The catalogue is enticing. However, Uno Alla Volta does not live up to its assurances and customer service. My order has not been sent, and my service requests have not yet been fulfilled. I have been charged, however, and there has not been a follow-up. Be forewarned if you buy a present weeks in advance and never receive it read more

Placed an order in January...January! Here we are in May. Each time I call to check the status of my order, a rude and different answer and date is given then I'm hung up on. Don't use them! They're horrible! read more

Terrible terrible website: 1) quality shoddy. Nothing like murano. Very deceptive description and photos 2) they shipped defective items 3) these glasses don't look like on the website 4) refused to send shipping label. Rudest customer service. Apparently their reviews are accurate and reflect my experience. read more

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Terrible, combative customer service! It takes weeks for orders to ship! They don't answer emails! This business cannot be legitimate. Avoid at all cost. ZERO STARS read more

Very rude Cutomer support the first time I called 11/25/25 at approximately 7:50am; Not the 2nd time with Ann Marie, she was calm and pleasant. I do not usually take the time to make a complaint, and yet think this phone conversation deserves exposure. The first person in this first call did not quite understand what I was saying and maybe a trainee so the rude high pitch feminine man got on the phone and instead of answering my concerns in a pleasant manner proceeded to interrupt my explanation and then asked me not to talk over him when I tried to explain it again as he did not summarize my concern accurately.  At this point he was so obnoxious I asked to speak to a supervisor and he would not get me one. I asked his name and he wouldn't tell me. Told me he had already told me. He had a high pitch feminine voice. I called back to see if my experience would be different or just the company gone bad and did get a very professional and accommodating person, her name was Ann Marie I was told by the supervisor(Shavel?) who got on the phone when I tried to get the previous irritating person's name. The company needs to address their false advertising. They would not give me Free shipping although the preview to their website states Free shipping $99+. read more

Uno Alla Volta - They would not honor the free shipping $99+ - Jewelry Near Me - North Branford, Connecticut

I wanted to order a reversible jacket from Uno Alla Volta but had some questions. I had sent em's 4 times in one week and called twice. Not one response!!! When I called today, the 1st person put me thru to her mgr since she couldn't help so the Cust Svc Mgr kept talking over me and I asked if she could listen to me. She finally did, her response was very curt so I said I would be writing a review and I ended up hanging up!!! I wanted to know if the item was true to size and what the length was - not difficult questions but they just told me - "they see what we see". The 1st phone call said to call back earlier in the day and someone in production could measure it for me but the 2nd call said they don't do that?!?!?! Not friendly and don't have answers!!! read more

Their stuff is very expensive. Looks great but there customer service is TERRIBLE!!! The first time I called I was on hold for 27 minutes and they were not very helpful or user friendly. I ordered something on a Friday and I paid for overnight shipping to get it the next day. I got it Thursday after I had already left for the wedding where I wanted to wear it. They would not refund ANYTHING! They said it was a final sale and they NEVER refund shipping. This company needs to take a lesson from Amazon. Your stuff is nice but not worth being an object without any human consideration for extraneous circumstances that were not my fault. What has happened to humanness in sales. THIS COMPANY CERTAINLY IS NOT HUMAN. DO NOT BUY ANYTHING FROM THEM. Also, I have been on hold with UPS now for over 40 minutes and UPS said the shipper or this place should be getting my mailing refund and they will not do it. So I am out the cost of the outfits and the shipping because I was taken in by this SCAM of a company. I called again and asked to speak to the manager and they said she would call me back in the afternoon. She never did. Big shocker. Wait she finally did and was not nice about anything and refused to help me. DO NOT BUY ANYTHING FROM THEM!!!! read more

I ordered a beautiful tweed bag that had a defect (the external label was sewn on angled and off center). I asked to exchange it. I was informed that all of the bags they had in stock had similar flaws, and because of this they would not pay return shipping for my defective item. I am not a person who returns much, and I am stunned that their quality control and customer service are not better. read more

Rcvd. defective item. Would not issue return label. Demanded that I take item to shipper and pay for its return. TERRIBLE Customer Service! read more

I gave this company one star because it wouldn't let me give it zero stars. I placed an order for a halloween item in September. I waited a week and did not see a ship notice. I emailed the company and got no response. A few days after that I tried calling. The customer service agent I talked to was very rude and told me she did not know why it hadn't shipped. She said that she would have a supervisor call me. When that didn't happen, I called again. Again I was told that they didn't know why it didn't ship and they would have someone call me. These customer service people did not care that I wouldn't recieve it until after halloween. They never apologized for the delay or admitted that they may have done something wrong. They simply said "it takes time" over and over again. I still haven't heard from a supervisor. I still haven't received a ship notice. And I still don't have my item. read more

