We had a great experience with our property manager, Nayara Smyth during our year in a home we…read morerented. She was friendly quick to respond to any needs/repairs in our rental.

Fantastic management company. I'm a big fan of Brendan Smyth, my broker who helped me since the…read morestart of my home search in Durham, NC. He was always VERY responsive in terms of maintenance and anything else that needed to be done urgently, such as when hot water shut off in the wintertime - it was fixed within the day. I couldn't be happier with my experience - I would definitely recommend Acorn & Oak and Brendan to anyone looking for a home in the Raleigh Durham area.

Beware of these people. Before even touring a property, I was required to submit extensive personal…read moreinformation and pay a $100 application fee, despite having excellent credit, verified employment as a professor, and a strong rental history. The application process dragged on for over a month due to repeated delays, poor communication, and what appeared to be avoidable administrative errors. I had to repeatedly follow up, resubmit documents, and even contact their screening company myself to resolve issues that should have been handled internally. After providing every document requested, I was eventually told the property had been rented to someone else because my screening was never completed. I lost time, money, and shared sensitive personal information with nothing to show for it. I ultimately renewed my lease elsewhere. If you're considering applying, I'd be cautious about paying the application fee until you're confident the process is being handled efficiently. These company don't know what efficiency is. Don't waste your money/time

I have never rented from Allenton, but I am a resident of the Bullington. This is a codon building…read morethat allenton has property. I want you all to know that our HOA does NOT require a $185 new tenant fee. This is just Allenton Management trying to get extra money out of their customers. I would have to ask myself, if they are going to lie about this what else are they lying about. Do your research before renting and ask for proof that this fee is required. Our building is managed by York Properties and while not the easiest to get in touch with the will confirm that this fee is made up and NOT real.

We had a great experience working with Apple Realty. Phillip and his team are always on top of…read moreevery request and respond to questions promptly. Our property manager, Micah, has been extremely helpful and is doing a fantastic job. He is always responsive, handles requests quickly, and consistently goes above and beyond in taking care of our property. Compared to other property management firms we've worked with, Phillip's team is genuine, sincere, and truly cares about property owners. We highly recommend Apple Realty to anyone looking for a reliable and professional property management company.

You truly don't know someone until one encounters adversity. The last several months I had several…read morechallenges with repairs, the team at Apple Really stepped up and took complete control of the citations. They were pricey and always kept me posted on a regular basis with the work progress. I am thrilled and excited to be with Apple. They held up the gold standard of property management service in Durham for over 25 years.

Hands down the best realty company in the area is A2Z Realty.  I mean, Joel and his staff will do…read moreanything they can to help you out.  They are Johnny-on-the-spot with repairs and/or preventative maintenance.   The place is always well mowed and groomed.  And it is a beautiful location. There flowering trees everywhere.  The neighborhood features multiple walking and/or biking trails as well as the community park and rose garden are just a block down the road. While we're talking location, bus stops out front will take you anywhere you need to go.  There is a mall across the street with restaurants, a movie theater, shops, and a grocery store.  The post office, banks, dentists, eye doctors, massage therapists, and hair salons - all in the same block.  Library is a short walk away.   You cannot ask for a better location, especially if you don't own a car.

Summary: As a property owner, they are a worry-free management company!…read more A2Z has been fantastic at managing my property - around 8 years and I've never had to worry about a thing. They are trustworthy, competent, fair, and good at getting tenants who pay their rent and keep the place in good shape. All repairs were very reasonable in both cost and timing - I'm a bit sad I've sold my property because I couldn't ask for a better management team, and I will certainly use them again if I get another property in the area!

I've been with Ticon Properties for 5+ years and I love renting with them. They're very…read moreprofessional. Maintenance is amazing, and the rental prices are always reasonable.

On July 5 2025 I was overcharged while paying on line. It is now August 18 2025 and after a couple…read morevisits to the office on Garrett Rd. Still no one has contacted me to refund my money. As easy as it would seem to do still the manager who told me that she would look into the matter still hasn't contacted me. I see that your ratings have zero stars. I understand! ​

My experience with this property management company has been extremely disappointing. Response…read moretimes are very poor, and several repair requests were forgotten or never completed. A major plumbing issue was never fully resolved -- I had to escalate the matter through the answering service and even reach out to the vendor myself just to get any attention to it. There has been absolutely no follow-up from the management team -- neither with me nor with the vendor -- showing a complete lack of communication and accountability. Based on my experience, I would not recommend this company to anyone. I truly feel sorry for the property owner, as their investment is not being properly cared for.

Renter beware. I try to avoid making negative comments, but I don't want others to have similar…read moreexperiences to the one I had. This company does respect their tenants. My move out process was extremely unprofessional and rather stressful. I inquired about having a walk through with management before I vacated the property and was told there was no process in place for that and to just "drop the keys off." I had to follow up repeatedly for my security deposit and could not get an answer from anyone. Finally after repeated calls I was told that I would only receive a fraction of my deposit because of repairs. However, when I asked for documentation and for invoices for any repairs I was provided nothing. And trying to get someone on the phone or to respond to my emails was pointless. It was very frustrating to be treated this way. I strongly urge you to find another property management company.

