The best way to describe this school is "looks can be deceiving". It looks big and beautiful, but beware!!!! I would never recommend this school to anyone. My kids went to this school for 5 months and I had more issues than I can count. First of all, the turnover rate of "teachers" is high. Since my kids started in October, 5 teachers have started and left. And there have been several new ones. God only knows how long they will last. Also, the ones they have hired since, have no experience in childcare. If you look through their inspections in the past, you will discover that they have failed because their "teachers" are not certified.
Next, since my daughter has started, she's complained "I'm thirsty" every time I pick her up in the evening. Her sippy cup is always in the refrigerator and empty. That means that nobody offers it to her and they definitely don't refill it. Oh and I must add, they don't supply any water. You have to bring your own water bottles. But, even with your own supply, they don't care to refill kids' cups and hydrate them. But this is just the beginning...
When my son started, he was 3 months old. I was adamant on breastfeeding. The infant class "lost" my son's bottle. Nobody was ever able to tell me how it disappeared or where it went. How irresponsible is that???? I was furious! Let's fast-forward to now. I receive a call at 4:45 PM from the so-called "director". She tells me that my son's bottles were "sent home with another baby" and asks me if it's okay if they "give him a different formula from another child's bottle"!!!!!! Are you kidding me?!? She also tells me that my son was due to eat at 5:30. When I arrived to the school, I saw on his daily report that he last ate at 11:45! So please tell me what did he eat between 11:45 and 5:30 and why did she give me incorrect information?!?! By the way, he's on a 3-hour feeding schedule and is now on a special formula. I wish I would've requested to review the tape on the camera from that day. But I'm sure they would've make an excuse not to show me...
By the way, the "director", Crystal, is RUDE AND UNPROFESSIONAL. In the 5 months my children have attended this school, she has never, not once, acknowledged my husband or I when we drop off or pick up our children. She sits in the front with a rude look on her face with a flat affect, pretending to be working. We have NEVER felt so unwelcome anywhere before. She's also the reason why so many wonderful teachers have gone and why so many new ones have started (friends of hers). Let's go back to the issue with my son's bottles...
I contacted the owner of the school and told him I wanted to speak to him in person. When I told him about the first time my son's breastmilk disappeared and second time they sent home his bottles with another child, he simply said "that's in the past now, I'm not concerned". I also suggested cubbies in the refrigerator with kids' names on them, to avoid future confusion with bottles. To this day, he hasn't done a thing about it!!! I also told him about Crystal being rude and how uncomfortable we felt and he said, "that's just her personality". I'm sorry, but if that's her personality, she should NOT be a director of anything, let alone a daycare with small children. She belongs behind a desk, in a cubicle. She's just plain DISRESPECTFUL.
The straw that broke the camel's back was when I went to pick up my daughter earlier this week. She was in the front and I didn't know why. When I went up there, she was with the other director, Heather, who said "we just noticed this on her arm". ANOTHER CHILD BIT HER and none of her teachers knew a thing about it!!!! My daughter had a deep, dark red bite mark, in which you can count every single tooth and even make out their shapes, and nobody knew about the incident. There's NO WAY that my daughter wasn't crying!!!!!! So what were they doing?!? And why weren't they watching????? I understand kids bite, but what I don't understand is why there was no responsibility, call, incident report, nothing. After I expressed how upset I was and told the director I'm removing them from the school this Friday, they sent home an incident report the DAY AFTER. Do they think we're stupid? You already told me you don't know anything about it, the teachers don't either, and all of a sudden it has a time of incident and supposedly "ice" was placed on her arm? Ridiculous...save me the BS. And let's mention the fact that my husband asked about the tape and Heather told him that you can't see that the teacher put the ice on her arm because it wasn't in view on the camera!!!!!!!!
Aside from that, there are other small complaints. But I think this is enough for anyone to know that this school is bologna. When you tour the school, ask them about how long each teacher has been there, what experience they have, check the garbage cans inside the classrooms (they're absolutely FILTHY)! read more