During the 2024 Christmas season I received two catalogs from Uno Alla Volta and was fascinated with the merchandise they displayed. They were unique, beautiful and certainly found a lot of gorgeous items to buy, but I decided to read a few reviews and unfortunately they were not as good as I wanted them to be. It is sad that a company who has everything to gain from good service does not follow through from what the reviews stated. I hope management improves service to consumers. Wishing the company an overhaul and a brighter future. From California Tanya L, read more

I received as a gift a bracelet that I wore twice and the paint chipped off. It diesn have a sealed protective coating overlay which may have been an oversight or a design flaw. i reached out to customer service and was told SORRY ITS UNFORTUNATE but past the 30 day warranty. read more

Uno Alla Volta - Paint chipping from rubbing against the rings in bracelet design. - Jewelry Near Me - North Branford, Connecticut

Be forewarned. Three separate times across 2 weeks in December, 2024, my three separate online orders were accepted, my credit card charged (later refunded), and then several days later in each case, I received this terse response: "Your order has been canceled. Order #xxxxxxx was canceled because we did not have enough stock to fulfill your order and your payment has been refunded." The latest notice arrived today, Dec 23rd. So much for my attempts to buy a Christmas present. Too late now! Terrible business practice, and I will never order from them again. read more

This is the worst business ever! They clearly choose the cheapest way to send your merchandise! It could've come from China by now! Also customer service is rude, rude, rude! I paid $30 more for an item that I haven't received yet because they put it on sale the very next day. When I called about this, I was basically told I was SOL! Now you can't customer service to pick up the phone? DON'T WASTE YOUR TIME, YOUR ENERY OR YOUR MONEY! read more

I love the art work! And, there are no two alike! There is a slight difference in each of the same item. Enjoy the items... they are a one of kind! I give these beautiful items as Christmas gifts! read more

In June of 2024 I purchased a Murano Glass Millefiori Watch With White Leather Band - Gold from Una Ala Volta for my wife's birthday. She went to put it on last week & it was not working. She took it to a jeweler to replace the battery, but it still did not work with a new battery. The jeweler put a meter on it & discovered that it was not receiving power (pulse) from the new battery. I called Una Ala Volta & explained the issue & was politely told the watch is out of warranty (30 day warranty) & there's nothing she can do for me. I said that a $50 watch should work longer than a year & they should satisfy their customer ( I've purchased from Una Ala Volta before) but she reiterated that the watch was out of warranty & there's nothing she can do. I asked her to take our name off their mailing list as I will never purchase from them again & you shouldn't either. Their products loo pretty but are just junk. read more

Awful customer service. Had a glass barrette come in broken and they wouldn't replace it or refund my money. They said they recorded me saying I got it and it was fine which I asked a supervisor to replay the recording and she wouldn't. I have bought a lot for this company and will never do business with them again. read more

Item I ordered was later marked out of stock. Customer service refused to let me use my welcome 15% off code again because it's one time use only. I asked if I could receive a new code since my original item was canceled and was told no. Wouldn't help me at all even though it was their inventory mistake. Never ordering from here again. read more

I ordered on November 22, well in time to receive my order of a Christmas gift for my wife. For the past 3 days (December, 18, 19, and 20) I've called them and have received the same answer - we think it was shipped, but we don't have a tracking number and won't give you a refund until the order is received and returned. VERY POOR CUSTOMER SERVICE I submitted a transaction dispute with my bank read more

Happy women's history month! And by that I mean I'm glad you made those 2 women history. Good luck repairing your business. The sample sale was a bust but I think the going out of business sale will do much better. - best. Giancarlo Biondino read more

Items I ordered were not as nice as pictured. Took 6 weeks from them receiving the return to process a refund. Would not do business with this company. The received 1 star as you have to make this selection. They don't deserve even 1 star! read more

I ordered a necklace and it was charged to my card on June 1st of this year. I returned it via the paperwork provided because it was too large for my mother. I called at the beginning of August to inquire about the return and was told it was "in the works". Now it's the end of August and I still haven't heard anything. Will not order from this company again, it's been 3 months since I returned the item and still no refund. Very unprofessional, to say the very least. Bill in Atlanta read more

A family member has used this company for many purchases and when I reached out to customer service to see about assisting with an item that had an issue with it that had been gifted to me, they were horrible with rectifying the situation. After being told to return the item and once received the item I had chosen for replacement would be sent out. The returned item I was told could no longer be found in the return query and had been missing and no replacement item or credit had ever been given back. I would never recommend purchasing from this company. Worst customer service I've ever experienced. They were rude and not helpful at all. if I could have given them zero stars I would've. read more

