better system than I expected I would get. I even had enough left over to buy various other products and I STILL had more than enough money left in my wallet! Needless to say over 24 hours later, I am still ecstatic with my purchase and with my experience at 'River City Vapes'. From now on, I am ONLY going there for all my e-cig needs! You absolutely cannot beat their prices and products AND you cannot get better service anywhere else! ALL their staff are incredible! You will NOT leave there disappointed!! Also, while you wait you are welcome to free coffee/water and chips and sit in a very, VERY comfortable and classy atmosphere. The store itself is awesome! I honestly cannot say enough great things about them! I highly, HIGHLY recommend anyone and everyone to go there! Great job guys at 'River City Vapes' job extremely, EXTREMELY well done!! I am extremely happy with all my experiences there and I do TRULY look forward to all my future ones there again too! It is over a 3 hour drive (there & back) for me to go there and back home but it is soooooo well worth it!!! 5 stars out of 5 stars!!!! read more

An excellent shop and the best in the city IMO and I've visited just about every store in Edmonton. But only bought from a couple as most either don't know anything or are pushing stuff you don't need. And yes, I'm a real customer with no connection to any Vape shop or the industry. I walked in not knowing anything. Just wanted to stop smoking and get started. The store was busy but the guy I spoke to (Paulie) gave me nearly 30 minutes and explained everything thoroughly. Sold me an inexpensive starter kit, which was exactly what you should begin with. Not because it's cheaper but because it's the right unit to start vaping with. Demo'd the set up and how to use as well as vaping technique (it's not the same as how most people smoke). I came back after a week of using this and reducing smoking. Moved up to a nice pocket mod and tank to combine the 2 devices as I got off the smoking, again, same treatment and helpful advice. The second (Jacob) salesperson sold me a good but inexpensive unit I still use 3 months later. No big upsell to expensive stuff I wasn't ready for or need. The tank on the first unit broke and without any question, they replaced the unit with a new one. I have been back regularly since, gotten exceptional customer service, good advice (don't do this, it's not right for your style of use, etc). These guys, the entire staff, could teach some very important lessons to much larger companies about customer service. I'm surprised that a couple reviewers have had different experiences but I've never had this myself or seen it with other customers when I've been there. They treat a 20 year old or an 80 year old with the same good service and time/respect. read more

Extremely knowledgeable staff, without attitude. No matter how new & uninformed you are to vaping, as a newbie there is a lot to learn. I can hardly believe how they can listen to my 1/2 deaf in one ear, ADHD riddled newbie questions 2 or 3 times over with a smile on their face & utmost respect. I know I don't have that much patience for people. They ask the right questions, qualify you as to what you'll require, give you options, & explain everything you need to know as you go. They'll hook you up with what is best for your needs. Now I'm ready for an upgrade. I went & rather than just try to sell me what they have in stock, recommended a mod which is on B/O. I don't want to shop anywhere else but I also want the item. I looked in the city for it & even a nearby shop that is rated on Yelp as cheaper, (only $ instead of $$), they want $15 more. When I checked juice prices RCV was cheaper on these also. They have many of they're Own flavors of juice. Papa is my fave. You tell them the size, flavor & mg of nicotine & they go in the back room & make it for you, so it's always fresh when you buy it and never out of stock. Definitely the place to go! Wouldn't take my business anywhere else! read more

The only place you need to go if you vape or are interested in getting into vaping. I honestly cant say that i have ever been treated better in a business than i have at RCV. Incredibly knowledgeable, friendly, and polite the staff at this place are unreal. Matt helped me most recently and i can say that he was amazing, unfortunately I don't remember the names of the other folks in the past but they were amazing as well. This place has very good pricing and an amazing selection of everything you need to start or keep vaping. They also have a loyalty program that gives you money back to use for future purchases. They are a little out of the way for me to go to all the time so I will occasionally pick up some juice elsewhere out of necessity and I honestly feel guilty! The shop is very clean and inviting as the staff and have seats where you can relax and vape in the shop. Overall this is one of the best businesses in the city and you need to come here for any vaping needs. Thanks a lot guys! read more

I just went to river city vapes in Windermere and experienced exceptional service and care. I arrived incredibly frustrated with an issue I was having with my vaporizer from a DIFFERENT store altogether. The Vape was only a week old and it wasn't turning on. Not only did Tara and Doug help me right away but they also took the time to do everything they could to fix the problem before giving me a wicked deal on a new body (there was liquid damage from the lady at the initial store putting in the juice incorrectly). They didn't have to give me anything, being as I bought the vape from a totally different place, but they treated me like a valued customer and I really felt the love. AND after hooking me up they took the time to explain and educate me on the vaporizer in much better detail then I had received the first time around. THANK YOU Tara and Doug and everyone at river city vapes!! read more