Outstanding Property Management - Highly Recommended!…read more Rick Soles Property Management has been my trusted management company from 2017 to 2025, and I couldn't be happier with the service they provided over the years. As someone living abroad, I had to rely heavily on their responsiveness and professionalism across different time zones--and they never disappointed. It always felt like the team was just waiting on the other end of the email, ready to resolve any issue quickly and efficiently. They consistently went the extra mile, were always on time, and maintained a high level of professionalism. My tenants throughout the years were also very satisfied with the team, which gave me peace of mind knowing my property was in good hands. That sense of security is exactly why I stayed with them for so long. Recently, they supported me through the process of selling the property, and their help was invaluable. I'm genuinely grateful and proud to recommend Rick Soles Property Management to any property owner looking for top-tier management, or to any tenant seeking a team that truly cares about their needs just as much as the owner's. Thank you for everything!

i've had very good experiences with this company. i've been renting from them almost 5 years. any…read moreissue or any repairs that needed to be addressed were taken care of the same day. the office staff are always friendly,kind and helpful.

These people are psychotic. Power-tripping and getting little else done it seems. Pathetic…read more The members have no idea of personal boundaries and creep me out. The only time they let me speak to them directly over zoom they didn't seem to have any interest in what I had to say. Josh was the only one who responded and he was just condescending. Complete waste of time. I'm looking forward to leaving this property soon. I've never felt so uncomfortable living anywhere (and I'm from New York!). Edit to add: they replied to my Google review in typical dismissive patronizing fashion. Addressing everything but the point, idiots Edited one more time to add: wow. They've added a shill review on Google. I seem to have touched a nerve! So sad.

I've been a resident at a Community Focus managed property for around 15 years now. Our…read moreassociation was one of first properties managed by them when they started out. I normally just pay my HOA dues and trust things are being handled around the building. Over the years, I've noticed the quality and value of services have declined. The common areas are not being maintained as they once were. Political ads are being shown in windows facing common areas, against the rules. A board member neighbor, installed an EV charging station on common property outside. There was no discussion or input from the community about this. The power cord runs over the space outside of my unit, and is an eyesore. I still haven't been able to get a straight answer on how this was approved. My questions and concerns have been met with malaise and a general disregard. I think they have grown too large too fast, and service has suffered. Just my observation.

This company seems to profit only by distrusting its tenant clients based on the terms in their…read morelease, with a 90 day deadline for termination, automatic 4% annual rent increases, just about 100% hands off attitude towards maintenance and repairs, and minimal communication.

1. I moved from out of state into a duplex and I was never told that there was a dog sitting…read morebusiness below my floor 2. After experiencing significant disturbances, I brought this to the attention of Louise Beck repeatedly and they told me that they do not manage that part of the duplex and to speak with the landlord 3. The landlord did nothing 4. My own dog was eventually bit on property, not once but twice (see picture) 5. I was living in a hostile environment, where unknown dogs roamed freely. The other tenant's dog even charged and barked at me on numerous occasions (see video) 6. Louise Beck did nothing to mitigate this and in fact basically sided with the tenant who is not even under their management 7. Instead of doing the right thing and having the other tenant cease her business on property ( as instructed by the landlord, but never enforced), I was eventually unable to renew my lease 8. Louise Beck knowingly allowed a scenario in which despite sharing a building, they had no "jurisdiction" to control the environment of half of the property leading to real consequences to me, the tenant who they were supposed to be supporting 9. As I was moving out, their behavior became increasing hostile and dismissive 10. There was no value in the services the Louise Beck offered; I highly recommend finding another property that is managed by competent staff 11. In retaliation, they even held my security deposit for the maximum amount of time that NC law permits, which included notifying me of an extended period, despite that I was not charged a single penny from the security deposit I have filed a complaint with the North Carolina Real Estate Commission which can be accessed here: https://www.ncrec.gov/complaintform/

Bottom Line: I have never had to try harder to give someone thousands of dollars. Gave up on…read morerenting from them after I hadn't heard back about my application in two weeks. Pros: Setting up a showing was easy. The two apartments that I viewed were nice and priced comparably to other places in downtown Durham for the quality and location. Cons: The person showing me the apartments (not the property manager) was not well-informed. I was told that there was no laundry on-site at one of the apartments, even though other companies had advertised on-site laundry for the same building. I emailed and called the property manager to confirm and didn't get a response for three days. Unlike the three other companies that I have been in contact with in Durham, if you are not the first to submit an application for a unit, West and Woodall keeps the $50 application fee, even if they don't run your credit. Being desperate to find a place, I called and their receptionist told me no one had submitted an application for one of the units I was interested in so I applied. They said the application approval process is supposed to take 3-5 business days so when I still hadn't heard anything after a week and a half I called several times to request the status of my application. Eventually, I gave up and applied for an apartment with a different property management company and got the application approved within a day.

Thank you for your professional help and kindness, I'm so incredibly grateful for your teamread more