The Worst service ever. Ordered on the 12th in the morning. I didn't even get a confirmation number until after 9 pm the next day. I have heard nothing since. Several times I called and sat on hold for over an hour only to be told after wasting my time that no one was available. I don't even know if my mother will receive her expensive Christmas present and am now forced to buy something else. I can't afford this!!! I will NEVER order from this place again.   At this point, no resolution, just keep getting annoying emails telling me to order what I already ordered. They have no problem sending several junk emails to me every day but can't answer the phone! They also promised delivery by Christmas, what a joke it's now the 19th and still no tracking number! read more

Scam company. I ordered a candle for a birthday present to be delivered on the east coast. The next day I received an email saying it had been delivered in California. There was a fake UPS routing which indicated the shipping started a month earlier with multiple fake destinations along the way. read more

I returned an item in its original packaging, paid the return shipping. They received the package 12/27/23. My credit card has not been refunded. When I called for the status of the refund, they said it would take three to six weeks, not including weekends or holidays. This policy is absurd. When I ordered the merchandise, they billed my credit card immediately. Will not order from this company again read more

Don't buy from here. Please READ all the reviews because they are right!! My order has been " processing" since Dec. 1st. Call your credit card company to get a refund! read more

So I placed an order after receiving their beautiful catalog in the mail. I checked the shipping times and was satisfied. However what they claim and what they actually do are very different things. I placed the order on a Thursday. Their shipping time says Friday or Monday. I ordered several items for gifts. I never got an order confirmationso that was my first call. They sent the email order confirmation and then told me it will go out Monday. Tuesday I call and the next person said it went out Fruday. Ok do you have tracking information? No we have been having an issue with our computer system and it doesn't generate the tracking information. Well I have my address linked to all delivery services to let me know if a package is coming. Once it is scanned in after they receive it Nothing shows, which tells me no trackingcwas generated. I've called every day and have gotten different answers and excuses. Ive sent emails with no response. So the last conversation I had today I was told you will be guaranteed Christmas delivery if ordered by the 14th. I said no I ordered a week prior and according to your guidelines should've been sent out Monday. If I had known about the numerous complaints and bad reviews not just here, but Yelp and BBB rated a D well I would've have bothered. So I told the rude lady this morning that if my shipment doesn't go out today I will be contacting my credit card to dispute the charge. I ordered a week prior to your deadline and need these before Christmas. She said well if I dispute the charge I could never order from them ever again. Oh wow who the hell would after all this aggravation? So I have sent the company president an email as if she doesn't know what's going on. I sent their so called customer service department multiple emails and have a BBB complaint number. So when I dispute the charge I have enough to show how they don't handle their complaints and to show I havent received anything. I will never order from a place im not familiar with again until I check their reviews. Stay far away! How they are still in business is beyond me. read more

Uno Alla Volta - Shipping guidelines from the company - Jewelry Near Me - North Branford, Connecticut

Placed a $328.00 order on Nov 22...This is Dec 11 and order has still not arrived. The majority of the items are presents and need to be shipped out. The tracking shows no movement on the order. I emailed them re shipping and received no reply...finally got them on phone and was told would ship on Dec 1 or Dec 4. Actually claimed they shipped Dec 4 (right, a label was created) 12 days after placing order. One week later still not here and giving no concrete delivery date! I am not a happy camper! read more

HORRIBLE EXPERIENCE!! Taking 8 weeks for a refund! Will be filing a complaint w/BBB, which there are many!! Products are made of poor quality!! BUYER BEWARE!!! read more

Horrible customer service. The number is phony; when you call, the voice mail tells you to call. Dee, the office manager, and yet, Dee, the office manager, tells you she never sold anything in her life and doesn't know who or what I'm talking about. Pretty sketchy. I spent approximately $569.00 online and have only received one item. This was on the 1st of December. Did I mention that the items I purchased went on sale 3 days late, from 25% off down to 75% off? After the manager promising via email, he would be straightening this out; I have yet to hear from him. They use this cheap hybrid delivery system wherein it leaves UPS and then catches up with Fed Ex. When a Fed Ex plane, train, or automobile happens to stop at that particular station, which could be whenever they pick up the package, and someday you may get it. I followed it until the 11th wherein I was supposed to get it that evening by 8:00 pm. Good luck getting it out to my loved ones by Xmas. Buyer beware. These people could give a rat's arse you or the fact it's the holidays. They are a farce. I would never use them again, and you should ever use them the first time. Heed my advice, pls. Stephanie Neal cc: Better Business Bureau read more