I have been going to this store for about 3 years now. I have to say that this is the only store that I have been going to for this long that I have always left happy. It amazes me, that a store that is this busy, with some many different staff can keep such a high standard. The staff has always been more than helpful with every need I have had. The are knowledgeable and very polite. The store I always clean and very well run. Great inventory selection and almost unlimited juice flavors. Prices are on par with the other shops in the city, maybe a bit cheaper on some items. I have be to most of the vape shops in Edmonton and this is the only one I keep going back to faithfully. I don't write very many reviews online but I figured by now I owe it to River City Vapes to maybe get a few more people to check out their amazing shop. read more

I have an EVOD I bought about ten months ago. It began getting mediocre about four months ago and I switched over to a mod. When I had problems building the coil for the mod, these guys spent AN HOUR working on it as a committee project, did it free of charge, and did it again a few weeks later when it broke again [for the final time before I switched back to the EVOD]. They offered me a new tank for the mod, again, free of charge, and when I had issues with the quality of vape from the EVOD, gave me a new tank for free. The quality of the juice, and the variety of flavours is great, the price is cheaper than any other vape store I know - 16.80 for 30mls versus 19 something at lifestyle, and they are often very willing to help with fixes or wicking for free. Unbelievable, outstanding customer service. read more

I have been buying vape supplies at River City for several years now and I love them. Staff are so knowledgeable and so kind, I always and they always share tips and tricks with me. They are friendly, know me by name, and always make me feel welcome in the store no matter how much or how little I am spending that day. I have been to vape shops all over the city and River City is alway my go-to shop. Honestly, the service and selection can not be beat and their loyalty program is a life-saver when I'm in a day before payday to grab some juice to get me through!! I will continue to bring friends and family to River City for great deals and super friendly and knowledgeable staff. And for the fantastic tunes on the playlist!! read more

The place can be a little busy from time to time, so just a warning for those who hate busy establishments. However, its a good testament to their excellent customer service as well as the prices they have. I've just started vaping to help quit smoking and this place is worth the drive for me across the city - prices are awesome, staff are not only friendly but quite knowledgable and they're not out to upsell every customer - they just want return business through being a great store. I think this is going to trump any other store in the city for me! read more

I just got back from River City vapes again where they have successfully yet again saved me from myself with new glasses, drip tips, Rewrapping all my batteries ( 5 of which were on the brink of starting fires with sparks ) This is my 6th? Time there and every time the service and experience has outbeaten the last. And this time was no different. I even called in just before to sing them praise on the phone!! IF YOU VAPE IN NORTHERN ALBERTA, THIS IS THE ONLY PLACE TO GO!! ps. YOU NEED A JASPER LOCATION!!! Hint hint read more

This was the third place I have been, and was by far the best. Staff treated me like a best friend, even customers were very nice and helpful. He set me up with what I needed and answered my questions with a smile, and encouraged me on my quit smoking journey. I could not have walked away feeling happier. I would and will suggest this place to anyone. read more

Heather is amazing she's helpful kind and one of the best parts about this place! I wish that the staff at this place was in every other store I shopped at cause they make my day time and time again! (Love them!) I have recommended this Vape store to everyone I know! And they ALL have had unbelievable service too! Thank you Heather for everything read more

Very knowledgeable. Clean, great staff, great experience! Thanks to Heather, I will be a faithful customer. Variety is amazing and their system works great. This business will give you the information you need to start vaping and keep you coming back for amazing flavors and great products! read more

River City staff are the best group of people for helping you find whatever you need to start or continue vaping. Super laid back crew, great products and now 3 super locations. I literally never go to any other vape shop anymore because of the service and quality of care I get at RCV. read more

Great place to get juice and equipment. If you need knowledge or any help with vaping the people here are excellent. The juice selection is the best that I've found in the area, offering such a wide variety that you definitely would have no trouble finding someone to suit you! read more

Best vape place in the city. Always feel welcome, even when it's super busy. The people are always full of info, and if they don't know, they'll find out for you or direct you to where to find an answer. Great service, great place. Love it read more

Always very friendly and knowledgable staff. I have only been there about a dozen times, but even when it is busy, the staff make you feel like you are the only person in the store. read more

Super helpful, friendly and knowledgeable staff. They spent a ton of time with me and I am really glad I went in person instead of randomly ordering off of the internet (again). read more

Great prices, knowledgeable staff and fun atmosphere. Definitely one of a kind. Can't imagine going anywhere else for our vape products.. AND we get a law enforcement discount! read more