My mom purchased several items from Uno Alla Volta, most were good quality and it did take a very long time for some items to arrive. These were all holiday gifts. The order was placed in October and gifts not received until late December 2022. So already outside the 60 day return window. I received the Roman glass earrings and necklace. I only wore them a couple times before they started to fall apart. They are cheaply made. The iridescent pieces of material affixed to a base of colored glass fell off. It is unwearable and not worth the exorbitant price my now 89 yo mom paid. Customer service would only state that I was outside the 60 day window and offered no solution, not even one for a repair option. read more

I love their products but customer service is terrible. I've bought quite a bit from them and in one case I returned a product and it took many phone calls at least three months to get refunded. Then recently, I accidentally ordered the wrong size in a top and wrote Customer Service about exchanging it for the right size. When they finally did respond, they told me how to pack it up, and where to send it (at my cost). Then after I had shipped it I had someone else from Customer Service reach out to say I could not exchange it because it was a final sale. I explained to them the email I had received and they looked it up and saw it. Then, of all things, they shipped the original sweater back to me at their cost with the letter saying they could not exchange it because it was a final sale. All over the place and not organized! Be careful if you order from them because there are other complaints on the web and the BBB site about their service. read more

A total rip off. Seriously- $95+ssh for a butter dish? $100 for a set of 5" glass candle holders that are so flimsy that a taper candle will topple them over? Unfortunately these are some of the ridiculous purchases my mom has made. read more

We would rate this below zero if we had the option. We ordered some glasses as a gift, but two of the six arrived broken - appallingly, they had not been individually wrapped and so had bumped up against other glass in the box. We contacted customer service to seek replacements, and got the run around for several weeks. Eventually we asked for the matter to be elevated to a supervisor. She - Carissa - called us and was exceptionally rude from the get go. She admitted that the company was experiencing ongoing problems with the way that glass items are being shipped - i.e., Uno Alla Volta knew of this but nonetheless kept sending out unwrapped glasses, but still she avoided resolving the problem. Eventually after an extensive, unpleasant conversation she agreed on a replacement, but it took weeks to arrive - too late to use as the planned gift. We were appalled at the way the company handled this, and have no plans to order from it again. read more

I wish I had seen these reviews before ordering from them. I heard about this company and their products on Instagram and ordered two Christmas themed candles from their website. I paid for the items and within a couple of weeks, received an email that these items had shipped. I then received an email saying they had just been delivered. I contacted my partner, who works from home and was there all day every day, within minutes of receiving the email saying they had been delivered and he said that nothing had been delivered. When I got home, I went to the two neighbors on one side and the two neighbors on the other side to see if things had been delivered to one of them erroneously. They said they had no deliveries. I proceeded to email Uno Alla Volta and they never responded to any of my emails. I finally called them today to get them to either send me the candles or refund my money and they refused to do either thing, saying that their note from the post office said they had delivered to an individual at my address--which is a lie. I will never order from this company again. read more

i would suggest you not waste your tinme with this scam of a business. i ordered 2 items that were marked in stock and it was a gift. my friend never received when promised, then she only received 1 item and i can not get any reply from customer service. i will be contacting credit ccard company and filing a complaint read more

As a semi-frequent shopper of Uno Alla Volta, I regret to have to leave this less than positive review of the company. On 11/30/22, I ordered/bought 6 Murano Glass ornaments, and 6 ornament stands. The stands came rather quickly, but the invoice said the ornaments themselves wouldn't arrive until late Dec/early January. Well, Merry Christmas! If I would've known it was going to take 30+ days to get these items, I wouldn't have bothered. It was the holiday season though, so I just waited for the items. The ornaments arrived on/about 1/3; but I soon found out that only two of the six stands would fit through the loops at the top of the ornaments. I followed the directions on the back of the receipt and took everything to a UPS store; where they told me it would cost $27 to ship/return the items. I declined and decided to call customer service. The rep. apologized but was firm about their policy of not providing free returns. I tried pointing out that the two sets of items were not compatible, and that it wasn't my fault; and asked her why should I pay almost 1/3 of the cost of the items, just to return them. Not having any luck, I went online and plead my case via their "contact us" link. I told them to story, and I acknowledged understanding of their "no free return" policy. I asked for an exception. I further mentioned that if I didn't get an exception to their policy, I would leave them this unfavorable review. Since no one responded to my query, here's my review. I don't know what this company's annual revenue is; but I think they make enough $$$ to offer free returns. read more